2019
Authors
Mention, AL; Ferreira, JJP; Torkkeli, M;
Publication
Journal of Innovation Management
Abstract
2019
Authors
Mention, AL; Ferreira, JJP; Torkkeli, M;
Publication
Journal of Innovation Management
Abstract
2021
Authors
Rodrigues, SR; Pinto Ferreira, JJ;
Publication
INTERNATIONAL JOURNAL OF INNOVATION MANAGEMENT
Abstract
This study aims to conceptualise the risks of a co-creation relationship between providers and customers in the front end of innovation (FEI). The existing literature on the topic of the interactions between customers and providers is vast but mostly reflects the vision of each respective field of science addressing specific issues and dynamics. This review paper combines integrative and generative approaches (Post et al., 2020). The narrative overview methodology (Green et al., 2006) fits the purpose to integrate the contributions of scholars from different areas and with distinct perspectives. The authors present a comprehensive view of the complex and, sometimes, conflictual customer-provider relationship in a business-to-business (B2B) context applied to the FEI. The review, mostly focused in the service industry, included the identification of inconsistencies and poorly explained phenomena. This work contributes decisively to the innovation, management and organisation literature, advancing a model of the projected risks of the specific customer-provider relationship in the FEI phase.
2017
Authors
Pinto Ferreira, JJ; Mention, AL; Torkkeli, M;
Publication
Journal of Innovation Management
Abstract
2018
Authors
Mention A.L.; Pinto Ferreira J.J.; Torkkeli M.;
Publication
Journal of Innovation Management
Abstract
2018
Authors
Mention, AL; Pinto Ferreira, JJ; Torkkeli, M;
Publication
Journal of Innovation Management
Abstract
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