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Sobre

Sobre

Lia Patrício é coordenadora do Centro de Engenharia e Gestão Industrial do INESC TEC, é professora associada da Faculdade de Engenharia da Universidade do Porto, e é diretora cientifica do da área de Engenharia e Políticas Públicas do Programa CMU-Portugal. A sua investigação foca-se no engagement e no desenho e inovação para a transformação de ecossistemas de serviços. Lia Patrício coordenou o projeto de desenho do Registo de Saúde Electrónico, em colaboração com o Ministério da Saúde; foi Investigadora Principal da Marie Curie - Innovative Training Network em Service Design for Innovation, e lidera atualmente a WP de citizen engagement do projeto europeu POCITYF. Lia Patrício tem também realizado projetos em colaboração com a indústria, nomeadamente nas áreas da energia, saúde, banca, transportes ou retalho. Lia Patrício é editora associada do Journal of Service Research e do Journal of Services Marketing e é Global Faculty Member do Center for Services Leadership, Arizona State University e Academic Scholar do Cornell Institute for Healthy Futures. A sua investigação tem sido publicada no Journal of Service Research, Journal of Business Research, Journal of Cleaner Production, Journal of Service Management, Design Studies, Energy Policy entre outros.

Detalhes

Detalhes

  • Nome

    Lia Patrício
  • Cargo

    Administrador
  • Desde

    01 julho 2013
007
Publicações

2024

Citizen engagement with sustainable energy solutions- understanding the influence of perceived value on engagement behaviors

Autores
Banica, B; Patrício, L; Miguéis, V;

Publicação
ENERGY POLICY

Abstract
Citizen engagement with Sustainable Energy Solutions (SES) is considered essential for the current energy transition, since decarbonization requires individuals to shift from passive consumers to citizens actively involved with the energy system. However, citizen engagement research has remained peripheral and scattered, particularly in what regards the drivers of engagement behaviors. To address this challenge, this study examines how different forms of perceived value of SES (utilitarian, social, and environmental) influence different types of citizen engagement behaviors (information seeking, proactive managing, sharing feedback, helping other users, and advocating). To this end, we developed a quantitative study in the context of a H2020 EU project, with a sample of 456 citizens from the city of Alkmaar (the Netherlands). Our findings show that the utilitarian value of SES has a significant effect on all the engagement behaviors, except for sharing feedback. Social value has a significant influence on the more socially related engagement behaviors, such as sharing feedback, helping other users, and advocating. Finally, environmental value has an indirect effect on information seeking, proactive managing, and advocating, but only when mediated through awareness of consequences. The implications of this study should allow SES providers to design more relevant offerings and policymakers to develop better citizen engagement strategies.

2023

SDG commentary: services that enable well-being of the human species

Autores
Hammedi, W; Parkinson, J; Patricio, L;

Publicação
JOURNAL OF SERVICES MARKETING

Abstract
Purpose - The purpose of this paper is to explore the challenges, interplay and potential directions for future service research to address the first three Sustainable Development Goals (SDGs) of no poverty, zero hunger and good health and well-being. Design/methodology/approach - This commentary examines how service research has addressed these SDGs in the literature, and through the development of a theory of change, the authors propose an agenda for service research going beyond serving, to enabling and transforming service systems, expanding the current focus on individual to community and population well-being through promotion and prevention.Findings - Service research has increasingly advocated human-centered approaches but requires a shift towards an all of humanity perspective. Individual and collective well-being have gained attention in service research, emphasizing the importance of considering collective well-being.Research limitations/implications - The commentary underscores the need for a comprehensive approach to develop services that contribute to the well-being of the human species. It calls for research that transcends dyadic interactions, considers systemic dynamics and broadens the focus from individual to collective and population well-being. Social implications - This paper discusses important societal issues of poverty, hunger and good health and well-being and the need for integrated and ecosystem approaches to develop equitable and sustainable solutions for collective well-being.Originality/value - While SDGs 1, 2 and 3 address individual goals, they collectively underpin the well-being of communities and societies.

2022

Energy Citizenship in Positive Energy Districts-Towards a Transdisciplinary Approach to Impact Assessment

Autores
van Wees, M; Revilla, BP; Fitzgerald, H; Ahlers, D; Romero, N; Alpagut, B; Kort, J; Tjahja, C; Kaiser, G; Blessing, V; Patricio, L; Smit, S;

Publicação
BUILDINGS

Abstract
It is commonly assumed by the projects demonstrating concepts for positive energy districts in cities across Europe that citizens want and need to be involved in the development of these concepts as an essential condition for positive energy districts to be deployed successfully and to achieve the expected societal goals. Six different research and innovation projects are investigating the different forms of energy citizenship in positive energy districts and their impacts. They aim to apply a transdisciplinary approach to collaborative research and to impact assessment. The interim results are described, and preliminary conclusions on impact are drawn. The projects each used different approaches to engaging citizens, while differentiating between different groups. Progress is monitored but only fragmentary evidence on the impact has been gathered. Transdisciplinary approaches are being developed but are still immature.

2022

Theories, constructs, and methodologies to study COVID-19 in the service industries

Autores
Cambra-Fierro, J; Gao, L; Melero-Polo, I; Patricio, L;

Publicação
SERVICE INDUSTRIES JOURNAL

Abstract
Despite the wide variety of literature on the impact of the COVID-19 pandemic in the service industry, there is still a lack of an integrated systematized view of these multiple impacts. This study contributes to service research by identifying a variety of academic and managerial perspectives about the influence of COVID-19. We pay attention to the service industry, but with an especial focus on the tourism and hospitality industries, which have been more severely affected. This paper presents two multi-approach studies blending a systematic literature review (SLR) and a focus group methodology. Hence, it integrates and synthesizes the main results of the two studies considered to assist researchers and practitioners. It offers a complete overview of the state of the art and identifies three key service trends that have been accelerated by COVID-19: (1) the increasingly digital and autonomous customer; (2) the growing potential of data-driven services versus privacy concerns, and (3) the evolution from firm-centric to customer-centric and networked business models. Finally, this study provides relevant theoretical implications where we suggest relevant theories, constructs, and methodologies for future research to advance the current knowledge, and useful guidelines for business managers to better understand how to respond to market changes.

2022

The Multiple Identities of Service Design in Organizations and Innovation Projects

Autores
Sangiorgi, D; Holmlid, S; Patricio, L;

Publicação
The Palgrave Handbook of Service Management

Abstract
The recent evolution of service design, both as a sub-field of design studies and as an approach that is adopted and practiced by multiple actors in organizations, has led to multiple identities and roles of service design practitioners. This chapter uses the theoretical construct of professional identity to study this evolution through a qualitative study with key experts and practitioners. Results highlight the professional development of service designers in organizations from more operational and tactical roles to more strategic and leadership positions; the ongoing hybridization of service design practice and potential future scenarios; the transversal and vertical trajectories and strategies to develop design capabilities in organizations. © The Editor(s) (if applicable) and The Author(s), under exclusive licence to Springer Nature Switzerland AG 2022.

Teses
supervisionadas

2023

Design of a method for International Information System implementation

Autor
Ana Rita Sousa Silva

Instituição
UP-FEUP

2023

Citizen Engagement perspectives within local Sustainability Transitions - Engagement Behaviors and Engagement Management

Autor
Bianca Andreea Banica

Instituição
UP-FEUP

2023

How can social media legitimize circular business models?

Autor
Jinte Keymeulen

Instituição
UP-FEUP

2023

Designing AI-Enabled Self-Service

Autor
Madalena Maria Mesquita Romano da Cunha

Instituição
UP-FEUP

2023

Beyond a "Business as Usual" - Unraveling the Dynamics of Service Ecosystems through Service Platforms

Autor
Nabila As'ad

Instituição
UP-FEUP