Abstract
Enhancing the performance of education systems and reinforcing the international attractiveness of Europe's higher education is one of the flagship initiatives of the Euro 2020 strategy. Multinational Undergraduate Team Work (MUTW) is a capstone project course unit focused on improving the employability of students, which is one of the main priorities of the European Higher Education Area for the decade of 2010 to 2020. The purpose of the MUTW project is to create an environment which encourages the development of students' soft skills, such as teamwork and communication, in an international setting by means of an innovative instruction paradigm to improve such skills without expensive and extensive curricular changes. This book is drawn from the experiences of the first phase of the MUTW project during the last two years (September 2009 till October 2011). It consists of 10 chapters, covering areas such as motivation, state-of-the-art approaches, communication and negotiation, report writing and oral presentation, open source software, team communication, pilot experience and outcomes and challenges.Providing a comprehensive view of the MUTW paradigm and its surroundings, this book will be of great value to any institution wishing to set up a similar course unit, as well as being of interest to all those involved in multinational collaboration within the education field.

Abstract
In an organizational sphere of great dynamism and mutability, the effectiveness of group work in companies and institutions is assumed as one of the most important success factors to achieve their objectives. The computer has acquired a strategic task in the support of cooperative work processes, raising a fruitful symbiosis between humans and machines with different functions but strongly interconnected. This article examines the holistic nature of Computer Supported Cooperative Work, an interdisciplinary scientific field that has caused many transformations at the social and technological levels, showing a polymorphic, multidimensional character. In this context, it becomes urgent to articulate the myriad of concepts and technological trends that make up the field on a clear attempt to conglomerate a composite of visions of its nuclear evolutionary origins. © 2011 AISTI.

Abstract
Although roles have been around for a long time they have not yet reached mainstream programming languages. The variety of existing role models may be a limiting factor. We believe that for roles to be widely accepted they must enhance code reuse. An outcome would be a library of roles. We present and discuss what we feel are the characteristics that a role model must have to enable reusable and playerindependent roles. In this paper we present our role model and JavaStage, a role language that extends Java, with examples of reusable roles. Finally, we present our steps towards the building of a role library, by presenting the roles developed from the analysis of the GoF Design Patterns. The results obtained, we developed roles for 10 of the 23 GoF patterns, are promising. © Copyright 2011 Carnegie Mellon University.

Abstract
Customers are known as a brilliant source of knowledge for the companies, because they gain knowledge and expertise while selecting and using products or services. Customer knowledge management is a new stage of relationship management between organizations and the customers. Most of the models in the literature are focused on human resources to set up a framework to exchange knowledge with the customers. In this paper, the applicability of agent-based systems to the customer knowledge management was investigated. As a feasibility study, characteristics of the agents and their role in knowledge management systems were reviewed in advance. Then, the requirements of customer knowledge management systems were described. Finally, using an introductory model, the applicability of the intelligent agents in customer knowledge management systems were shown and discussed.

Abstract
Location-Based Services(LBS) are information services which are available through mobile devices inside a mobile network and can take advantage of the location of the mobile device. With the majority of the world population living in urban areas and using complex transportation systems, they can be used to assist people to use the public transportation systems more effectively and efficiently. This research aims to contribute to the improvement of LBS through the use of a new kind of a schematic map, called spider map that brings together geographic information in particular in its central location, or hub, with a schematic information of the overall transport network originating in the hub, including for instance relevant stops and their locations. These maps present an innovative layout that includes context information relevant for the users. They can be used to increase LBS user satisfaction and therefore increase the intention to use Public Transportation Services.

Abstract
Soft skills are getting more and more valuable contributing to improve the employability of students. In the modern economy the need to work with people from different countries and cultures arises very frequently. In this scenario, team work and communication skills in an international environment become highly valuable assets. Nevertheless, despite their value, these skills are usually not trained in undergraduate degrees. MUTW courses fill in this gap without demanding for costly curricula changes. In this chapter we analyze the results from the first MUTW pilot edition. This edition of MUTW involved 21 final-year undergraduate students from 11 higher education institutions belonging to nine European countries. Students were organized in two teams, one with 9 and the other with 12 students, to develop their capstone project. The main outcomes confirm our hypothesis that MUTW improves team work and communication skills in an international setting. The main benefits of MUTW-like projects for the main stakeholders are discussed along with the challenges one is expected to face during such a course unit.