Abstract
This paper describes an attempt to design an "Order Promise" system to support decision making in the so-called Virtual Enterprises. In this framework, planning and control activities are very complex, and have to take place both within the enterprise and across the whole supply network in order to achieve high levels of performance. This work is part of a broader project with a particular focus on the microelectronics industry which is a good example of Virtual Enterprise, and where a quick response to the customers needs and to unpredictable changes in production conditions is considered a major factor for success. Copyright (C) 1998 IFAC.

Abstract
This paper introduces a conceptual modelling approach for supporting the requirements analysis and specification of information systems according to technical and socio-organisational perspectives, particularly in manufacturing enterprises. The approach is based in the so-called Techno-Organisational Development Ontologies that act as a conceptual core for perspectives mediation. A case study based on semi-conductor virtual enterprises is presented illustrating the validity of the approach.

Abstract
This paper introduces the requirements for information systems supporting team work in manufacturing, under a Total Quality Management approach. The analysis and specification phases of a system in this category is described as well as the basic requirements for extending it beyond local shop-floors, towards networked enterprises.

Abstract
This paper describes a preliminary experience in trying to improve the communication and to reach language agreements in the context of a large R&D trans-national project, comprising partners with different academic and industrial cultures. This kind of projects has difficulties in that, besides cultural and language problems, the project teams undertake work largely by themselves, with reduced interaction with each other. The use of ontologies has a great potential in reducing those problems. Within this research work our goal is to extend the communication role of an ontology towards the mediation of the development actors ''world views''. In doing so, we intend to improve the engineering of an intrinsically complex software system, particularly in the requirements identification, system specification and system design phases, overcoming some of the referred difficulties. It is presented an extract of the Virtual Enterprise ontology currently under construction, focusing in some core definitions relevant for the purpose of developing a distributed planning and control software system. An example concerning the development of such a system is described in older to demonstrate the usefulness of the ontology based systems development.

Abstract

Abstract
The need of a functional integration in the manufacturing area (Production, Quality, Maintenance), outlooking for a new manufacturing agility, causes the emergence of concerns with reliability, maintenance and security of the manufacturing equipments at the shop-floor. Several models and methodologies, encompassing technical, human, social and organisational aspects such as Total Preventive Maintenance (TPM) or Continuous Improvement (Kaizen), are today available to help in implementing new paradigms in this area. In this paper, we briefly relate our experiences in the development of a maintenance management information system in a shoes manufacturing company, highlighting the socio-organisational context influence on this development. This project was part of the ESPRIT project Real-I-CIM, aimed at providing low cost shop floor advanced management tools, inside an open and distributed architecture.