Abstract
Information and communication technologies have contributed decisively to the evolution of the agriculture field, allowing the exchange of information between various platforms, the automation of processes, and the storage and processing of large volumes of data. This study proposes the development of an application for mobile devices that facilitates the process of managing and monitoring the production of an urban farming. The application can also be used by less experienced farmers by providing relevant information on the best products per season according to soil characteristics and climate. The results of the developed application demonstrated the application's potential to increase crops visibility, increase efficiency throughout the value chain, access to real-time business and financial data, turns possible to customize the application according to the users' profile, increase the efficiency of marketing processes, and contribute to reducing transport costs.

Abstract

Abstract
Companies of various sizes and structures have progressively adopted specialized CRM software that aims to capture customer data and prospects, streamline business processes and provide greater visibility for the business. The result of these initiatives has been very heterogeneous and strongly dependent of several factors, such as the experience, partnerships and qualification of the human resources that these companies possess. In this sense, it becomes pertinent to identify the critical success factors for the launching of a CRM strategy. The findings establish a six-dimensional model composed of sixty-five critical factors. These factors and their relationship between them are presented and discussed in this chapter.

Abstract
Having an online presence is essential for any company regardless of its size and type of business. Users are currently striving to interact with companies through the web, regardless of their access device. In this sense, responsive web design emerged as a very useful technique that allows the dynamic adaptation of the design regardless of the size and resolution of the access device. Despite the unequivocal advantages associated with this technique, there are also limitations which turn this approach not feasible or advisable for all projects. This study, through the realization of five case studies, seeks to identify the main limitations of responsive design and responsive design frameworks. Additionally, this study suggests further development models that may be more effective in the dynamic adaptation of the design and contents according to the features of the access device, such as the adoption of adaptive design, use of native apps, and hybrid models.

Abstract
This chapter looks to the accessibility good practices that should be adopted in the development of e-Government platforms. To this end, accessibility issues and implemented good practices in e-government services portals of the Top-4 countries in the overall e-Government Benchmark 2017 are comparatively analyzed. Despite the recognized work of those countries in the digitization of public services and the existence of relevant good practices, there are still relevant issues in accomplishment accessibility standards, particularly in the structuring of websites, the use of alternative text to images and videos, the adoption of alternatives to flash technology and the use of high contrast colors.

Abstract
Several companies in the information technology field are progressively adopting Agile methodologies. This change necessarily transforms the management paradigm and poses new challenges to the leadership process. In this sense, this study seeks to explore the challenges perceived by leaders and perceive the competencies they should have to manage projects and teams in an Agile environment. The study used a survey to obtain data from 387 professionals in the information technology sector. The findings reveal the most important skills include the ability to have people skills, team management competencies, provide feedback on employee performance, and have problem-solving skills. Additionally, this study reveals people's management dimension is key to increasing productivity in Agile environments, and furthermore, respondents' years of experience proved to be discriminating in perceiving the importance of these skills. The outcomes of this study are relevant for companies that are migrating to the agile paradigm and are facing challenges in managing the leadership of these projects.