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Research Opportunity
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Research Opportunity

IT technician - first line support


Work description

Serve as a first line of support, provide technical support and assistance to end users in the service's areas of responsibility.

Academic Qualifications

Professional computer science course - level 4

Minimum profile required

- 9 months of experience in first line technical support, local and remote, for institution/company with more than 100 employees.- Knowledge of micro-computers, namely hardware, main operating systems, applications, communications and printing systems from the point of view of terminals.- Ability to diagnose and solve complex problems, with limited information from users. Identification of hardware problems and management of communication with suppliers and manufacturers for repairs.- Capacity for optimized installation and configuration of computers, operating systems and applications, taking into account the needs of users, the application services available at INESC TEC, and good security practices.- Capacity to train users, to propose solutions to increase productivity (eg applications that allow automating tasks) and to create manuals (howtos).

Preference factors

- Proactive, dynamic and problem-solving oriented profile. - Proactive, dynamic and problem-solving oriented profile. - Good ability to organize and manage the priorities of several issues at the same time. - Good communication, adaptation, and critical thinking skills. - Experience and ease of remote articulation with teams, through virtual tools for collaboration and information sharing. - Experience in supporting the academic/research area.

Application Period

Since 15 Jun 2022 to 28 Jun 2022


Scientific Advisor

Jaime Dias