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004
Publications

2022

Energy Citizenship in Positive Energy Districts— Towards a Transdisciplinary Approach to Impact Assessment

Authors
van Wees, M; Revilla, BP; Fitzgerald, H; Ahlers, D; Romero, N; Alpagut, B; Kort, J; Tjahja, C; Kaiser, G; Blessing, V; Patricio, L; Smit, S;

Publication
Buildings

Abstract
It is commonly assumed by the projects demonstrating concepts for positive energy districts in cities across Europe that citizens want and need to be involved in the development of these concepts as an essential condition for positive energy districts to be deployed successfully and to achieve the expected societal goals. Six different research and innovation projects are investigating the different forms of energy citizenship in positive energy districts and their impacts. They aim to apply a transdisciplinary approach to collaborative research and to impact assessment. The interim results are described, and preliminary conclusions on impact are drawn. The projects each used different approaches to engaging citizens, while differentiating between different groups. Progress is monitored but only fragmentary evidence on the impact has been gathered. Transdisciplinary approaches are being developed but are still immature.

2021

Designing sustainable services with the ECO-Service design method: Bridging user experience with environmental performance

Authors
Sierra Perez, J; Teixeira, JG; Romero Piqueras, C; Patricio, L;

Publication
Journal of Cleaner Production

Abstract

2021

Service system transformation through service design: Linking analytical dimensions and service design approaches

Authors
Koskela Huotari, K; Patricio, L; Zhang, J; Karpen, IO; Sangiorgi, D; Anderson, L; Bogicevic, V;

Publication
Journal of Business Research

Abstract
The increasingly interconnected world is leading to continuous and profound transformations within and among service systems (e.g., firms, industries, societies). While service research studying such transformations is growing, the literature is missing a conceptualization of service system transformation (SST) that accounts for the richness and diversity of the phenomenon. This hinders the development of approaches to intentionally influence SST toward desired paths. Providing an integrated, multidimensional understanding of SST, this paper explores how service design can intentionally influence SST. To do so, the paper contributes by advancing conceptual clarity of SST and delineating three analytical dimensions—scope, endurance, and paradigmatic radicalness—that, in combination, provide a framework for understanding the diversity of the transformations unfolding within and across service systems. Building upon this conceptualization, the paper systematizes how service design approaches can foster SST along these dimensions, setting the ground for service design to further strengthen its transformative potential.

2021

The role of meaning in service innovation: a conceptual exploration

Authors
Korper, AK; Holmlid, S; Patricio, L;

Publication
Journal of Service Theory and Practice

Abstract
Purpose: The purpose of this paper is to introduce the concept of meaning as a relevant but missing link in understanding the building blocks of service innovation informed by service-dominant (S-D) logic. In exploring the role of meaning in service innovation, especially related to new value propositions, resource integration and new value cocreation, the authors suggest using the conceptualization of meaning within human-centered design, which has an established body of knowledge on addressing how actors engage and interact. Design/methodology/approach: The paper builds an actionable conceptual framework that relates meaning to central tenets of service innovation, such as resource integration, value propositions and cocreation of value. It delineates the central building blocks of service innovation and conceptually integrates them with meaning to explain the underlying mechanisms of service innovation related both to its development and adoption. Findings: The findings highlight how and why meaning precedes value creation and directs resource integration. Indicating that meaning is driven by experience of earlier interactions it delineates its relationships with new value formation and positions resource interpretation as a driver of this process. Originality/value: This paper extends the understanding of service innovation in relation to S-D logic, with meaning as a conceptual link to aspects of S-D logic that claim a phenomenological nature. Meaning contributes to S-D logic by providing an understanding of how beneficiaries form intentions to engage in value creation and resource integration. Additionally, by integrating service and design research domains, this paper suggests possibilities for multidisciplinary contributions in future research. © 2021, Ana Kustrak Korper, Stefan Holmlid and Lia Patrício.

2020

Service Design for Business Process Reengineering

Authors
Banica, B; Patricio, L;

Publication
Lecture Notes in Business Information Processing

Abstract
In the technology enabled, competitive service environment, organizations try to innovate their service while redesigning their processes to increase efficiency. The present study is aimed at developing a design method that brings together, complementarily, constructs and approaches from two fields: Service Design, which offers a human-centered, holistic focus on creating novel services and Business Process Reengineering, mainly organizational, process redesign and process efficiency focused. The Service Design for Business Process Reengineering (SD4BPR) method was developed following a Design Science Research methodology and it was applied in a business environment for the improvement of the Pre-Sale processes of a software development company dedicated to the health area. The development of the method and its process of work are presented and discussed in order to show how SD4PBR can support the design of technology-enabled services while taking into consideration organizational issues and desired business efficiency. © Springer Nature Switzerland AG 2020.

Supervised
thesis

2021

Co-opetition in Technology-Enabled Digital Service Ecosystems

Author
Agostinho Manuel Antunes da Silva

Institution
UP-FEUP

2021

Beyond a "Business as Usual" - Unraveling the Dynamics of Service Ecosystems through Service Platforms

Author
Nabila As'ad

Institution
UP-FEUP

2021

Análise de oferta de serviços na área de consultoria informática

Author
Pedro Manuel Almeida Roseira

Institution
UP-FEUP

2021

Understanding the customer engagement and the value co-creation with Smart Energy Services

Author
Luisa de Souza Gonçalves

Institution
UP-FEUP

2021

Gestão de Frota - Visão 360º

Author
Pedro Manuel Almeida Roseira

Institution
UP-FEUP