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Detalhes

Detalhes

002
Publicações

2022

Tourism as a Service: Enhancing the Tourist Experience

Autores
Mendes, B; Ferreira, MC; Dias, TG;

Publicação
Transportation Research Procedia

Abstract
The tourism sector has been facing continuous growth. It plays a vital role in countries' economic development, highlighting the need to keep nurturing it by making it easier and more attractive. This paper presents Tourism as a Service - an innovative concept that aims to ease a day in the life of a tourist by integrating services that might be found spread out through separate tools and services, including ticketing in public transport and touristic attractions, route planning, information, among others. First, focus groups were done in order to understand the users' needs regarding the use of a mobile ticketing solution in tourism. The findings from the literature reviewed and the previous step were then prioritized by relevance in a questionnaire sent to potential users, allowing the creation of a medium-fidelity prototype. The validation through usability testing confirmed an interest in the proposed solution. The critical design choices surrounding the proposed solution were discussed along with improvements and further work to be done.

2021

Improving Mobility Services through Customer Participation

Autores
Duarte, SP; Campos Ferreira, M; Pinho de Sousa, J; Freire de Sousa, J; Galvão, T;

Publicação
Advances in Intelligent Systems and Computing

Abstract

2021

Knowledge-Assisted Visualization of Multi-Level Origin-Destination Flows Using Ontologies

Autores
Sobral, T; Galvao, T; Borges, J;

Publicação
IEEE TRANSACTIONS ON INTELLIGENT TRANSPORTATION SYSTEMS

Abstract

2021

Mobile Ticketing Customers: How to Attract Them and Keep Them Loyal

Autores
Ferreira, MC; Ferreira, C; Dias, TG;

Publicação
Lecture Notes of the Institute for Computer Sciences, Social-Informatics and Telecommunications Engineering, LNICST

Abstract
Technological advances and the use of mobile solutions to make smartphone users’ daily life easier is a mindset that has revolutionized the society lifestyle in the past years. In the public transport sector, mobile ticketing is an example of the applicability of mobile solutions in a real context. Using one smartphone to purchase and validate tickets is a revolutionary idea that has acquired fans around the world. The convenience of use and time savings throughout the process are positive aspects, however, the success of the adoption of such services is limited. Based on the case of Porto, Portugal and particularly of the mobile app And, this study intends to understand customer churn factors of mobile ticketing services by analysing data from customer complaints and from usage history. Thus, an analysis of the complaints, the complainers and the effects of complaints is presented. A strategy for capturing and retaining users is also proposed considering four stages of mobile ticketing apps lifecycle: user onboarding, user engagement, user retention and user reinstall. © 2021, ICST Institute for Computer Sciences, Social Informatics and Telecommunications Engineering.

2021

Diversification in Urban Transportation Systems and Beyond: Integrating People and Goods for the Future of Mobility

Autores
Bucchiarone, A; Battisti, S; Dias, TG; Feldman, P;

Publicação
IEEE TRANSACTIONS ON INTELLIGENT TRANSPORTATION SYSTEMS

Abstract
The increasing growing need for optimization of transportation in a sustainable and green environment is fundamental for the future of mobility. Companies, governments, and non-governmental institutions are trying to find new ways to contribute to this challenge. The main goal of this Special Issue was to integrate the most recent advances in transportation that connect the hybrid point of view. In particular, key contributions integrate several interesting topics related to earning algorithms for the integration of passengers and goods, gamification techniques, semantic data, blockchain, and edge computing. Other topics in urban mobility, railway, and highways were considered, and hot topics on shared autonomous vehicles (SAVs) brought huge value. It is revealed that connected and autonomous vehicle technology and services for the mobility of people and goods in mixed-mode environments can improve efficiency, safety, and cleanliness.

Teses
supervisionadas

2021

Understanding the impact of fare reduction on urban passenger transport mobility

Autor
Maria Leonor Teixeira Santos

Instituição
UP-FEUP

2021

Comunidades de energia renovável no âmbito de produção e regime de mercado em Portugal

Autor
Maria Inês Ferraz Araújo

Instituição
UTAD

2021

Understanding personal perception of safety, security and comfort when using different transport modes

Autor
Sara Filipa Ferreira Costa Dias

Instituição
UP-FEUP

2021

Immersive Technologies in Complex Manufacturing Systems as an Informational Problem: A Human-Centered Approach

Autor
Filipa Rente Ramalho

Instituição
UP-FEUP

2021

Narrativas Interativas como Ferramenta Terapêutica para a Doença de Alzheimer: Princípios Orientadores

Autor
Maria João Figueiredo Alves

Instituição
UP-FEUP