Abstract
The general adoption of mobile devices and its wide network coverage made it possible to make emergency calls virtually everywhere, even in the absence of a valid contact. However, there is still generally the need for audio connection. This restriction is a problem for deaf people, but also for the elderly and people without disabilities who face sudden situations where speech is hard to articulate. In this context, this paper presents SOSPhone, a prototype of a mobile application that was developed to enable users to make emergency calls using an iconographic touch interface running in a touchscreen mobile device. The prototype implements the client-side of the application and was demonstrated and evaluated by a large number of users, including people without any disability, emergency services' professionals and deaf people. This paper describes the SOSPhone prototype and presents the results of the interface evaluation process, which is important to validate the main client-side interaction and architectural principles in order to proceed with the integration with each specific national emergency services' platform.

Abstract
The research presented in this paper proposes a novel quantitative model for decomposing and assessing the Value for the Customer. The proposed approach builds on the different dimensions of the Value Network analysis proposed by Verna Allee having as background the concept of Value for the Customer proposed by Woodall. In this context, the Value for the Customer is modelled as a relationship established between the exchanged deliverables and a combination of tangible and intangible assets projected into their endogenous or exogenous dimensions. The Value Network Analysis of the deliverables exchange enables an in-depth understanding of this frontier and the implicit modelling of co-creation scenarios. The proposed Conceptual Model for Decomposing Value for the Customer combines several concepts: from the marketing area we have the concept of Value for the Customer; from the area of intellectual capital the concept of Value Network Analysis; from the collaborative networks area we have the perspective of the enterprise life cycle and the endogenous and exogenous perspectives; at last, the proposed model is supported by a mathematical formal description that stems from the area of Multi-Criteria Decision Making. The whole concept is illustrated in the context of a case study of an enterprise in the footwear industry (Pontechem). The merits of this approach seem evident from the contact with Pontechem as it provides a structured approach for the enterprises to assess the adequacy of their value proposition to the client/customer needs and how these relate to their endogenous and/or exogenous tangible or intangible assets. The proposed model, as a tool, may therefore be a useful instrument in supporting the commercialisation of new products and/or services.

Abstract
This paper presents a generic infusion pump user interface (GIP-UI) architecture that intends to capture the common characteristics and functionalities of interactive software incorporated in broad classes of infusion pumps. It is designed to facilitate the identification of use hazards and their causes in infusion pump designs. This architecture constitutes our first effort at establishing a model-based risk analysis methodology that helps manufacturers identify and mitigate use hazards in their products at early stages of the development life-cycle. The applicability of the GIP-UI architecture has been confirmed in a hazard analysis focusing on the number entry software of existing infusion pumps, in which the GIP-UI architecture is used to identify a substantial set of user interface design errors that may contribute to use hazards found in infusion pump incidents. © Paolo Masci, Yi Zhang, Paul Jones, Harold Thimbleby, and Paul Curzon.

Abstract
Electronic access to patient's medication history (PMH) in the emergency department (ED) in Portugal is not widely granted, nor has the importance of such access been clearly assessed. Given the known association between poor PMH and medication errors, the goal of this study was to gather requirements for such a system, assessing physicians' opinions regarding the importance of having access to PMH in the ED. A questionnaire was sent to all Portuguese public hospitals which approved the study, and forwarded by email by the internal services of each hospital to ED physicians. Fourteen hospitals authorized the study, from which 83 ED physicians answered the questionnaire. PMH-related information considered most important focused on medication name and posology (> 90%) and date and dose of prescription (> 80%), but also date of dispensing of medications (> 40%). Other information such as allergies (99%) and adverse reactions (96%) were similarly considered important, and physicians agree with the inclusion of nonprescription medications (85%) as well as homeopathic medicines (64%). Overall, access to PMH in the ED appears to be important and present benefits to patients' care. Given this, electronic access to PHM should be settled in Portuguese ED.

Abstract
Identifying bad design patterns in software is a successful and inspiring research trend. While these patterns do not necessarily correspond to software errors, the fact is that they raise potential problematic issues, often referred to as code smells, and that can for example compromise maintainability or evolution. The identification of code smells in spreadsheets, which can be viewed as software development environments for non-professional programmers, has already been the subject of confluent researches by different groups. While these research groups have focused on detecting smells on concrete spreadsheets, or spreadsheet instances, in this paper we propose a comprehensive set of smells for abstract representations of spreadsheets, or spreadsheet models. We also propose a set of refactorings suggesting how spreadsheet models can become simpler to understand, manipulate and evolve. Finally we present the integration of both smells and refactorings under the MDSheet framework.

Abstract
Product differentiation and the ability to compete in today’s demanding markets are biggest drivers of innovation. Innovation can be seen as new knowledge incorporated into products and services and in the process of new knowledge creation, organizations may not be autonomous. To overcome this issue, organizations opened their innovation processes aiming to acquire external knowledge by collaborating with several socio-economic agents (clients, partners, suppliers, universities, etc.). Several strategies and Web 2.0 based software tools were developed or adopted, aiming to include these agents in the initial stage of the innovation process. However, these tools may not be very effective in knowledge systematization – a mandatory requirement to facilitate knowledge transfer and internalization. This paper presents a method for the systematization of knowledge co-created in the process of new concepts development, in the context of user innovation. The method builds on extended conceptual maps collaboratively created and structured following the standard XTM.