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The recognition of Covid-19 as a global pandemic in March 2020 forced the closure of schools and universities around the world, raising the need to adopt emergency teaching methods. A year and a half later, the situation is still not resolved, but there is more data that allow us to understand the real impact. This study presents a comprehensive analysis of higher education students perceptions about courses and faculty during the last 5 years (2016-2021), with a special focus on the differences in perception between the pre-Covid-19 and the during Covid-19 phases. To this end, the pedagogical surveys that are answered by students from an engineering degree at a Portuguese university at the end of the first and second semester of the academic year are analyzed. The results allow us to identify two distinct moments in the Covid-19 phase: a first in which feelings of positivism and appreciation of students for the instructors and the courses they teach stand out, and a second moment in which students become more demanding and dissatisfied with the courses and with the instructors, leading to a lack of motivation and involvement of students. © 2023, Universidade do Porto - Faculdade de Engenharia. All rights reserved.

Abstract
Decent Work Agenda consists of a comprehensive initiative for promoting safety at work and social protection. Over 20 years since its conceptual release, measuring the progress of its elements is still challenging even after the publication of the decent work indicators guideline by the International Labour Organization in 2012. To close this gap, we use a Directional Distance Function (DDF) to measure the efficiency of safe work environment, and propose a combined measure taking into consideration also the efficacy. To illustrate the application of DDF in a reality-based case, we conducted a longitudinal study in a multinational organization. Data were collected from 21 branches of the company over 4 years (2018-2021). In the period of analysis, 60% of the branches were efficient in average, composing an overall efficiency score of 0.91. Our results also indicated low dispersion between the efficiency scores year on year due to a small-scale interquartile range. Finally, the use of efficiency combined with efficacy resulted in a promising approach for managerial applications. This research presents some contributions. One is the novelty approach of measuring the efficiency of safe work environment using a DDF model in a real-world application. Another is the managerial benefits of identifying benchmarks, as well as revealing potential improvements as a mechanism to reduce decent work deficits. From a modeling perspective, our conclusions suggest caution in considering only efficiency to measure safe work environment due to its relative nature. Thus, further studies are recommended to explore the use of combined measures in the analysis of decent work.

Abstract
A benchmarking evaluation instrument was designed with a European Union country regulatory authority for water supply and wastewater treatment services to determine the efficient operating cost of its service providers that operated in the wholesale market segment in the 2017-2021 period. To this end, the non-parametric Data Envelopment Analysis technique was adapted to a robust and conditional approach. The results point to similar mean efficiency scores between water supply and wastewater services in the five-year period, despite the greater heterogeneity in the latter. Furthermore, the estimated potential cost savings for both services ranged from about 2% to 3%.