Abstract
Password sharing is a common security problem. Some application domains are more exposed than others and, by dealing with very sensitive information, the healthcare domain is definitely not exempt from this problem. This chapter presents a case study of a cross section of how healthcare professionals actually deal with password authentication in typical real world scenarios. It then compares the professionals' actual practice with what they feel about password sharing and what are the most frequent problems associated with it. Further, this chapter discusses and suggests how to solve or minimize some of these problems using both technological and social cultural mechanisms. © 2011, IGI Global.

Abstract
The construction industry has been the sector that reports a higher incidence of fatal accidents all over the world. Several studies have been conducted in order to address the causes of higher rates of accidents in this sector. However, the contribution of manual material handling tasks for the occurrence of falls, in the construction industry, has been neglected. This paper presents a case study through laboratory simulation of manual material handling tasks during obstacle clearance in order to address the contribution of these tasks in accident occurrence. The results showed differences in the pattern of obstacle clearance.

Abstract
Customer satisfaction (CS) and retention are key issues for organisations in today's competitive market place, making its proper evaluation a main concern for companies. Recently, the European Customer Satisfaction Index (ECSI) has been assumed as a reliable and independent frame-of-reference way of assessing CS. This article describes one framework based on ECSI, which attempts to evaluate the factors that contribute to CS for the Portuguese moulds industry. In order to pursue this goal, an ECSI model, specific for the injection mould industry, was designed and tested. Owing to the characteristics of the gathered data, partial least squares was used to estimate model parameters. The estimated model, which shows validity and reliability, demonstrates an excellent capacity for explaining CS (80.4%), as well as loyalty (58.2%). We also propose an approach to link the ECSI model parameters to the generation and evaluation of design solutions for moulds. This linkage allows us to identify the critical factors for achieving high levels of molds' design quality, through analytical hierarchical process (AHP) ranking, and to determine the impact of mould's design solutions over CS and retention.

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Abstract

Abstract
Aerospace systems software is developed taking into account some precautions to avoid dangerous situations. Usually the controllers of these systems are critical embedded real-time controllers and the respective software programs are developed in the C programming language. This paper is developed on the context of developing embedded critical real-time systems software, for aerospace systems applications, based on formalisms commonly used in the industrial automation field. More precisely, the approach proposed, in this paper, consists in translating a SFC specification to C programming language code considering also the behaviour of the controller device, where the specification will be implemented. An illustrative case study is presented in the end of the paper in order to facilitate the understanding of the proposed approach.