Abstract
Amidst an urgent need for sustainability, novel approaches are required to address environmental challenges. In this context, biomimicry offers a promising logic for catalyzing nature’s wisdom to address this complexity. The purpose of this research is to (1) establish a biomimetic understanding and vocabulary for sustainability and (2) apply biomimicry to upframe service ecosystems as a foundation for sustainability. Our research question is: How can the principles of natural ecosystems inform and enhance the sustainability of service ecosystems? The findings highlight upframed service ecosystems as embodying a set of practices that (1) promote mutualistic interactions, (2) build on local biotic and abiotic components supporting emergence processes, (3) leverage (bio)diversity to build resilience, (4) foster resource sharing for regeneration, and (5) bridge individual roles to optimize the community rather than individual well-being. Our upframed definition of a service ecosystem is a system of resource-integrating biotic actors and abiotic resources functioning according to ecocentric principles for mutualistic and regenerative value creation. The discussion emphasizes the implications of this upframed definition for sustainability practices, advocating for a shift in understanding and interacting with service ecosystems. It emphasizes the potential for immediate mutualistic benefits and long-term regenerative impacts. © Academy of Marketing Science 2025.

Abstract
Complex systems, characterised by high interconnectedness and unpredictability, demand structured approaches to support decision-making, system integration, and operational efficiency. This study aims to develop a comprehensive understanding of these systems to facilitate the implementation of Digital Twins (DTs) in Complex Operations Environments (COEs). A Systematic Literature Review (SLR), following PRISMA methodology, is conducted and complemented by a grounded theory approach to identify, organise, and synthesise system characteristics. The result is a hierarchical conceptualisation comprising eight core categories that capture the essential dimensions of complexity, including: Process and System Interoperability, Human Relationships, Behaviour/Nature, Products and Services, Multi-processes, Performance, System Structure, and Management and Skill Requirements. This framework offers a structured foundation for designing and implementing DT-based decision support in COEs.

Abstract
Additive Layer Manufacturing, particularly Fused Deposition Modelling, faces significant batch loss risks during production. The traditional Concurrent Printing Mode produces all parts simultaneously (layer-by-layer, bottom-to-top), efficiently using printing space but risking complete batch failure if problems occur. In contrast, Sequential Printing Mode produces one part at a time, reducing the risk of total batch loss but utilising printing space less efficiently. In this work, we propose an algorithm that, given a set of parts, performs the nesting of the parts for Concurrent Printing Mode, and for the first time, for the Sequential Printing Mode. A no-fit polygon based approach is used to handle geometry between pairs of parts by using multiple horizontal 2D layer projections of 3D parts, to ensure non-overlapping constraints and prevent machine-part collisions. A Greedy Randomized Adaptive Search Procedure is proposed, tested and benchmarked against a commercial software, using a new set of real-world instances. The approach shows the ability to find high-quality solutions. The approach significantly reduces the number of batches, minimises waste, reduces manufacturing time, and promotes parts quality.

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