Abstract
This research establishes a comprehensive chronological and geographical overview of the recent topics mostly debated about the use of Lean thinking in services, disclosing its main trends, gaps and weaknesses. An ample compilation of research from Web of Science and Scopus was examined, and bibliometric analyses were performed, namely publication counting, and abstract, co-citation and co-word analysis. Unfolding Lean implementation projects and evaluating its outcomes are the most frequent themes. Reducing waste and increasing efficiency are often mentioned as the benefits. There are clear gaps in research density between multiple service sectors and healthcare; lack of established models and extensive use of case study method are the weaknesses of the studies in this field. This paper allows Lean practitioners having a sketch of the landscape of this field and its trends. This is the first effort to synthesize those topics in service industry as a whole, using bibliometric methods.

Abstract
A zero-one quadratic assignment model has been proposed for dealing with the storage location assignment problem when there are weight constraints. Our analysis shows that operations can be improved using our model. When comparing the strategy currently used in a real-life company with the designed model, we found that the new placement of products allowed a reduction of up to 22% on the picking distance. This saving is higher than that achieved with the creation of density zones, a procedure commonly used to deal with weight constraints, according to the literature.

Abstract
This research aims to highlight the major domains of and address the most prominent topics in the Total Quality Management (TQM) field in the service sector. Although there are numerous studies related to TQM, systematic quantitative reviews on TQM in services are scarce. The objective of this paper is to present a thorough analysis of the current mostly discussed issues related to the use of TQM in services by conducting a bibliometric analysis of the extant literature on TQM collected from Web of Science and Scopus databases. The findings indicate that TQM implementation is not a fading topic. The studies in the field of 'TQM use in services' are growing and becoming more intensive. TQM-related practices are gaining more attention while the TQM implementation framework is still under development. Healthcare is the most researched industry. Top management commitment/leadership is a critical construct and managers should be aware of the obstacle caused by lacking it. TQM professionals and managers in the service sector can benefit from this paper by having a sketch of the latest and most prominent academic findings and thus gaining insights on techniques that fit into TQM implementation. For academic professionals, several research avenues are pointed out.

Abstract
AbstractThis chapter aims to identify the supply chain (SC) issues that can be considered “horizontal”, as they are cross–sectorial and faced by most companies operating both in production and distribution sectors, and to propose a set of policy recommendations that can support public and private organisations to promote and foster innovation and competitiveness of future European SCs. The definition of the Key Horizontal Issues (KHI) is the basis for developing 12 policy recommendations regarding infrastructure requirements, technological and organisational improvements and regulatory developments needed to set the stage for the European SCs for the future. Specifically, the policy recommendations entail assuring appropriate standards and legislation for European SCs; educating and training professionals for the future SCs; drafting of international agreements aiming at future European SCs; supporting and fostering incentives and funding schemes; promoting reference bodies for European SCs; and establishing infrastructure for fostering of future European SCs.

Abstract
O presente artigo objetiva identificar estratégias metodológicas existentes no âmbito dos estudos métricos da informação que contribuem para o mapeamento de inovação. Em termos metodológicos, este estudo qualitativo de caráter exploratório e descritivo parte do levantamento da produção de conhecimento relacionada às tipologias dos estudos métricos na base de dados Web of Science, por meio da relação do termo inovação nas palavras-chave e keywords plus dos artigos. Os resultados destacam a aplicação da inovação nas metrias da informação no âmbito da altmetria, bibliometria, cientometria, patentometria e webometria.

Abstract