Abstract
This study examines the potential applications of large language models (LLMs) and intelligent agents in educational environments, with a particular focus on their role in enhancing the quality of teaching and learning processes. It provides a comprehensive overview of LLMs, emphasizing their capabilities in natural language analysis and generation. Furthermore, the study examines the potential for collaboration between LLMs and intelligent agents. While LLMs offer a foundation for AI capabilities, intelligent agents utilize these technologies to perform autonomous and context-aware actions within educational systems. A comparative analysis of various intelligent agent platforms, including Autogen, Langra, Crew AI, LM Studio, and Olama, constitutes a central component of this research. This study addresses the criteria that informed the selection of Crew AI for a case study, with a particular focus on its adaptability, ease of integration, and task execution capabilities in comparison to the other platforms. The research includes an analysis of the platform's performance in a controlled educational environment, highlighting the advantages of Crew AI in system functionality. These results demonstrate the necessity for a strategic and well-structured approach to integrating LLMs and intelligent agents, as their successful implementation can foster new competencies, enhance stakeholder engagement, and offer innovative teaching and learning experiences.

Abstract
Higher Education Institutions (HEIs) face increasing pressure to transform fragmented information environments into cohesive, data-driven ecosystems that support strategic and operational decision-making. This study proposes a comprehensive framework for implementing Business Intelligence (BI) in HEIs, evolving from a validated roadmap to an integrated ecosystem perspective. Grounded in the Design Science Research methodology, the work combines a systematic literature review, the design of a flexible BI architecture, and an in-depth case study at the University of Tr & aacute;s-os-Montes and Alto Douro (UTAD). The framework addresses critical factors such as strategic alignment, data governance, and system interoperability, and demonstrates how dashboards and analytics can enhance institutional intelligence and evidence-based management. Results from the UTAD case confirm the framework's capacity to overcome technical and organisational barriers, enabling the transition from isolated systems to intelligent, interconnected data infrastructures. This research contributes to the literature by bridging theoretical guidelines and practical implementation, providing a scalable reference model to guide BI-driven digital transformation in higher education. It also demonstrates the tangible institutional value of integrated BI ecosystems in supporting more informed, timely, and efficient decision-making.

Abstract
Nowadays, Higher Education Institutions (HEIs) are faced with the crucial challenge of establishing and supervising strategies and policies that are essential for decisions in various areas and at various levels. Within this context, the importance of Business Intelligence (BI) has increased significantly, emerging as an essential tool for analysing and managing data. This BI capability enables HEIs to make more informed choices in line with their global strategies. This research focuses on developing a roadmap for the effective implementation of BI systems in HEIs. Using a Design Science Research (DSR) methodology, this work proposes a structured and adaptable roadmap that covers the key factors from the design to the implementation of BI systems in HEIs. This roadmap includes not only a reference architecture for BI systems but also a set of dashboards. The roadmap was validated through a case study at the University of Tras-os-Montes e Alto Douro (UTAD), involving exploratory analysis and feedback from experts. This study stands out for its practical and theoretical approach, offering a strategic and practical guide for the adoption of BI systems in HEIs, thus responding to a need identified in the academic literature.

Abstract
The trends of the 21st century are challenging the traditional production process due to the reduction in the life cycle of products and the demand for more complex products in greater quantities. Industry 4.0 (I4.0) was introduced in 2011 and it is recognized as the fourth industrial revolution, with the aim of improving manufacturing processes and increasing the competitiveness of industry. I4.0 uses technological concepts such as Cyber-Physical Systems, Internet of Things and Cloud Computing to create services, reduce costs and increase productivity. In addition, concepts such as Smart Factories are emerging, which use context awareness to assist people and optimize tasks based on data from the physical and virtual world. This article explores and applies the capabilities of context-aware applications in industry, with a focus on production lines. In specific, this paper proposes a context-aware application based on a microservices approach, intended for integration into a context-aware information system, with specific application in the area of manufacturing. The manuscript presents a detailed architecture for structuring the application, explaining components, functions and contributions. The discussion covers development technologies, integration and communication between the application and other services, as well as experimental findings, which demonstrate the applicability and advantages of the proposed solution.

Abstract
Higher education institutions (HEIs) make decisions in several domains, namely strategic and internal management, without using systematized data that support these decisions, which may jeopardize the success of their actions or even their efficiency. Thus, HEIs must define and monitor strategies and policies essential for decision making in their various areas and levels, in which business intelligence (BI) plays a leading role. This study presents a systematic literature review (SLR) aimed at identifying and analyzing primary studies that propose a roadmap for the implementation of a BI system in HEIs. The objectives of the SLR are to identify and characterize (i) the strategic objectives that underlie decision making, activities, processes, and information in HEIs; (ii) the BI systems used in HEIs; (iii) the methods and techniques applied in the design of a BI architecture in HEIs. The results showed that there is space for developing research in this area since it was possible to identify several studies on the use of BI in HEIs, although a roadmap for its implementation was not identified, making it necessary to define a roadmap for the implementation of BI systems that can serve as a reference for HEIs.