Cookies Policy
The website need some cookies and similar means to function. If you permit us, we will use those means to collect data on your visits for aggregated statistics to improve our service. Find out More
Accept Reject
  • Menu
Interest
Topics
Details

Details

004
Publications

2022

Energy Citizenship in Positive Energy Districts— Towards a Transdisciplinary Approach to Impact Assessment

Authors
van Wees, M; Revilla, BP; Fitzgerald, H; Ahlers, D; Romero, N; Alpagut, B; Kort, J; Tjahja, C; Kaiser, G; Blessing, V; Patricio, L; Smit, S;

Publication
BUILDINGS

Abstract
It is commonly assumed by the projects demonstrating concepts for positive energy districts in cities across Europe that citizens want and need to be involved in the development of these concepts as an essential condition for positive energy districts to be deployed successfully and to achieve the expected societal goals. Six different research and innovation projects are investigating the different forms of energy citizenship in positive energy districts and their impacts. They aim to apply a transdisciplinary approach to collaborative research and to impact assessment. The interim results are described, and preliminary conclusions on impact are drawn. The projects each used different approaches to engaging citizens, while differentiating between different groups. Progress is monitored but only fragmentary evidence on the impact has been gathered. Transdisciplinary approaches are being developed but are still immature.

2022

Theories, constructs, and methodologies to study COVID-19 in the service industries

Authors
Cambra-Fierro, J; Gao, L; Melero-Polo, I; Patricio, L;

Publication
SERVICE INDUSTRIES JOURNAL

Abstract
Despite the wide variety of literature on the impact of the COVID-19 pandemic in the service industry, there is still a lack of an integrated systematized view of these multiple impacts. This study contributes to service research by identifying a variety of academic and managerial perspectives about the influence of COVID-19. We pay attention to the service industry, but with an especial focus on the tourism and hospitality industries, which have been more severely affected. This paper presents two multi-approach studies blending a systematic literature review (SLR) and a focus group methodology. Hence, it integrates and synthesizes the main results of the two studies considered to assist researchers and practitioners. It offers a complete overview of the state of the art and identifies three key service trends that have been accelerated by COVID-19: (1) the increasingly digital and autonomous customer; (2) the growing potential of data-driven services versus privacy concerns, and (3) the evolution from firm-centric to customer-centric and networked business models. Finally, this study provides relevant theoretical implications where we suggest relevant theories, constructs, and methodologies for future research to advance the current knowledge, and useful guidelines for business managers to better understand how to respond to market changes.

2022

The Multiple Identities of Service Design in Organizations and Innovation Projects

Authors
Sangiorgi, D; Holmlid, S; Patricio, L;

Publication
The Palgrave Handbook of Service Management

Abstract

2022

From smart technologies to value cocreation and customer engagement with smart energy services

Authors
Goncalves, L; Patricio, L;

Publication
ENERGY POLICY

Abstract
Smart grids enable large-scale integration of low-carbon energy sources and energy efficiency. However, changing customer energy consumption behavior has been a challenge, requiring the development of services that change the way customers relate with energy to increase energy efficiency and savings in households. To this end, this qualitative study in the Portuguese energy market offers a nuanced understanding of how customer cocreate value with smart energy services, identifying three different customer value cocreation practice styles and respective engagement behaviors). Study findings reveal that while AHEM (Advanced Home Energy Management) and MEM (Mobility Energy Management) customers are willing to play autonomous roles in managing the energy consumption and production, HFEC (Hassle Free Home Energy Consumption) customers may be open to adopt smart energy services without spending time and effort in using these services. The study offers relevant implications for policy makers and ESCOs (energy service companies). Although much attention has been paid to advanced customers, a nuanced approach may enable ESCOs to reach disengaged customers, by offering tailored services that are suited to their hassle free value cocreation practice styles. Policy makers may also explore tailored, and service focused incentives to push the adoption of smart service solutions in large-scale.

2021

Designing sustainable services with the ECO-Service design method: Bridging user experience with environmental performance

Authors
Sierra Perez, J; Teixeira, JG; Romero Piqueras, C; Patricio, L;

Publication
JOURNAL OF CLEANER PRODUCTION

Abstract

Supervised
thesis

2021

An integrated decision-support framework towards incorporating practical pricing decisions into carsharing systems

Author
Masoud Golalikhani

Institution
UP-FEUP

2021

Understanding the customer experience and designing new services for after-sales service in food retailing

Author
Diana Sofia Silva Marinho

Institution
UP-FEUP

2021

Application of Service Design for Business Intelligence consulting services

Author
Pedro Manuel Almeida Roseira

Institution
UP-FEUP

2021

Trustable Intelligent Decision Support for Enhancing Indusrial Digital Twins

Author
Flávia Georgina da Silva Pires

Institution
UP-FEUP

2021

Jogos Sérios na Terceira Idade: Aprendizagem de comportamentos seguros e boas práticas na Web

Author
Iolanda Sofia dos Santos Bernardino

Institution
UTAD