Abstract
Purpose - The purpose of this paper is to examine the influence of structural empowerment, psychological empowerment and intrinsic motivation on perceived customer satisfaction in contact centers. Design/methodology/approach - A questionnaire was conducted among 703 employees of a contact center. Data analysis was based on structural equation modeling. Findings - Structural empowerment results in higher levels of perceived customer satisfaction through psychological empowerment and intrinsic motivation. Furthermore, structural empowerment effect on psychological empowerment is mediated by intrinsic motivation. Practical implications - Previous predictions regarding counterproductive impact of empowerment in a low-service heterogeneity sector, such as contact center are challenged and a transformative message is disclosed in what concerns human resource management (HRM) in contact centers. Originality/value - The research provides valuable insights for both scholars and practitioners regarding the process through which employees' psychological empowerment and intrinsic motivation improves customer satisfaction in the context of contact centers.

Abstract
Accounting for the increasing uncertainties related to forecast of renewables is becoming an essential requirement while assessing the security of future power system scenarios. The FP7 EU project iTesla tackles these needs and reaches several major objectives, including the development of a security platform architecture. In particular, the platform implements a complex stochastic dependence model to simulate a reasonable cloud of plausible "future" states - due to renewable forecast - around the expected state, and evaluates the security on relevant states sampling the cloud of uncertainty. The paper focuses on the proposed model of the uncertainty and its exploitation in power system security assessment process.

Abstract
Usually, Aspect-Oriented Programming (AOP) languages are an extension of a specific target language (e.g., AspectJ for Java and AspectC++ for C++). This coupling can impose drawbacks such as arbitrary limitations to the aspect language. LARA is a DSL for source-to-source transformations inspired by AOP concepts, and has been designed to be independent of the target language. In this paper we propose techniques to overcome some of the challenges presented by a language-independent approach to source code transformations, and present and discuss possible solutions and their impact. Additionally, we present some of the benefits and opportunities of this approach. We present an evaluation of our approach, show that we can significantly reduce the effort to develop weavers for new target languages and that the proposed techniques contribute to more concise LARA aspects and safer semantics.

Abstract
The present work shows some results obtained by the Time-Domain Electromagnetic Method (TDEM) to help characterize the geology and Penacova- Régua-Verin fault structure in the Vila Pouca de Aguiar sector. The Fault is an important tardi-variscan structure with NNE-SSW direction, more than 500 km long, extending from the North of Spain until near Nazaré. The application of the TDEM method aimed to acquire data towards obtaining profiles of subsurface electrical resistivity in the zone affected by the fault and adjacent terrain. Electrical resistivity profiles, resulting from the combination of individual soundings, were performed in the SW quadrant of 6D-Vila Pouca de Aguiar of Carta Geológica de Portugal sheet, at a scale of 1/50 000, along Penacova-Régua-Verin Fault and perpendicularly, with WNW-ESE orientation, in the western sector of the fault. Some confirmation and preliminary models were accomplished using the results obtained by other authors, allowing to verify the validity of the obtained inverted data. The method responded in accordance with the conceptual model but allowed the additional distinction between alteration zones and apparently identical lithologies. Overall, three main blocks were identified, the most superficial shows high resistivities and low thickness. The second block has lower resistivity values due to the influence of the water level at this depth. In the third block, more oscillatory characteristics were identified throughout the various surveys. Although, in general, its high thickness and high values of electrical resistivity were highlighted. However, one of the obstacles in the implementation of the method was the presence of wind farms in Northern Portugal, bridges, metal fences, as well as power lines and high voltage pylons that produce electromagnetic noise and thus interfere with the readings obtained.

Abstract
Technological evolution has led to a significant transformation in tourism organizations, particularly in those who focus their activities on particular themes or segments, such as wine tourism. This can be transposed to Portuguese wine tourism organizations because the majority lack the necessary information and communication technologies (and inherent technologies) to become globally competitive. As highlighted in the literature, for a tourism experience to become memorable it must be emotional and immersive in such a way that the tourist becomes fully involved with the existing surroundings. This leads to the notion of using virtual reality experiences as triggers for the development of wine tourism. Considering the relevance of Portugal's Douro Valley to the country's wine tourism segment, a theoretical model that supports the implementation of multisensory (hence more immersive) virtual wine tourism experiences is developed. While considering the international success of Port wine tourism, this paper also presents a conceptualization of a multisensory virtual Port wine experience that includes a conceptual perspective and a technological solution proposal.

Abstract