Abstract

Cities are complex and dynamic systems in which a network of actors interact, creating value through different activities. Cities can, therefore, be viewed as service ecosystems. Municipalities take advantage of digitalization to implement a service-dominant logic in urban and mobility planning and management, developing strategies with which citizens, local authorities, and other actors can create value together. While citizens are offered a better service experience, local authorities use citizens' input to improve decision-making processes. This research considers that designing an integrated service supported by an integrated information system can respond to current challenges in decision-making and information access for transport and mobility. Through a multidisciplinary methodological approach, this work proposes some guidelines to design an integrated information system to improve citizens' participation in urban planning and mobility services.

Abstract
The fast-changing behaviour of people in metropolitan areas is creating several challenges to local authorities in managing the urban space. These changes are strongly related to the evolution of technology and its adoption by companies and citizens. Current regulations need, therefore, to be rapidly updated to respond to the new urban dynamics. However, the gap between local authorities and citizens and the communication difficulties are increasing as urban centres grow, creating obstacles to innovation and hindering the deployment of new mobility solutions. The low levels of participation in public consultation actions decrease the quality of new policies, as well as their acceptance by the community. Not only do cities need to be reinvented, but local authorities also need to rethink how to interact with citizens, competing for attention in a digital world. Although digital tools are easily accessible, they are not available to everyone, and municipalities need to consider both digital and non-digital interactions to ensure that all citizens can participate. In this work, we analyse and compare a set of measures that municipalities have been adopting to increase citizens' engagement, and we develop a methodology to help local authorities increase public participation and improve citizens' commitment towards the city.

Abstract

Abstract

Abstract
The multiplicity of stakeholders in urban contexts can greatly increase the complexity of transportation systems. Since all stakeholders depend, to varying degrees, on the same data to get the information for their mobility, this work considers that an integrated information system, focused on their different needs, will significantly improve the efficiency of transportation systems. A stakeholder-focused system makes the provided information more relevant, while an integrated system fosters the sharing of the data that generates this information. To build such a system, a conceptual framework focused on stakeholders and their decision processes was developed. This new framework takes advantage of existing ones, such as the Zachman framework, the Enterprise Architecture Design, and the Multilevel Service Design. The proposed multidisciplinary approach, putting together information systems (IS) and service design concepts, has considerable potential in ensuring that the right information reaches each stakeholder at the right time.