Abstract

Abstract
Smart Governence as its roots in e-government, in the principles of good governance, and in the assumptions of citizens' participation and involvement in public decision-making and is considered one of the six main characteristics of smart cities. The present investigation was intended to answer the question: "What smart governance practices are being implemented in European smart cities" through an extensive literature review and content analysis of the websites of six European smart cities: Amsterdam; Barcelona; Copenhagen; Lisbon; Manchester and Stockholm. The objective was to identify the presence of factors related with e-participation; e-services; and the functioning of local public administration on the city's websites. It was concluded that all the smart cities analyzed presented some factors related with smart governance, but with different levels of development and application.

Abstract
Trabalhos científicos apresentados na conferência IV INTERNATIONAL FORUM ON MANAGEMENT: As Organizações na Era Digital, Desafios para a Sustentabilidade, que se realizou na Universidade Aberta nos dias 5 a 7 de março de 2020. Os trabalhos científicos com preponderância nos temas: economia, gestão turismo e sustentabilidade, estão apresentados nos formatos de poster, resumo alargado ou artigo completo (full paper), em português, espanhol ou inglês, tendo sido previamente submetidos a uma rigorosa avaliação (blind review) por uma comissão científica internacional.

Abstract
Recent technological advancements have increased computer crime, requiring public authorities to implement structured mitigation strategies. While initiatives exist to improve digital literacy on device security, they must also address the complexities of computer crime. Using Design Science Research, this study investigated the applicability of chatbots to raise awareness of computer crime in a public administration setting. A systematic literature review highlighted the issue's relevance and identified knowledge gaps. A scoping review gathered concepts, methodologies, technologies, architectures, and tools for developing and evaluating an effective chatbot. The design and development phase included a detailed proposal for a sophisticated chatbot architecture. During the demonstration and evaluation phases, the utility of the chatbot was tested in the domain of conversational flow efficiency and usability. The study's primary results and contributions are to assess the chatbot's effectiveness in raising awareness of computer crime on public websites. Future work should focus on implementing the chatbot in the actual context of public administration, proposing a network of specialized conversational assistants, and improving public service interoperability to enhance computer crime awareness.