João Falcão Cunha

Abstract
In celebration of the 10th anniversary of the International Conference on Exploring Service Science (IESS), this paper takes a historical look at the papers that have been published in the IESS proceedings. The analysis is focused on the development and evolution of the IESS community and of the main research topics covered by the published papers over time. The IESS community is portrayed in terms of authors, their affiliations and co-authoring network, while the topics are analyzed according to the papers’ keywords. Moreover, this paper analyzes the impact of the papers published in this decade, in terms of citations. These results are then discussed in light of the observed trends and of the evolution of the service science field, to guide the future development of the IESS conference and of research on service science. © Springer Nature Switzerland AG 2020.

Abstract
The proliferation of new technologies is revolutionizing the public transport sector, allowing Operators to replace complex and expensive infrastructures by travellers' mobile devices and online management channels and platforms. This paper aims to present the Seamless Mobility platform, a disruptive solution based on these new channels, which main goal is to facilitate and promote public transport usage for travellers, as well as reducing operational costs for public transport companies. The Seamless Mobility platform integrates three main components: (i) mobile payments, (ii) route planner, and (iii) social network. The payment component is based on the pay-as-you-go concept with check-in and check-out requiring the reading of the corresponding QR Code station. The route planner combines information from published schedules with real-time information to identify the nearest stops, the next departures, or the best route for a scheduled trip. The social network component allows real time sharing among travellers of public transport information, related to several aspects of the service (e.g. noise, skilfulness of drivers). To test the concept, a mobile application, called OneRide, was developed. This application was tested by users in real environment, in the city of Porto, Portugal. The results show that users considered the system extremely useful, since it is more convenient than traditional systems. It was also clear that users valued the integration of additional and complementary services with mobile payments, such as information about their journey, maps and schedules. Regarding the social component some users found it difficult to understand the concept, but once they understood they considered it very useful. The use of the QR Codes to perform the payment has shown to be one of the main challenges to be addressed, since lighting conditions, position and distance to the QR Code influences the reading process. (C) 2017 The Authors. Published by Elsevier B.V.

Abstract

Abstract

Abstract
Contemporary urban transportation networks are facing challenges to address the growing needs of mobility, all the while improving their economic gains and environmental sustainability. Several studies demonstrate that competitive alternatives to individual private transport are able to address these challenges, such as public transportation services. Thus, the need for optimising their operational efficiency and offer user-centric service delivery arises, with a range of challenges related to the inherent complexity of urban transportation networks as well as the range of dynamic elements involved in such systems. An innovative approach to this problem leverages personal mobile devices in combination with collaborative exchange of information. In this study a system was developed to combine information provided by travellers with data from public transport operators. The result is a rich model of the transportation network that enables the distribution of information in a personalized way and in real-time: the Seamless Mobility solution. Large-scale and expensive infrastructures, such as existing ticketing systems, constitute a threat to such flexibility and traveller access to services. As a result, a distributed architecture was targeted with the goal of integrating personal mobile devices in the infrastructure, with benefits for travellers and transport operators. The proposed solution integrates a broad scope of challenges, including application of secure mobile payments methods, data aggregation from different components and distribution based on relevance techniques. With the implementation of this solution we expect to positively impact the way travellers and transport operators interact, and contribute towards mobility services that are more agile and adequate, taking into account that mobility patterns vary from person to person, seasonally, and even throughout a day. (C) 2016 The Authors. Published by Elsevier B.V.