Abstract
Social networks as Facebook and Twitter gained a remarkable attention in the last decade. A huge amount of data is emerging and posted everyday by users that are becoming more interested in and relying on social network for information, news and opinions. Real time posting came to rise and turned easier to report news and events. However, due to its dimensions, in this work we focus on building a system architecture capable of detecting journalistic relevance of posts automatically on this 'haystack' full of data. More specifically, users will have the change to interact with a 'friendly user interface' which will provide several tools to analyze data. © 2017.

Abstract
Purpose - The purpose of this paper is to examine the influence of structural empowerment, psychological empowerment and intrinsic motivation on perceived customer satisfaction in contact centers. Design/methodology/approach - A questionnaire was conducted among 703 employees of a contact center. Data analysis was based on structural equation modeling. Findings - Structural empowerment results in higher levels of perceived customer satisfaction through psychological empowerment and intrinsic motivation. Furthermore, structural empowerment effect on psychological empowerment is mediated by intrinsic motivation. Practical implications - Previous predictions regarding counterproductive impact of empowerment in a low-service heterogeneity sector, such as contact center are challenged and a transformative message is disclosed in what concerns human resource management (HRM) in contact centers. Originality/value - The research provides valuable insights for both scholars and practitioners regarding the process through which employees' psychological empowerment and intrinsic motivation improves customer satisfaction in the context of contact centers.

Abstract
Motivate students is one of the biggest challenges that teachers have to face, in general and in particular in programming courses. In this article two techniques, aimed at supporting the teaching of programming, are discussed: program animation, and automatic evaluation of programs. Based on the combination of these techniques and their currently available tools, we will describe two possible approaches to increase motivation and improve the success. The conclusions of a first experiment conducted in the classroom will be presented. PEP, a Web-based tool that implements one of the approaches proposed, will be introduced.

Abstract

Abstract
In many economic situations, individuals with different bargaining power must agree on how to divide a given resource. For instance, in the dictator game the proposer has all the bargaining power. In spite of it, the majority of controlled experiments show that she shares an important amount of the resource with the receiver. In the present paper I consider how behavioural and psychological internal conflicting aspects, such as self-interest and equity concerns, determine the split of the resource. The individual allocation proposals are aggregated in terms of altruism and value for the resource under dispute to obtain a single allocation. The resulting allocation rule is generalized to the n-individuals case through efficiency and consistency. Finally, I show that it satisfies a set of desirable properties. The obtained results are of practical interest for a number of situations, such as river sharing problems, sequential allocation and rationing problems. © 2017 Elsevier B.V.

Abstract
In this paper, we consider a sequential allocation problem with n individuals. The first individual can consume any amount of a resource, leaving the remainder for the second individual, and so on. Motivated by the limitations associated with the cooperative or non-cooperative solutions, we propose a new approach from basic definitions of representativeness and equal treatment. The result is a unique asymptotic allocation rule for any number of individuals. We show that it satisfies a set of desirable properties. © 2016, Springer Science+Business Media Dordrecht.