Abstract
The purpose of this paper is to present a concept for configuring dynamic and ready-to-implement supply network structures. This concept is based on a (real) business case from the fashion industry where order, logistics and production management processes are entirely consumer-driven. Only after the consumer has configured and customised his made-to-measure fashion product and placed his order, the actual constellation of partners in the supply network is determined and business processes initiated. The focus of the paper is on the methodological approach of defining and modelling the underlying business model. © 2004 by Springer Science+Business Media New York.

Abstract
This paper proposes a social networking perspective on the e-manufacturing area. A short justification of the social network-perspective as applied to manufacturing organizations is made, focusing on methods and theoretical approaches. Then, it is speculated how social networking can be a paradigm for the management of networks of manufacturing enterprises. The management relationship (fostering collaboration and cooperation) and their support through new information systems architectures are the key issues. Finally, some research directions are discussed, focussing on new engineering paradigms.

Abstract
This paper reviews relevant aspects of the formation and dissolution of interorganizational networks (ION) aiming at define requirements for systems managing knowledge networks in such environments. Firstly, the concept of networking and virtual organizing is reviewed. Then a major work on formation of ION is analysed and some conclusions are drawn regarding the design of ION. Finally, the requirements for knowledge management systems in the formation and dissolution of ION are discussed.

Abstract
This paper presents an approach to the identification of requirements for the implementation of e-business solutions in small and medium sized enterprises (SME). The approach is based oil the so-called reference models whose main purpose is to guide the process of deriving the detailed requirements for business processes and information systems support, regarding e-business activities. Firstly, an overview of the particular aspects and main difficulties of the adoption of e-business by SME is presented. This overview justifies the methodology for the implementation of e-business in SME, developed within the EC funded project MEDIAT-SME, shortly described here. Next, it is focused a particular aspect of this methodology, the reference models approach, followed by an example of its application on a real SME. Finally, the advantages and difficulties of the approach are discussed.

Abstract
This paper presents the INFOVINI project that aims to be the leading portal for the wine industry in Portugal. The basic idea is simple, yet powerful: to have a single entry point for all the latest information on Portuguese wines. The site will build upon the experience gained from a previous project, e-Mercatura, and will be based in an open platform that will enhance the collaboration between organizations in the sector. The innovative approach lies not only in the completeness of the database, which will be unique in Portugal, but also in the platform built in order to assure automatic update of the information. The INFOVINI project represents an extremely important contribution to a new way of working, promoting collaborative processes across organizations, and projecting a new image of Portuguese wines in foreign markets.

Abstract
The commercial use of the Internet for service provision has deeply changed the environment where human-computer interaction takes place, as Web interfaces are now integrated in multi-platform service provision. This paper presents the results of a study of a multi-channel Portuguese bank, making use of both Marketing and HCI methods and concepts, to understand customer usage of the different service platforms. The study involved in-depth interviews, focus groups, a web survey and a telephone survey with bank customers. The study allowed the identification of the most important interaction experience requirements for this multi-platform service, and how they are influenced by user profiles and service characteristics. The results also show that Customer Experience Requirements (CERs) have a strong impact on customer choice and usage of the different service platforms and can be better captured with Essential Use Cases (EUCs), as they are technology independent. Designing a multi-platform service interaction should therefore start with a higher level of abstraction that allows a multi-platform, customer experience and essential use case perspectives. With this integrated approach, the Internet service can therefore be designed in order to best leverage its capabilities and its complementarity with the other service platforms.