I am a researcher in the Center for Industrial Engineering and Management from INESC TEC, and I am pursuing a Ph.D. in Engineering and Industrial Management at FEUP (Faculty of Engineering of the University of Porto). I hold a double M.Sc. in Business Administration from Insper (Sao Paulo) and Nova School of Business and Economics (Lisbon). I have obtained the Graduate Certificate in Logistics and Supply Chain Management (GCLOG) from the MIT SCALE Network (USA). I have five years of professional experience in logistics and commercial roles. For the past four years, I've been performing research on last-mile delivery focus on retailing operations for emerging markets with a particular interest in urban slums. I am currently using the Favelas case and collaborating in Brazil with a large multinational manufacturer, a multichannel apparel retailer, and local grocery stores and community leaders located in the biggest favelas in my Ph.D. research project. The goal is to potentiate an improvement in the consumer welfare of Bottom-of-Pyramid markets by overcoming the unconventional logistic conditions to reach end consumers in underserved and impoverished areas. I am particularly interested in helping the small and independent retailers (nanostores) present in large numbers in disadvantaged environments of the developing world. By doing so, I intend to develop new policies to facilitate last-mile deliveries of food and non-food items to low-income communities.