Abstract
Complexity in manufacturing systems appears under a variety of aspects, namely product, processes and operations and systems. Considering that the manufacturing environment is rapidly and constantly changing, with higher levels of customization and complexity, there is higher demand for flexibility and adaptability from companies. In this context, it seems essential to explore new approaches that can support decision-makers to take better decisions concerning the action plans that they need to launch to achieve the expected strategic and operational performance and alignment goals. Companies should become able to analyse their performance drivers, understand their meaning and the feedback loops that affect them. Therefore, decision makers can look into the future, and act even before these causes affect the transformation systems efficiency and effectiveness. This paper presents an approach oriented to multi-performance measurement in complex manufacturing environments. With this approach it is expected to overcome the gap between the operational and strategic layers of a manufacturing system, in order to reduce time when measuring performance and reacting to unexpected behaviours, as well as reduce errors when taking decisions. Moreover, it is expected to decrease the time necessary to calculate an indicator or to introduce a new one into performance management process, reducing the operational costs.

Abstract
The modern digital era is characterized by a plethora of emerging technologies, methodologies and techniques that are employed in the manufacturing industries with intent to improve productivity, to optimize processes and to reduce operational costs. Yet, algorithms and methodological approaches for improvement of energy consumption and environmental impact are not integrated with the current operational and planning tools used by manufacturing companies. One possible reason for this is the difficulty in bridging the gap between the most advanced energy related ICT tools, developed within the scope of the industry 4.0 era, and the legacy systems that support most manufacturing operational and planning processes. Consequently, this paper proposes a conceptual architecture model for a digital energy management platform, which is comprised of an IIoT-based platform, strongly supported by energy digital twin for interoperability and integrated with AI-based energy data-driven services. This conceptual architecture model enables companies to analyse their energy consumption behaviour, which allows for the understanding of the synergies among the variables that affect the energy demand, and to integrate this energy intelligence with their legacy systems in order to achieve a more sustainable energy demand. © 2020 The Authors. Published by Elsevier Ltd. This is an open access article under the CC BY-NC-ND license (https://creativecommons.org/licenses/by-nc-nd/4.0/) Peer-review under responsibility of the scientific committee of the FAIM 2021.

Abstract
The rise of smart manufacturing environments, characterized by high quantity of data/information available, contributes to a growing interest and research towards the use of immersive technologies not only in factories but also across entire value chains. New immersive technologies and devices are being developed to improve cooperation within Collaborative Networks (CNs), especially in the human-machine hybrid networks context. The application of these technologies in such complex environments expands substantially the modes how information is delivered and used, which may exacerbate one of the oldest problems of cognitive ergonomics: information overload. Therefore, this work presents applications of immersive technologies in manufacturing into the perspective of "information work" and "immersive human-centered manufacturing systems". A framework is proposed to be developed in a FabLab to understand the worker needs and interactions. This FabLab aims to demonstrate the potential/real application of immersive technologies, towards the enhancement of the human worker cognitive capabilities.

Abstract
To cope with today market challenges and guarantee adequate competitive performances, companies have been decreasing their products life cycles, as well as increasing the number of product varieties and respective services available on their portfolio. Consequently, it has been observed an increasing in complexity in all domains, from product and process development, factory and production planning to factory operation and management. This reality implies that organizations should be able to compile and analyze, in a more agile way, the immense quantity of data generated, as well as apply the suitable tools that, based on this knowledge, will supports stakeholders to take decision envisioning future performance scenarios. Aiming to pursuing this vision was developed a proactive performance management framework, composed by a performance thinking methodology and a performance estimation engine. While the methodology developed is an extension of the Systems Dynamics approach for complex systems' performance management, on the other hand, the performance estimation engine is an innovative IT solution responsible by capturing lagging indicators, as well as estimate future performance behaviors. As main outcome of this research work, it was demonstrated that following a systematic and formal approach, it is possible to identify the feedback loops and respective endogenous and exogenous variables responsible by hindering the systems behavior, in terms of a specific KPI. Moreover, based on this enhanced understanding about manufacturing systems behavior, it was proved to be possible to estimate with high levels of confidence not only the present but also future performance behavior. From the combination of both qualitative and quantitative approaches, it was explored an enhanced learning machine algorithm capable to specify the curve of behavior, characteristic from a specific manufacturing system, and thus estimate future behaviors based on a set of leading indicators. In order to achieve these objectives, both Neural Networks and Unscented Kalman Filter for nonlinear estimation were applied. Important results and conclusions were extracted from an application case performed within a real automotive plant, which demonstrated the feasibility of this research towards a more proactive management approach.

Abstract
Small and medium-sized enterprises (SMEs) in Europe risk their competitiveness if they fail to embrace digitalization. Indeed, SMEs are aware of the need to digitalize-more than one in two SMEs are concerned that they may lose competitiveness if they do not adopt new digital technologies. However, a key obstacle is related with decision-makers' lack of awareness concerning digital technologies potential and implications. Some decision-makers renounce digital transition simply because they do not understand how it can be incorporated into the business. Take into account this common reality, especially among SMEs, this research project intends to identify the skills and subjects that need to be addressed and suggests the educational methodology and implementation strategy capable of maximizing its success. Therefore, and supported by a focused group research methodology, an innovative training program, oriented to decision-makers, was designed and implemented. The program was conceived based on a self-directed learning methodology, combining both asynchronous lecture/expositive and active training methodologies, strongly based on state-of-the-art knowledge and supported by reference cases and real applications. It is intended that the trainees/participants become familiar with a comprehensive set of concepts, principles, methodologies, and tools, capable of significantly enhancing decision-making capability at both strategic and tactical level. The proposed programme with a multidisciplinary scope explores different thematic chapters (self-contained) as well as cross-cutting thematic disciplines, oriented to the Industry 4.0 and digital transformation paradigm. Topics related with Digital Maturity Assessment, Smart Factories and Flexible Production Systems, Big Data, and Artificial Intelligence for Smarter Decision-Making in Industry and Smart Materials and Products, as well as new production processes for new business models. Each thematic chapter in turn is structured around a variable set of elementary modules and includes examples and case studies to illustrate the selected topics. A teaching-learning methodology centered on an online platform is proposed, having as a central element, a collection of videos complemented by a set of handouts that organize the set of key messages and take-ways associated with each module. In this paper, we present the design and practice of this training course specifically oriented to decision-makers in SME.

Abstract
Small and medium-sized enterprises (SMEs) in Europe are conscious that their competitive position depends on their success to embrace digitalisation challenges. However, some decision-makers in companies discard digital transformation because they do not understand how it can be incorporated into their businesses. Therefore, academia, research centres, and technological clusters are responsible for building the infrastructures and providing the support and the training that will progressively change this mindset. This paper aims to report an experience on designing a training program to train the trainers under the digital transformation topic. To define strategies to understand better the companies (and professionals) needs and motivations and the requisites to deliver the training course, the focus group methodology was applied. In this paper, we present a training program methodology and structure that intend to respond to industrial requests and, in this way to accelerate the digital transformation of companies, especially SMEs.