Abstract
The research presented in this paper proposes a novel quantitative model for decomposing and assessing the Value for the Customer. The proposed approach builds on the different dimensions of the Value Network analysis proposed by Verna Allee having as background the concept of Value for the Customer proposed by Woodall. In this context, the Value for the Customer is modelled as a relationship established between the exchanged deliverables and a combination of tangible and intangible assets projected into their endogenous or exogenous dimensions. The Value Network Analysis of the deliverables exchange enables an in-depth understanding of this frontier and the implicit modelling of co-creation scenarios. The proposed Conceptual Model for Decomposing Value for the Customer combines several concepts: from the marketing area we have the concept of Value for the Customer; from the area of intellectual capital the concept of Value Network Analysis; from the collaborative networks area we have the perspective of the enterprise life cycle and the endogenous and exogenous perspectives; at last, the proposed model is supported by a mathematical formal description that stems from the area of Multi-Criteria Decision Making. The whole concept is illustrated in the context of a case study of an enterprise in the footwear industry (Pontechem). The merits of this approach seem evident from the contact with Pontechem as it provides a structured approach for the enterprises to assess the adequacy of their value proposition to the client/customer needs and how these relate to their endogenous and/or exogenous tangible or intangible assets. The proposed model, as a tool, may therefore be a useful instrument in supporting the commercialisation of new products and/or services.

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Product differentiation and the ability to compete in today’s demanding markets are biggest drivers of innovation. Innovation can be seen as new knowledge incorporated into products and services and in the process of new knowledge creation, organizations may not be autonomous. To overcome this issue, organizations opened their innovation processes aiming to acquire external knowledge by collaborating with several socio-economic agents (clients, partners, suppliers, universities, etc.). Several strategies and Web 2.0 based software tools were developed or adopted, aiming to include these agents in the initial stage of the innovation process. However, these tools may not be very effective in knowledge systematization – a mandatory requirement to facilitate knowledge transfer and internalization. This paper presents a method for the systematization of knowledge co-created in the process of new concepts development, in the context of user innovation. The method builds on extended conceptual maps collaboratively created and structured following the standard XTM.

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The Web is rapidly becoming the prime medium for human socialization. As it evolves towards an information-centric operation, it records everything and forgets nothing, assuming that every online resource disclosed by people (photos, posts, multimedia files, etc.) is permanently valid and is to be stored forever. However, throughout their lives, people tend to change, both in their habits as well as in their views and opinions. In many situations, as the years go by, information released loses relevance or people may decide they no longer want others to access information they have previously published. The work presented in this paper strives for a new information persistence paradigm, whereby the enforcement of "digital forgetting" is implemented over an information-centric model for the Internet. The defined solution enables the definitive elimination of digital objects, either on-demand or on a pre-scheduled basis, and, hence, their "forgetting." The solution, conceived within the framework of the European project CONVERGENCE, is based on the employment of metadata descriptions about resources, which unambiguously identify their rightful owners. This additional data is efficiently bound to the resource through the use of an extended version of the MPEG-21 Digital Item specification, and its prescriptions are enforced by CONVERGENCE's distributed provisions.

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