Abstract
Companies are putting more emphasis on the customer experience, associating services with their physical products with the help of emerging technologies. At the same time, several actors participating in research and innovation projects, such as universities, research institutes, and service providers, are involved in the value co-creation process. Thus, this study describes how digitalisation and servitisation in the context of participation in research and innovation projects contributed to innovation in industrial companies’ business model (BM). Qualitative exploratory research took place, collecting data through interviews with twelve key actors in industrial companies. The interviewees were professionals in management and R&D areas and founders from nine European countries who participated in six research and innovation European projects. The exchange of knowledge and experiences between the different actors of the innovation ecosystem influences this. From a practical point of view, research provides managers of industrial companies with the best practices and describes the main changes observed in the BM Canvas. This study also contributes to categorising companies in terms of their service maturity by associating factors other than servitisation, such as digitalisation and the actors of the research and innovation projects. © The Author(s), under exclusive license to Springer Nature Switzerland AG 2024.

Abstract

Abstract
Previous studies show that digital transition brings several benefits and challenges for companies. Among those challenges, particularly for Small and Medium-sized Enterprises (SMEs), the main one is increased capacitation, from technical roles to management. Considering this, the main objective of this study is to identify the training needs and the ecosystem support in the face of the digital transition for Portuguese manufacturing SMEs.Semi-structured interviews were conducted with industry experts and company professionals in the automotive and textile sectors. It was concluded that all workers, from technical roles to middle and top management, need more digital capabilities and would benefit from training programmes. The most desired areas for training are data science, virtualisation skills, quality assurance, technical training, and soft skills. The preferred format is physical (or hybrid at most) during working hours and with theoretical training before on-the-job learning. Both industrial companies and experts believe in the value of involving external entities in the training of employees, with the three most referred entities being technology and interface centres, universities, and business associations.

Abstract

Abstract
In the dynamic realm of nowadays manufacturing, integrating digital technologies has become paramount for enhancing operational efficiency and decision-making processes. This article presents a novel system architecture that integrates a Simulation-based Digital Twin (DT) with emerging trends in manufacturing to enhance decision-making, accompanied by a detailed technical approach encompassing protocols and technologies for each component. The DT leverages advanced simulation techniques to model, monitor, and optimize production processes in real time, facilitating both strategic and operational decision-making. Complementing the DT, trending technologies such as artificial intelligence, additive manufacturing, collaborative robots, autonomous vehicles, and connectivity advancements are strategically integrated to enhance operational efficiency and facilitate the adoption of the Manufacturing as a Service (MaaS) paradigm. A case study within a MaaS supplier context, deployed in an industrial laboratory with advanced robotic systems, demonstrates the practical application of optimizing dynamic job-shop configurations using Simulation-based DT, showcasing strategies to improve operational efficiency and resource utilization. The results of the industrial experiment were highly encouraging, underscoring the potential for extension to more intricate industrial systems, with particular emphasis on incorporating sustainability and remanufacturing principles.

Abstract
A new generation of manufacturing systems is emerging through the adoption of new policies to overcome future crises highlighted by constant social, environmental, and economic concerns. The rise of so-called smart manufacturing is noticeable. However, new risks to humankind are being introduced, and, more than ever, science and technology are required to guarantee the future sustainability and resilience of our manufacturing systems. This research presents a Digital Twin approach resorting to simulation models with embedded intelligence to transform efficient manufacturing systems and react to complex and unpredictable circumstances. The methodology covers production scheduling incorporating flexible robots, internal logistics supervision contemplating planning and control of mobile robots, and capacity management. The method demonstrates the potential of integrating Additive Manufacturing technologies to quickly react to production needs. The developed strategy was enforced and assessed in an industrial experiment, exhibiting its robustness and promising application. The attained results were very encouraging, highlighting its potential extension to more complex industrial systems.