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Publications

Publications by HumanISE

2024

Adopting ISO 20022: Opportunities, Challenges, and Success Factors for Corporations in Payment Processing

Authors
Constantino, J; Mamede, HS; Silva, MMD;

Publication
Emerging Science Journal

Abstract
This research explores the adoption of ISO 20022, a standard that corporations can leverage to instruct payments to their partner financial institutions. Due to the complexity and case-specific variables involved, the adoption process may be complex and require significant effort from financial institutions and customers over an extended period. This research analyzes the opportunities and challenges for corporate users posed by ISO 20022 and identifies the success factors that must be considered during the adoption process. The research key findings indicate that an implementation approach incorporating flexibility, custom extensions, the use of a markup language for creating and managing messages, pilot testing, and user feedback can be an effective adoption model for ISO 20022. Design Science Research Methodology is employed in designing, building, and evaluating a solution proposal to develop a structured, customized, and flexible solution complying with the ever-changing requirements and landscape. This research contributes to the payment processing field by providing a comprehensive adoption model for ISO 20022 that considers critical factors and challenges. The proposed customized and flexible solution can assist corporations in successfully adopting ISO 20022 and contribute to creating a common language and model for payment data worldwide. The initiative's success depends on the effective adoption by all players, including corporations. © 2024 by the authors.

2024

Advancing Toward a Reference Ontology for Enterprise Architecture Mining from APIs

Authors
Pinheiro, CR; Guerreiro, SL; Mamede, HS;

Publication
ENTERPRISE INFORMATION SYSTEMS, ICEIS 2023, PT II

Abstract
Enterprise Architecture (EA) is a coherent set of principles, methods, and models that express the structure and behavior of an enterprise and its IT landscape. EA mining uses data mining techniques to automate EA models' extraction. Ontologies help to define concepts and the relationships among these concepts to describe a domain of interest. This paper presents an extensible ontology for EA mining to extract models using Application Program Interface (API) log files as the data source. The ontology development follows the FAIR principles (Findability, Accessibility, Interoperability, and Reusability) and uses OntoUML 2.0 language to ensure its expressiveness and readability. To validate its theoretical feasibility and contribution to EA modeling, it presents a simulation of the ontology application through a controlled scenario using data structures similar to an industrial case. Then, the ontology is verified and validated, checking quality ontology criteria using specialized tools for syntactic and semantic model checking, which also aids in avoiding ontology anti-patterns.

2024

Business Process Automation in SMEs: A Systematic Literature Review

Authors
Moreira, S; Mamede, HS; Santos, A;

Publication
IEEE ACCESS

Abstract
Business Process Automation has been gaining increasing importance in the management of companies and organizations since it reduces the time needed to carry out routine tasks, freeing employees for other, more creative and exciting things. It can be applied in the most varied business areas. Organizations from any sector of activity can also adopt it. Given these benefits, the granted success in transforming business processes would be expected. However, automation initiatives still fail. Adopting this technology can raise social, technological, ethical, methodical, and organizational issues. These facts have triggered the necessity for a summary that could extract more information about how to implement Business Process Automation (BPA), attending to the administrative processes, especially when applied in Small and Medium-sized Enterprises (SMEs). This study aims not only to review the available literature on how to implement BPA but also to typify the processes that can be automated, which technologies or tools exist for making that change, and influence factors in the procedure of BPA. We have covered more than 300 research papers published between 2016 and 2023 in reputable scientific data sources like Scopus, Web of Science/Clarivate, and ScienceDirect/Elsevier. The review revealed some paths for BPA, with some common steps. In addition, some common process characteristics fundamental to automation are exposed, as well as factors that are critical to an organization for successful automation. The results indicate that BPA is an established area in Business Process Management related to technologies/tools like Robotic Process Automation (RPA) or Cognitive-Robotic Process Automation (C-RPA), Workflow Management Systems (WfMS), Enterprise Resource Planning (ERP), and Blockchain. As far as we observed, this Systematic Literature Review (SLR) is a unique study that covers all the environmental variables for applying automation in business processes.

2024

The Importance of a Framework for the Implementation of Technologies Supporting Talent Management

Authors
Ferreira, HR; Santos, A; Mamede, HS;

Publication
GOOD PRACTICES AND NEW PERSPECTIVES IN INFORMATION SYSTEMS AND TECHNOLOGIES, VOL 3, WORLDCIST 2024

Abstract
The speed and scale of technological change are raising concerns about the extent to which new technologies will radically transform workplaces. Competition for the best talent is being intensified, and talent management requires new approaches and innovative strategies for developing talent based on corporate culture and its unique properties. By implementing and adopting technology in Human Resources Management (HRM), organizations create a digital employee lifecycle that spans from the initial Hiring Process to encompassing areas such as Performance Management, Learning and Development until the Offboarding, shaping a Talent Management journey. Despite the implementation of technologies being a continuous practice observed in numerous organizations, there are still challenges. The HRM technological market has become massive, and concerns arise about adopting these technologies' costs, practicality, and purpose. Because of that, designing strategies for implementing technologies in HRM, specifically in talent management, is hard to overview. In this context, this document aims to present the necessity and significance in developing a framework that aggregates the implementation process of technologies in talent management supported by Design Science Research (DSR). The holistic perspective of the forthcoming framework consolidates insights into business challenges and their correlation with technology selection, technological capabilities, implementation procedures, as well as anticipated metrics and their impact.

2024

Common Techniques, Success Attack Factors and Obstacles to Social Engineering: A Systematic Literature Review

Authors
Lopes, A; Mamede, S; Reis, L; Santos, A;

Publication
Emerging Science Journal

Abstract
Knowledge of Social Engineering is crucial to prevent potential attacks related to organizational Information Security. The objective of this paper aims to identify the most common social engineering techniques, success attack factors, and obstacles, as well as the good practices and frameworks that could be adopted concerning their mitigation. As an analysis methodology, a Systematic Literature Review was carried out. The findings revealed that the discussion about SE attacks has increased and that the most imminent threat is phishing. Exploiting human vulnerabilities is a growing threat when the attack is not carried out directly through technical means. There continue to be more technical attacks than non-technical attacks. Encouraging organizational security prevention, like training, education, technical controls, process development, defense in detail, and the development of security policies, should be considered mitigating factors for the negative impact of SE attacks. Most SE frameworks/models are focused on attack techniques and methods, mostly on technical components, decorating human factor. As a novelty, we found the opportunity to develop a new framework that could improve coverage of the gaps found, supported on security international standards, that could help and support researchers in developing their work, understanding open research topics, and providing a clearer understanding of this type of threat. © 2024 by the authors. Licensee ESJ, Italy.

2024

SMEs Recruitment Processes Supported by Artificial Intelligence: A Position Paper

Authors
Trovão, H; Mamede, HS; Trigo, P; Santos, V;

Publication
Lecture Notes in Networks and Systems

Abstract
Human resources play a crucial role in the success of small- and medium-sized enterprises (SMEs), and in today’s competitive recruitment landscape, leveraging technology can be instrumental in enhancing these processes. Organizations and HR departments increasingly adopt artificial intelligence solutions to streamline recruitment and selection procedures. By doing so, SMEs can improve operational efficiency while enabling human resource (HR) specialists to focus on crucial tasks, enhancing candidate experience throughout the recruitment process. However, adopting artificial intelligence (AI) in recruitment remains limited among SMEs. We can attribute this to various factors, including a need for more capacity among SME managers to evaluate and leverage AI’s potential and concerns related to costs and risks associated with its implementation. Given that SMEs constitute 90% of businesses and contribute over 50% of global employment, it is crucial to address this issue and research ways to enhance recruitment processes specifically tailored for SMEs. Our research aims to explore the benefits, challenges, and necessary organizational resources for SMEs to adopt AI effectively in recruitment processes. © The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd. 2024.

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