Abstract
Purpose - Customer-provider relationships unfold through multiple touchpoints across different channels. However, some touchpoints are more important than others. Such important touchpoints are viewed as moments of truth (MOTs). This study examines the impact of a series of touchpoints on an MOT, and the role MOTs play in determining future profitability and other behavioral outcomes (e.g. customer retention and customer cross-buy) in a business-to-business (B2B) context. Design/methodology/approach - Building upon social exchange theory, a conceptual model is proposed and tested that examines the impact of human, digital, and physical touchpoints and past MOTs on customer evaluation of a current MOT and on future customer outcomes. This research employs a longitudinal methodology based on a unique panel dataset of 2,970 B2B customers. Findings - Study results show that all touchpoints significantly contribute to MOTs, while human and physical touchpoints maintain their primacy during MOTs. The impact of MOTs on future customer outcomes is also demonstrated. Practical implications - This study highlights the need for prioritizing human and physical touchpoints in managing MOTs, and for carefully managing MOTs across time. Originality/value - Given its B2B outlook and longitudinal approach, this research contributes to the multichannel and interactive marketing literature by determining relevant touchpoints for B2B customers.

Abstract
This study investigates spatial distribution and chemical elemental composition screening in soils in Rome (Italy) using X-ray fluorescence analysis. Fifty-nine soil samples were collected from various locations within the urban areas of the Rome municipality and were analyzed for 19 elements. Multivariate statistical techniques, including nonlinear mapping, principal component analysis, and hierarchical cluster analysis, were employed to identify clusters of similar soil samples and their spatial distribution and to try to obtain environmental quality information. The soil sample clusters result from natural geological processes and anthropogenic activities on soil contamination patterns. Spatial clustering using the k-means algorithm further identified six distinct clusters, each with specific geographical distributions and elemental characteristics. Hence, the findings underscore the importance of targeted soil assessments to ensure the sustainable use of land resources in urban areas.

Abstract

Abstract
Influential nodes are the important nodes that most efficiently control the propagation process throughout the network. Among various structural-based methods, degree centrality, k-shell decomposition, or their combination identify influential nodes with relatively low computational complexity, making them suitable for large-scale network analysis. However, these methods do not necessarily explore nodes' underlying structure and neighboring information, which poses a significant challenge for researchers in developing timely and efficient heuristics considering appropriate network characteristics. In this study, we propose a new method (IC-SNI) to measure the influential capability of the nodes. IC-SNI minimizes the loopholes of the local and global centrality and calculates the topological positional structure by considering the local and global contribution of the neighbors. Exploring the path structural information, we introduce two new measurements (connectivity strength and effective distance) to capture the structural properties among the neighboring nodes. Finally, the influential capability of a node is calculated by aggregating the structural and neighboring information of up to two-hop neighboring nodes. Evaluated on nine benchmark datasets, IC-SNI demonstrates superior performance with the highest average ranking correlation of 0.813 with the SIR simulator and a 34.1% improvement comparing state-of-the-art methods in identifying influential spreaders. The results show that IC-SNI efficiently identifies the influential spreaders in diverse real networks by accurately integrating structural and neighboring information.

Abstract

Abstract
Small to medium-sized shipyards play a crucial role in the European naval industry. However, the globalization of technology has increased competition, posing significant challenges to shipyards, particularly in domestic markets for short sea, work, and inland vessels. Many shipyard operations still rely on manual, labor-intensive tasks performed by highly skilled operators. In response, the adoption of new tools is essential to enhance efficiency and competitiveness. This paper presents a methodology for developing a human-centric portfolio of advanced technologies tailored for shipyard environments, covering processes such as shipbuilding, retrofitting, outfitting, and maintenance. The proposed technological solutions, which have achieved high technology readiness levels, include 3D modeling and digitalization, robotics, augmented and virtual reality, and occupational exoskeletons. Key findings from real-scale demonstrations are discussed, along with major development and implementation challenges. Finally, best practices and recommendations are provided to support both technology developers seeking fully tested tools and end users aiming for seamless adoption. © 2025 by the authors.