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About

About

I got a degree in Electrical Engineering - University of Porto (1978), an MSc in Operational Research and Systems Engineering - Technical University of Lisbon (1989), and a Ph.D. in Engineering Sciences - University of Porto (1996).

I began my professional career in the industry as a Maintenance Engineer, in 1978. Along 6 years, I was also a Project Engineer in two companies.

Since 1987, I have been been working as Consultant and Leader of several industry projects at INEGI, an R&D interface institute of the UP.

I was Coordinator of the Industrial Engineering and Management Unit at FEUP (1997-98 and 2003-05), where I am currently an Associate Professor.

I was Member of the Board of STCP, the Public Transport Company of Porto (1998-2002 and 2006-2012).

I keep a regular research activity since 1991. I am a Senior Researcher, currently member of CEGI, the Industrial Engineering and Management research unit of INESC TEC. My main topics of interest are Transportation, Decision Support Systems and Applied Operations Research. I am currently Member of the Editorial Board of the “Transportation Research Procedia” Journal.

Interest
Topics
Details

Details

  • Name

    Jorge Freire Sousa
  • Role

    External Research Collaborator
  • Since

    01st July 2013
001
Publications

2023

Rethinking Technology-Based Services to Promote Citizen Participation in Urban Mobility

Authors
Duarte, SP; de Sousa, JP; de Sousa, JF;

Publication
INTERNATIONAL JOURNAL OF DECISION SUPPORT SYSTEM TECHNOLOGY

Abstract
Cities are complex and dynamic systems in which a network of actors interact, creating value through different activities. Cities can, therefore, be viewed as service ecosystems. Municipalities take advantage of digitalization to implement a service-dominant logic in urban and mobility planning and management, developing strategies with which citizens, local authorities, and other actors can create value together. While citizens are offered a better service experience, local authorities use citizens' input to improve decision-making processes. This research considers that designing an integrated service supported by an integrated information system can respond to current challenges in decision-making and information access for transport and mobility. Through a multidisciplinary methodological approach, this work proposes some guidelines to design an integrated information system to improve citizens' participation in urban planning and mobility services.

2022

Designing urban mobility policies in a socio-technical transition context

Authors
Duarte, P; De Sousa, JP; De Sousa, JF;

Publication
Transportation Research Procedia

Abstract
The fast-changing behaviour of people in metropolitan areas is creating several challenges to local authorities in managing the urban space. These changes are strongly related to the evolution of technology and its adoption by companies and citizens. Current regulations need, therefore, to be rapidly updated to respond to the new urban dynamics. However, the gap between local authorities and citizens and the communication difficulties are increasing as urban centres grow, creating obstacles to innovation and hindering the deployment of new mobility solutions. The low levels of participation in public consultation actions decrease the quality of new policies, as well as their acceptance by the community. Not only do cities need to be reinvented, but local authorities also need to rethink how to interact with citizens, competing for attention in a digital world. Although digital tools are easily accessible, they are not available to everyone, and municipalities need to consider both digital and non-digital interactions to ensure that all citizens can participate. In this work, we analyse and compare a set of measures that municipalities have been adopting to increase citizens' engagement, and we develop a methodology to help local authorities increase public participation and improve citizens' commitment towards the city.

2021

The Role of Collaboration for Sustainable and Efficient Urban Logistics

Authors
Carvalho, L; de Sousa, JF; de Sousa, JP;

Publication
BOOSTING COLLABORATIVE NETWORKS 4.0: 21ST IFIP WG 5.5 WORKING CONFERENCE ON VIRTUAL ENTERPRISES, PRO-VE 2020

Abstract
The scarcity of resources is one of the main concerns for the present and the future of the environment and society. The "load factor" in logistic transport has a great potential for improvement, especially in the last-mile deliveries, as the transport of goods is largely fragmented between several small companies using small vehicles. This paper investigates the potential for collaboration to increase efficiency in urban logistics. Based on an overview of the concepts and initiatives regarding vertical and horizontal collaboration, a research agenda is proposed.

2021

Improving Mobility Services through Customer Participation

Authors
Duarte, SP; Campos Ferreira, M; Pinho de Sousa, J; Freire de Sousa, J; Galvão, T;

Publication
Advances in Intelligent Systems and Computing

Abstract
In their quest for sustainability, cities design and deploy smart mobility solutions aiming to improve the efficiency and management of transportation systems and to provide better services to citizens. Those solutions are often based on Information and Communication Technologies (ICT) and on digital services, but their maintenance and management are a greater challenge than their implementation. Problems can be difficult to identify since they can be exogenous or endogenous to the service provider. Usually, in their effort to maintain good service levels, companies implement complex and expensive information systems that use sensors to monitor infrastructure and hardware but ignore other sources of valuable information. In a digitalized world, customers easily report problems that are a cause of lower quality of service and worse user experience. However, for several reasons, service providers do not always pay due attention to these complaints. As communication channels are already open, we claim that customer participation through these reports can be used to significantly enhance the delivery and quality of mobility services. In this work we propose a methodology that takes advantage of customers’ participation in the maintenance and management of smart city solutions. With this methodology, we aim to redesign the process of customer interaction with service providers in order to improve the overall efficiency and the service experience. Our research is based on a case study from a public transport service in the metropolitan area of Porto, in Portugal. © 2021, The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG.

2021

A Conceptual Framework for an Integrated Information System to Enhance Urban Mobility

Authors
Duarte, SP; de Sousa, JP; de Sousa, JF;

Publication
INTERNATIONAL JOURNAL OF DECISION SUPPORT SYSTEM TECHNOLOGY

Abstract
The multiplicity of stakeholders in urban contexts can greatly increase the complexity of transportation systems. Since all stakeholders depend, to varying degrees, on the same data to get the information for their mobility, this work considers that an integrated information system, focused on their different needs, will significantly improve the efficiency of transportation systems. A stakeholder-focused system makes the provided information more relevant, while an integrated system fosters the sharing of the data that generates this information. To build such a system, a conceptual framework focused on stakeholders and their decision processes was developed. This new framework takes advantage of existing ones, such as the Zachman framework, the Enterprise Architecture Design, and the Multilevel Service Design. The proposed multidisciplinary approach, putting together information systems (IS) and service design concepts, has considerable potential in ensuring that the right information reaches each stakeholder at the right time.

Supervised
thesis

2022

Demand Forecasting in a Process Industry Context

Author
João Dias Sampaio

Institution
UP-FEUP

2022

Software-Defened things no apoio a idosos

Author
Daniel Alexander Lopes Fuentes

Institution
UTAD

2022

Simulador da realidade virtual multissensorial realista para treino de bombeiros: comparando a resposta fisiológica de formadores em ambientes reais e virtuais

Author
David Gonçalves Narciso

Institution
UTAD

2022

The impact of management training on ERP consultancy services

Author
Ricardo João Machado Soares

Institution
UP-FEUP

2022

Wave Pattern Estimator for Hydrofoil Boats

Author
Jorge Miguel Natal da Silva Soares

Institution
UP-FEUP