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Sobre

Sobre

Autora do livro "Supply Chain Social Sustainability for Manufacturing" (destacado pela Springer Nature, em dezembro de 2020, como sendo uma das publicações que abordam um ou mais objetivos para o desenvolvimento sustentável (ODS) com maior número de downloads em 2020). Autora de várias publicações em revistas científicas internacionais, como International Journal of Production Economics, Journal of Cleaner Production, Sustainability, Scientometrics e Informetrics. O artigo "Enhancing supply chain performance through supplier social sustainability: An emerging economy perspective", escrito em colaboração com Mani Venkatesh e Angappa Gunasekaran e publicado no International Journal of Production Economics, encontra-se destacado na base de dados Web of Science como um artigo "Highly Cited in Field". Diretora do Mestrado em Gestão Comercial da FEP.UPorto. Docente de cursos e unidades curriculares nas áreas de Gestão das operações, Gestão da cadeia logística, Investigação operacional, Análise multivariada de dados, Gestão da qualidade, Gestão e melhoria contínua (foco: Kaizen, Lean, Six Sigma e Lean Six Sigma), Responsabilidade Social e Relato de Sustentabilidade. Doutoramento e licenciatura em Eng. Eletrotécnica e de Computadores pela FEUP, em 2004 e 1996, respetivamente. Prémios Fundação Eng. António Almeida e Eng. Cristiano Spratley em 1997. MBA em Gestão, ramo de Estratégia Empresarial, pela Faculdade de Economia da Universidade de Coimbra, em 2007. Interesses de investigação: sustainable supply chain management/ operations, responsible consumption, e-consumers e e-commerce, Corporate Social Responsibility disclosure, Lean Six Sigma/ Continuous Improvement, Scientometrics.

Tópicos
de interesse
Detalhes

Detalhes

  • Nome

    Catarina Delgado
  • Cluster

    Informática
  • Cargo

    Investigador Colaborador Externo
  • Desde

    01 agosto 2013
001
Publicações

2022

Classifying papers into subfields using Abstracts, Titles, Keywords and KeyWords Plus through pattern detection and optimization procedures: An application in Physics

Autores
Pech, G; Delgado, C; Sorella, SP;

Publicação
JOURNAL OF THE ASSOCIATION FOR INFORMATION SCIENCE AND TECHNOLOGY

Abstract

2022

Assessing Customer Interactions With Chatbots in Online Shopping Experiences

Autores
Torres, AI; Delgado, CJM;

Publicação
Advances in Marketing, Customer Relationship Management, and E-Services - Promoting Organizational Performance Through 5G and Agile Marketing

Abstract
Chatbots are website artificial intelligence-based and automated customer support tools to improve the customer experience, to reduce costs, and to improve service quality. This study aims to understand and analyze the user-technology interaction and technology-engagement success measures to assess online customer engagement with chatbots and the impact on repurchase intention, within e-commerce websites. The sample data consists of 227 online consumer responses collected through an electronic survey. Only 165 respondents, which have used a chatbot to assist the online purchase process, are included in the effective sample. This research contributes to the digital marketing literature by complementing existing research exploring human-technology interactions, assessing how consumers interact with chatbot technology and how it affects customer engagement and behavioral outcomes within e-retail contexts. The study findings provide several challenges for managers. Finally, it discusses emerging trends in the digital marketing field, offering insights for future research avenues.

2022

Determinants of Purchase Intention for Sustainable Fashion

Autores
Morais, CFS; Pires, PB; Delgado, C;

Publicação
Promoting Organizational Performance Through 5G and Agile Marketing

Abstract
Social media has become a crucial point for brands to establish a connection with their consumers and potential consumers, being many times responsible for developing the need and converting it into a purchase. Thus, it is worth highlighting the role of influencers in social media that affect fashion purchase. Given the growth of sustainable fashion, it is necessary to verify the relationship between influencers and social media and the intention to purchase sustainable fashion. A conceptual model that aims to understand the effect of influencers' characteristics in the intention to purchase sustainable fashion is presented. The results show that consumer knowledge and willingness to pay more are the only factors that positively affect the purchase intention of sustainable fashion. Furthermore, the authors highlight that consumer knowledge is the construct that has a distinctly greater impact on the intention to purchase sustainable fashion.

2021

Screening the most highly cited papers in longitudinal bibliometric studies and systematic literature reviews of a research field or journal: Widespread used metrics vs a percentile citation-based approach

Autores
Pech, G; Delgado, C;

Publicação
JOURNAL OF INFORMETRICS

Abstract
There is a literature gap regarding the period representativeness bias associated with sample selection in longitudinal bibliometric studies. The purpose of this paper is to analyse and compare, in terms of period representativeness, the common methods used for selecting a sample of the highly impactful papers in a field/ journal. Using 92 593 papers (Information Science & Library Science area, 1977-2016), we compared, in terms of the number of papers/year, samples of the 100 most impactful papers, obtained with different selection options. We repeated the analysis also for Top500, Top2000, and Top20000. This study shows that the frequently used metrics to compare the impact of papers and to select a sample of "most impactful papers"published in each year and each field may privilege specific periods while neglecting others. The main result of our study is that the percentile citation-based method reduces this "year of publication"representativeness bias. This paper draws attention to the importance of the sample selection, in bibliometric studies, and to the period representativeness bias associated with different choices to select the "most impactful papers". © 2021 Elsevier Ltd.

2021

Rigor and Transparency Index for Systematic Literature Reviews: a first stage approach

Autores
Pech, G; Delgado, C;

Publicação
18TH INTERNATIONAL CONFERENCE ON SCIENTOMETRICS & INFORMETRICS (ISSI2021)

Abstract

Teses
supervisionadas

2021

Desenvolvimento da aplicação cliente para sistema de localização “indoor” usando Audio-GPS

Autor
Hugo Filipe Marques Pereira

Instituição
UP-FEUP

2021

Research data description in multiple domains: supporting researchers with data management plans and flexible metadata models

Autor
Yulia Karimova

Instituição
UP-FEUP

2019

Reverse Logistics – Current Chain and Analysis

Autor
Carla Sofia Bessa de Sousa

Instituição
UP-FEP

2019

Análise do Efeito ‘Inverted Hockey Stick’ na Indústria Europeia e da sua Relação com as Políticas de Incentivos e Abordagem Lean.

Autor
Nuno Filipe Teixeira Guedes Vieira

Instituição
UP-FEP

2019

O Impacto dos Chabots no Comportamento do Consumidor Online

Autor
Carolina Pereira Mustur

Instituição
UP-FEP