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004
Publications

2022

Energy Citizenship in Positive Energy Districts— Towards a Transdisciplinary Approach to Impact Assessment

Authors
van Wees, M; Revilla, BP; Fitzgerald, H; Ahlers, D; Romero, N; Alpagut, B; Kort, J; Tjahja, C; Kaiser, G; Blessing, V; Patricio, L; Smit, S;

Publication
BUILDINGS

Abstract
It is commonly assumed by the projects demonstrating concepts for positive energy districts in cities across Europe that citizens want and need to be involved in the development of these concepts as an essential condition for positive energy districts to be deployed successfully and to achieve the expected societal goals. Six different research and innovation projects are investigating the different forms of energy citizenship in positive energy districts and their impacts. They aim to apply a transdisciplinary approach to collaborative research and to impact assessment. The interim results are described, and preliminary conclusions on impact are drawn. The projects each used different approaches to engaging citizens, while differentiating between different groups. Progress is monitored but only fragmentary evidence on the impact has been gathered. Transdisciplinary approaches are being developed but are still immature.

2022

Theories, constructs, and methodologies to study COVID-19 in the service industries

Authors
Cambra-Fierro, J; Gao, L; Melero-Polo, I; Patricio, L;

Publication
SERVICE INDUSTRIES JOURNAL

Abstract
Despite the wide variety of literature on the impact of the COVID-19 pandemic in the service industry, there is still a lack of an integrated systematized view of these multiple impacts. This study contributes to service research by identifying a variety of academic and managerial perspectives about the influence of COVID-19. We pay attention to the service industry, but with an especial focus on the tourism and hospitality industries, which have been more severely affected. This paper presents two multi-approach studies blending a systematic literature review (SLR) and a focus group methodology. Hence, it integrates and synthesizes the main results of the two studies considered to assist researchers and practitioners. It offers a complete overview of the state of the art and identifies three key service trends that have been accelerated by COVID-19: (1) the increasingly digital and autonomous customer; (2) the growing potential of data-driven services versus privacy concerns, and (3) the evolution from firm-centric to customer-centric and networked business models. Finally, this study provides relevant theoretical implications where we suggest relevant theories, constructs, and methodologies for future research to advance the current knowledge, and useful guidelines for business managers to better understand how to respond to market changes.

2021

Designing sustainable services with the ECO-Service design method: Bridging user experience with environmental performance

Authors
Sierra Perez, J; Teixeira, JG; Romero Piqueras, C; Patricio, L;

Publication
JOURNAL OF CLEANER PRODUCTION

Abstract

2021

Service system transformation through service design: Linking analytical dimensions and service design approaches

Authors
Koskela Huotari, K; Patricio, L; Zhang, J; Karpen, IO; Sangiorgi, D; Anderson, L; Bogicevic, V;

Publication
JOURNAL OF BUSINESS RESEARCH

Abstract
The increasingly interconnected world is leading to continuous and profound transformations within and among service systems (e.g., firms, industries, societies). While service research studying such transformations is growing, the literature is missing a conceptualization of service system transformation (SST) that accounts for the richness and diversity of the phenomenon. This hinders the development of approaches to intentionally influence SST toward desired paths. Providing an integrated, multidimensional understanding of SST, this paper explores how service design can intentionally influence SST. To do so, the paper contributes by advancing conceptual clarity of SST and delineating three analytical dimensions—scope, endurance, and paradigmatic radicalness—that, in combination, provide a framework for understanding the diversity of the transformations unfolding within and across service systems. Building upon this conceptualization, the paper systematizes how service design approaches can foster SST along these dimensions, setting the ground for service design to further strengthen its transformative potential.

2021

The role of meaning in service innovation: a conceptual exploration

Authors
Korper, AK; Holmlid, S; Patricio, L;

Publication
JOURNAL OF SERVICE THEORY AND PRACTICE

Abstract
Purpose: The purpose of this paper is to introduce the concept of meaning as a relevant but missing link in understanding the building blocks of service innovation informed by service-dominant (S-D) logic. In exploring the role of meaning in service innovation, especially related to new value propositions, resource integration and new value cocreation, the authors suggest using the conceptualization of meaning within human-centered design, which has an established body of knowledge on addressing how actors engage and interact. Design/methodology/approach: The paper builds an actionable conceptual framework that relates meaning to central tenets of service innovation, such as resource integration, value propositions and cocreation of value. It delineates the central building blocks of service innovation and conceptually integrates them with meaning to explain the underlying mechanisms of service innovation related both to its development and adoption. Findings: The findings highlight how and why meaning precedes value creation and directs resource integration. Indicating that meaning is driven by experience of earlier interactions it delineates its relationships with new value formation and positions resource interpretation as a driver of this process. Originality/value: This paper extends the understanding of service innovation in relation to S-D logic, with meaning as a conceptual link to aspects of S-D logic that claim a phenomenological nature. Meaning contributes to S-D logic by providing an understanding of how beneficiaries form intentions to engage in value creation and resource integration. Additionally, by integrating service and design research domains, this paper suggests possibilities for multidisciplinary contributions in future research. © 2021, Ana Kustrak Korper, Stefan Holmlid and Lia Patrício.

Supervised
thesis

2021

Beyond a "Business as Usual" - Unraveling the Dynamics of Service Ecosystems through Service Platforms

Author
Nabila As'ad

Institution
UP-FEUP

2021

An integrated decision-support framework towards incorporating practical pricing decisions into carsharing systems

Author
Masoud Golalikhani

Institution
UP-FEUP

2021

Understanding the customer experience and designing new services for after-sales service in food retailing

Author
Diana Sofia Silva Marinho

Institution
UP-FEUP

2021

Application of Service Design for Business Intelligence consulting services

Author
Pedro Manuel Almeida Roseira

Institution
UP-FEUP

2021

Jogos Sérios na Terceira Idade: Aprendizagem de comportamentos seguros e boas práticas na Web

Author
Iolanda Sofia dos Santos Bernardino

Institution
UTAD