Abstract
In this paper we intend to present an analysis to the means of collecting customer feedback through the Internet. Holding the current customers, as well as attract new ones, has been a very relevant concern to many organizations. Knowing their customers opinion is a decisive part of the product/service development. Collecting customer feedback through the Internet is considered to be simpler and economical when comparing to the traditional means of collecting customer feedback. This work is the result of a study that identified the means of collecting customer feedback present in the websites of the biggest Portuguese SMEs and biggest Portuguese enterprises in business volume.

Abstract
With the recent expansion of services available in the Web, the Internet is becoming more and more a network of services, at a global scale. These services cover the majority of business areas, such as: bank account management, trip reservation, hotel bookings, information search portals, social networks, etc. A related subarea is the georreferencing of objects and people. The appearance of services like Google Earth and Virtual Earth has created enormous Web based service creation opportunities, allowing the interconnection of the digital and real worlds. In this work we present a project intended for locating the physical places associated with a person, based on his email address. This project implements a search portal that associates a user to an email and a set of user defined locations.

Abstract
Electronic commerce is currently a world-wide phenomenon, with multiple impacts on the success and evolution of organizations of various business areas, due to its unique features that both challenge and revolutionize traditional entrepreneurial reasoning. However many enterprises have experienced difficulties with their e-commerce initiatives, either due to lack of information, or because of the innumerable difficulties found in the definition of an action plan. Recognizing the importance of a broad and deep understanding of the multiple aspects supporting and constraining e-commerce, a theoretical model that explains electronic commerce initiatives is proposed. The model was developed following a qualitative methodology known as Grounded Theory, whose purpose is to assist organizations in their e-commerce initiatives. The work led to the identification and description of factors that influence the adoption and exploitation of e-commerce in Portuguese organizations.

Abstract
In this paper we propose an architecture whose main goal is to improve productivity in user interface development for data-intensive applications. This objective is to be achieved by defining a high level model that describes the user interface structure. That model will be integrated in the source code through non-functional language extensions. Our final goal is allowing developers to define user interface model by adding language extensions to the source code and then acquiring an external software package to which they delegate the implementation of the concrete user interface. Copyright © (2007) by Knowledge Systems Institute (KSI).

Abstract
The information and communication technologies (ICT) have the potential to improve the quality of life of individual with functional particularities, potentiating their activity in society, as well supplying the conditions for a prolonged active life, counter acting the natural age related lost of faculties. As such, the software component - of ICT - is lacking a good and attentive construction to these functioning details which, often, are of difficult assessment. Adding to these constrains, the existing information is, not exclusively but especially, focused on Web contents. Attending to these matters, a checklist of proposals has been elaborated, and presented in this paper, that tries to cover these flaws, allowing for an evaluation of the accessibility of Integrated Development Environments (IDE), their capacity of generating accessible software - native software and not Web contents - and even the accessibility of the final product - the native software. Conceived through the reutilization and inspired on the general knowledge created by the Web Accessibility Initiative (WAI), the drafts of this checklist are easily understandable and applicable. With the objective of facilitating the work of information systems technician who may already have concerns regarding these topics, it further has the important potential of encouraging agents to initiate themselves into the cares that this are requires. © 2012 AISTI.

Abstract
The e-marketing, which arose as a variant of conventional marketing, demonstrates more and more his growing potential. Through the Internet and using new technologies, we can communicate with a growing number of potential customers around the world and create value in the company. With e-marketing, new internet based business techniques appeared, which have improved the business relationship with the customer, promotion and distribution of products and services and increase business income. The variety of existing e-marketing techniques allows companies a vast opportunity of choices depending on their needs. The research project presented in this article was aimed at conducting a survey to know which e-marketing techniques were most used by companies from the Autonomous Region of Madeira, and the results that arise from its use. © 2011 AISTI.