Abstract
Purpose This study applies an Employee Satisfaction Index (ESI) model to quantify the level of job satisfaction and explores the factors that influence employee satisfaction, performance and loyalty to an information technology recruitment and outsourcing organization in Portugal. Design/methodology/approach As an instrument of data collection, questionnaire was applied to the company's employees, which was divided into two parts: the first part consisted of a previous questionnaire, with questions related to sociodemographic characterization; the second part consisted of the ESI. The company operates only in the information technology (IT) market, and there are currently 300 consultants with different skills. Findings The results confirm that the company's employees are globally satisfied, and this satisfaction contributes positively and significantly to the reinforcement of contextual performance and to their loyalty to this organization. Originality/value Job satisfaction takes on a growing interest in understanding quality of life, strategic management and organizational performance. Job satisfaction contributes to the professional finding, that is, in employees' activity and in adopting positive attitudes toward customer satisfaction, thus promoting organizational performance.

Abstract
It is indisputable that technology is present in everyday life. In this digital era, brands need to adapt to the changing pace of the needs and desires of society to distinguish themselves from their adversaries, especially in the electronic environment. Hence, they must have well-defined and successful marketing and advertising strategies to achieve a place on the podium of preference of consumers. This work intends to understand how the communication strategies of Apple and Samsung affect the decisions of consumers in Portugal to buy electronic devices. To this end, a survey was conducted, and the responses of 700 individuals who reside in Portugal were analysed through descriptive and inferential (chi-square test of independence) statistics. The survey results show that cost-benefit, price, technical specifications, and performance are the characteristics that weigh the most when purchasing electronic devices, as well as the perceived prestige of the brand. Additionally, an association was found between having only one device and having more products of the brand, with Apple users having more frequently more than one of the brand's products than Samsung users. We thus concluded that Apple consumers are more loyal. It was also found that the store where the devices are brought is not independent, in Portugal, of the brand of the devices. Apple users buy more brand products from the brand store, both physical and online, than Samsung users. Finally, advertisements and word-of-mouth were found to be fundamental for consumers to acknowledge brand devices, and the degree in which this happens is also not independent of the brand, in Portugal, as a chi-square independence test showed.

Abstract
Due to added mobility and the increase in international students worldwide, as well as the current problem regarding the counterfeiting of diplomas and the selling of fraudulent certificates, we propose a technological solution. Namely, to ally blockchain technology to higher education certificates and diplomas, to make the process of checking for academic qualifications more facilitated and transparent. Employers of graduates, as well as higher education institutions which evaluate course applicants, would benefit. Perhaps equally as important, students applying for international degree programs would have their lives simplified. There is an increased pressure to ensure the legitimacy and authenticity of certifications and diplomas-and preferably without the current "hassle" of getting diplomas recognized by official entities. New technological advances, with the development of blockchain and smart contracts, with their characteristics of immutability, decentralization, security, traceability, and consensus, may be considered an excellent match to implement a robust and reliable anti-fraud solution to issue digital diplomas. Radical innovations, such as linking blockchain and higher education diplomas, involve significant change and novelty. Linking blockchain and higher education diplomas could potentially positively impact and benefit millions of people worldwide, especially the younger generations. This study involved a literature review and the searching of the Scopus database (refereed publications) for the following concepts: blockchain and diploma. Existing literature is recent, with most articles (25) published between 2019 and 2020, with 4 in 2018 and only 1 in 2017. This was aligned with our expectations since the development of blockchain utilization outside financial and crypto-assets industries is recent, and it is known as "Blockchain 3.0". We can additionally affirm that the topic is attracting attention and efforts from researchers worldwide and that some higher education institutions have already implemented ad hoc solutions. As it is, the sector lacks a unified response to the problem of automatic and reliable higher education diploma certification.

Abstract
Tourism plays a very important role in society. However, it has many negative impacts, such as the increasing problem of food wasting in hotel restaurants, especially when providing all-inclusive/all-you-can-eat breakfasts and dinners. This study aims to propose some activities which could lead to food wasting reduction. Through a questionnaire (with 132 respondents, from various countries), the authors wanted to find out respondents' attitudes towards suggested solutions and this problem in general. As part of the questionnaire, four possible activities were proposed in order to help to reduce food wasting and contribute to better food security in today's world. The questionnaire results proved that respondents would appreciate such opportunities, therefore answering the research question. Fridges (in which people could put their untouched leftovers), samples (before people take the whole portion of food), special cards (containing the ingredients used for the preparation of the meal), and daily announcements (of food wasting in kilograms) are four possible ways to reduce food wasting in hotel restaurants.

Abstract
Comparing companies solely based on tax incentives for R&D activities can be misleading. Hence, this research aims to assess how Portuguese companies that make use of tax incentives for R&D activities on an ongoing basis behave in terms of promoting and appropriating value through innovation. From an initial population of 3,156 companies, a final database with 339 Portuguese companies that made use of fiscal credits from 2013 to 2016 was analyzed. The tax incentive program targeted was the Fiscal Incentive System supporting R&D in Enterprises (SIFIDE). Using the analysis of variance (one-way ANOVA), the main results suggest that, considering the internal resources, there are no statistically significant differences between the promotion and appropriation of value through innovation according to the size and age of companies. The data indicate that good management regarding the generation and implementation of innovations may occur independently of size and age of firms, in the Portuguese case. Albeit the averages of the indicators of value appropriation of the intangible (e.g. patents, trademarks, and new processes), and the efficiencies of assets and liabilities for the promotion of the intangible are different according to the level of technological intensity. These results point to the need to reevaluate the tax incentives for R&D activities, since its generic nature may not meet the different innovation needs arising from the distinctive characteristics of these enterprises and their technological dynamics. Implications and future research directions are provided.

Abstract
Purpose There is a scarcity of empirical evidence in the literature on the chain of causality involving tax incentives for Research and Development (R&D) activities and their subsequent transformation into innovation. This study aims to assess the influence of R&D tax incentives on the organizational attributes of Portuguese firms to identify how they are converted into innovation. Design/methodology/approach A structural research model consisting of 339 companies that benefited from the Fiscal Incentive System supporting R&D in Enterprises, during the period from 2013 to 2016, was developed. This was done to assess the role of R&D tax incentives on the organizational attributes that form the innovation capacity. The model was validated using the multivariate statistical technique of structural equation modeling with partial least squares estimation (partial least squares structural equation modeling - PLS-SEM). Findings The results found suggest that although it is not possible to unequivocally identify the mechanisms used to convert tax incentives into innovation, it is possible to conclude that they play an important spillover effect for the construction and strengthening of organizational attributes. These form the basis of innovation capacity, to the extent that they positively influence the firms' total assets, equity, liabilities, number of employees and sales. Hence, contributions are brought to both the literature on tax incentives and the general literature on innovation. Originality/value For policymakers, the evidence points to the fact that in addition to the incentives provided, novel mechanisms need to be established to help firms develop their absorptive capacity. The objective is to effectively convert the incentives received into innovation through the organizational attributes analyzed. From the firms' point of view, the results found suggest that tax incentives act as a catalyst for making R&D investments. Additionally, there is an influence on employability, which effectively enhances the chances of innovation in the long run. Tax incentives received by Portuguese firms also have the effect of promoting economic dynamism - by enhancing the following: investments in infrastructure, the hiring of employees and the increasing of sales, generating positive externalities for both firms and society.