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Publicações

2026

Optimizing online grocery service: From customer understanding to multichannel profitability

Autores
Fernandes, D; Neves Moreira, F; Amorim, PS; Fransoo, C;

Publicação
European Journal of Operational Research

Abstract
We study the optimal online service for grocery retailers operating both physical and online stores. The challenge lies in optimizing the size of the online assortment and the delivery fees to maximize profitability across channels, while considering customer, operational, and market dynamics. Using transaction data from a major grocery retailer, we employ an alternative-specific conditional logit model to investigate how delivery fees, assortment size, network characteristics, and customer needs influence store choice and spending across physical and online channels. We develop a profitability model that incorporates online service variables, customer behavior, and operational costs, enabling us to explore optimal strategies under various conditions. By identifying favorable conditions for the online store and analyzing optimal service variables, we provide actionable insights for retailers. Our findings challenge common practices in omnichannel retail. We show that delivery fees should not merely cover costs but can be strategically set higher, particularly for retailers with strong offline presence. Additionally, while reducing fulfillment costs improves profitability, its impact is smaller than expected. Multichannel retailers can offset these costs by passing them on to customers, with minimal overall demand loss, as some customers opt to shop in physical stores rather than abandoning the retailer entirely. Lastly, maximizing the online assortment may not always be optimal, particularly if the operational inefficiencies and costs outweigh the value customers place on variety. Our methodological framework provides retailers the opportunity to align their online services with customer preferences and operational constraints and to leverage customer data in shaping their omnichannel strategies. © 2026 The Author(s)

2026

Data Governance Meets Generative Artificial Intelligence: Towards A Unified Organizational Framework

Autores
Bernardo,, BMV; Mamede,, HS; Barroso,, JMP; Naranjo Zolotov,, M; , VMP;

Publicação
Emerging Science Journal

Abstract
As technology continues to evolve, organizations face growing and complex challenges and opportunities that affect their ability to govern, manage and harness data as a key source of competitive advantage. Equally, data are considered a powerful and unique source of success for organizations, which in turn, can impact their decision-making capabilities and play a critical role in their success. Hence, this article aims to provide a detailed identification, analysis and discussion over the current data governance context and its existing frameworks, highlighting their commonalities, differences and gaps, including ones related to data governance relationship with Generative Artificial Intelligence (GenAI). This article conducts an extensive methodological and in-depth analysis over a set of sixteen data governance frameworks based on different key data governance attributes, denoting that although there are numerous frameworks, they hold weaknesses, limitations and challenges which prevent them from being capable of incorporating and governing the use and management of AI, particularly the demands originating from GenAI. Our findings provide and propose a new and enhanced data governance framework which integrates the best features and ideas from the existing ones and initiatives derived from the advancements and particularities of AI and GenAI models, systems, and overall usage. © 2026 by the authors.

2026

Immersion for AI: Immersive Learning with Artificial Intelligence

Autores
Morgado, L;

Publicação
IMMERSIVE LEARNING RESEARCH NETWORK, ILRN 2025

Abstract
This work reflects upon what Immersion can mean from the perspective of an Artificial Intelligence (AI). Applying the lens of immersive learning theory, it seeks to understand whether this new perspective supports ways for AI participation in cognitive ecologies. By treating AI as a participant rather than a tool, it explores what other participants (humans and other AIs) need to consider in environments where AI can meaningfully engage and contribute to the cognitive ecology, and what the implications are for designing such learning environments. Drawing from the three conceptual dimensions of immersion-System, Narrative, and Agency-this work reinterprets AIs in immersive learning contexts. It outlines practical implications for designing learning environments where AIs are surrounded by external digital services, can interpret a narrative of origins, changes, and structural developments in data, and dynamically respond, making operational and tactical decisions that shape human-AI collaboration. Finally, this work suggests how these insights might influence the future of AI training, proposing that immersive learning theory can inform the development of AIs capable of evolving beyond static models. This paper paves the way for understanding AI as an immersive learner and participant in evolving human-AI cognitive ecosystems.

2026

Interprofessional Collaboration in Healthcare with escape room: a scoping review

Autores
Cunha, A; Campos, MJ; Ferreira, MC; Fernandes, CS;

Publicação
JOURNAL OF INTERPROFESSIONAL CARE

Abstract
Interprofessional collaboration is an essential competency for healthcare professionals, and escape rooms have emerged as an innovative strategy to enhance teamwork and communication. The purpose of this scoping review was to identify and summarize how escape rooms are used in the teaching and enhancement of interprofessional collaboration skills. We conducted a scoping review following the Preferred Reporting Items for Systematic Reviews and Meta-Analyses for Scoping Review (PRISMA-ScR) guidelines. A search of five databases, Scopus (R), Web of Science (R), CINAHL Complete (R), MEDLINE (R) and PsychINFO (R) was conducted for all articles until 1 January 2024. The review included 15 studies, mostly from the USA, involving a total of 2,434 participants across various healthcare professions. Key findings indicated significant improvements in group cohesion, communication, understanding of team roles, and interprofessional skills. Escape rooms can be an effective pedagogical tool in enhancing interprofessional competencies among healthcare students and professionals. Further research is needed to explore the sustainability of skills gained over time through escape rooms and to refine assessment methods.

2026

Hybrid Human-AI Collaborative Networks

Autores
Camarinha-Matos, LM; Ortiz, A; Boucher, X; Lucas Soares, A;

Publicação
IFIP Advances in Information and Communication Technology

Abstract

2026

Data Spaces as Enablers of Digital Twin Ecosystems: Challenges and Requirements

Autores
Chaves, AC; Alonso, AN; Soares, AL;

Publicação
ADVANCES IN PRODUCTION MANAGEMENT SYSTEMS. CYBER-PHYSICAL-HUMAN PRODUCTION SYSTEMS: HUMAN-AI COLLABORATION AND BEYOND, APMS 2025, PT V

Abstract
The increasing adoption of the Digital Twin concept and technology for managing complex physical assets has led to the emergence of Digital Twin Ecosystems, where interconnected digital twins generate additional value. However, ensuring seamless data sharing and interoperability among diverse systems presents significant challenges. Although research on digital twin architectures has advanced, gaps remain in addressing data governance, security, and stakeholders' trust. This study performs a comprehensive literature review to investigate architectural solutions to overcome challenges in digital twin ecosystems. The findings identify key requirements such as interoperability, governance, and data management, emphasizing the role of Data Spaces as enablers of secure data sharing. By structuring the requirements for digital twin ecosystem architectures, this paper identifies gaps suggesting future research on scalable and sustainable digital twin ecosystem implementations. These insights are expected to contribute to the development of frameworks that integrate technical advances with organizational and regulatory considerations, ultimately fostering the adoption of digital twin ecosystems across industries.

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