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002
Publications

2021

Improving Mobility Services through Customer Participation

Authors
Duarte, SP; Campos Ferreira, M; Pinho de Sousa, J; Freire de Sousa, J; Galvão, T;

Publication
Advances in Mobility-as-a-Service Systems - Advances in Intelligent Systems and Computing

Abstract

2021

Knowledge-Assisted Visualization of Multi-Level Origin-Destination Flows Using Ontologies

Authors
Sobral, T; Galvao, T; Borges, J;

Publication
IEEE Transactions on Intelligent Transportation Systems

Abstract

2021

Mobile Ticketing Customers: How to Attract Them and Keep Them Loyal

Authors
Ferreira, MC; Ferreira, C; Dias, TG;

Publication
Lecture Notes of the Institute for Computer Sciences, Social-Informatics and Telecommunications Engineering, LNICST

Abstract
Technological advances and the use of mobile solutions to make smartphone users’ daily life easier is a mindset that has revolutionized the society lifestyle in the past years. In the public transport sector, mobile ticketing is an example of the applicability of mobile solutions in a real context. Using one smartphone to purchase and validate tickets is a revolutionary idea that has acquired fans around the world. The convenience of use and time savings throughout the process are positive aspects, however, the success of the adoption of such services is limited. Based on the case of Porto, Portugal and particularly of the mobile app And, this study intends to understand customer churn factors of mobile ticketing services by analysing data from customer complaints and from usage history. Thus, an analysis of the complaints, the complainers and the effects of complaints is presented. A strategy for capturing and retaining users is also proposed considering four stages of mobile ticketing apps lifecycle: user onboarding, user engagement, user retention and user reinstall. © 2021, ICST Institute for Computer Sciences, Social Informatics and Telecommunications Engineering.

2021

Diversification in Urban Transportation Systems and Beyond: Integrating People and Goods for the Future of Mobility

Authors
Bucchiarone, A; Battisti, S; Dias, TG; Feldman, P;

Publication
IEEE TRANSACTIONS ON INTELLIGENT TRANSPORTATION SYSTEMS

Abstract
The increasing growing need for optimization of transportation in a sustainable and green environment is fundamental for the future of mobility. Companies, governments, and non-governmental institutions are trying to find new ways to contribute to this challenge. The main goal of this Special Issue was to integrate the most recent advances in transportation that connect the hybrid point of view. In particular, key contributions integrate several interesting topics related to earning algorithms for the integration of passengers and goods, gamification techniques, semantic data, blockchain, and edge computing. Other topics in urban mobility, railway, and highways were considered, and hot topics on shared autonomous vehicles (SAVs) brought huge value. It is revealed that connected and autonomous vehicle technology and services for the mobility of people and goods in mixed-mode environments can improve efficiency, safety, and cleanliness.

2021

Anda: An Innovative Micro-Location Mobile Ticketing Solution Based on NFC and BLE Technologies

Authors
Ferreira, MC; Dias, TG; Cunha, JFE;

Publication
IEEE Transactions on Intelligent Transportation Systems

Abstract
Mobile ticketing services allow urban transport passengers to travel in a convenient and easy way, enhancing their travelling experience. In recent years several mobile ticketing services have started to be developed and launched, but there is still a lot to be done in terms of its effectiveness, efficiency and innovation. This paper presents a micro-location mobile ticketing solution based on Near Field Communication (NFC) and Bluetooth Low Energy (BLE) technologies, called Anda. This solution is based on a check-in/be-out scheme and requires the minimum intervention from the passenger. It is really innovative in the urban transport field, as it takes advantage of BLE technology not usually used for this purpose, it is based on a concept of post-billing with a fare optimization algorithm associated and it allows the micro-location of passengers throughout their journeys. This paper details the architecture of the solution and its mode of operation. It also presents the evaluation methodology that was followed during the pilot trial that took place in the Metropolitan Area of Porto (AMP), Portugal, during one year with 140 real passengers. A set of design lessons were identified as a result of the field tests and materialized in five mobile ticketing design dimensions, constituting important contributions to the design of future mobile ticketing services. Anda was commercially deployed in the AMP in 2018 and is used by thousands of passengers every day. IEEE

Supervised
thesis

2021

Interface Design for Offline Learning

Author
Antero Campos Gandra

Institution
UP-FEUP

2021

The Implications of Interactive E-Paper Technology on Public Transportation

Author
Marcela Martins Costa Macedo

Institution
UP-FEUP

2021

Understanding urban mobility patterns of tourists through data extraction

Author
João Manuel Angélico Gonçalves

Institution
UP-FEUP

2021

Public Transport Timetable Synchronization using Optimization Techniques

Author
Joana Maria Ferreira Alvura da Hora

Institution
UP-FEUP

2021

Design and Development of a Mobile Based Solution for Tourists

Author
Beatriz Soares Mendes

Institution
UP-FEUP