Abstract
This article addresses the zone of tolerance (ZOT) as a diagnosis tool for managing the quality of information systems' (IS) service delivered to internal customers. It aims to contribute to a better understanding of internal customers' ZOT by considering the frequency of use and skills in IS as explanatory factors. A survey was administered to the internal users of one company's IS department. 276 valid questionnaires were obtained, representing a response rate of 70%. The results show that internal customers have narrow zone of tolerance, which differ according to the users' IS skills and how frequently they use the IS support service; occasional users and skilled users are the least susceptible to heterogeneity in the service delivery. This approach enables IS management to focus on users' expectations, making service delivery more efficient by allocating the resources where they are most needed. Copyright © 2017 Inderscience Enterprises Ltd.

Abstract
Entry-only Automatic Fare Collection (AFC) systems are widely used in urban transports. Its main advantages include easy usability by passengers, improvement of the efficiency of revenue management, adequacy to integrate inter-modality approaches, easy cooperation between operators, systematic data collection and gathering tools, contributing to improve the planning process. This work starts with the literature review on applications of the Trip-Chaining Method (TCM) to the estimation of Origin-Destination (OD) matrices using entry-only AFC data. The main contribution of this study is to provide an OD matrix for the city of Porto, allowing to improve the quality of its public transport system. The paper reports the implementation of the TCM to estimate the alighting locations at the disaggregated level in the case study of Porto. The main assumptions adopted are: passengers start the next journey stage at or near the alighting location of their previous trip, passengers end the last trip of the day at the boarding location of the first trip of the day, passengers can only alight in the sequence of stops not yet traveled by the route / direction they boarded, passengers have a maximum interchange distance, above which the destination of that journey stage is not inferred. © 2017 The Authors. Published by Elsevier B.V.

Abstract
Sophistication and logical depth are two measures that express how complicated the structure in a string is. Sophistication is defined as the minimal complexity of a computable function that defines a two-part description for the string that is shortest within some precision; the second can be defined as the minimal computation time of a program that is shortest within some precision. We show that the Busy Beaver function of the sophistication of a string exceeds its logical depth with logarithmically bigger precision, and that logical depth exceeds the Busy Beaver function of sophistication with logarithmically bigger precision. We also show that sophistication is unstable in its precision: constant variations can change its value by a linear term in the length of the string.

Abstract
The TERAPOD project aims to investigate and demonstrate the feasibility of ultra high bandwidth wireless access networks operating in the Terahertz (THz) band. The proposed TERAPOD THz communication system will be developed, driven by end user usage scenario requirements and will be demonstrated within a first adopter operational setting of a Data Centre. In this article, we define the full communications stack approach that will be taken in TERAPOD, highlighting the specific challenges and aimed innovations that are targeted.

Abstract
This paper focus on the use of unmanned aerial vehicle teams for performing cooperative perception using Data Distribution Service (DDS) Network. We develop a DDS framework to manage the incoming and out bounding network traffic of multiple types of data that is exchanged inside the UAV network. Experimental results both in laboratory and in actual flight are presented to help characterize the proposed system solution.

Abstract