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Abstract
This paper develops a framework for performance appraisal in the context of a bank branch network. A data envelopment analysis model is advocated that can identify both input and output inefficiencies from a cost minimization perspective. The model is then applied to the analysis of a bank branch network and the production and value-added approaches are deployed jointly to give a comprehensive assessment of bank branch efficiency. The sources of underperformance are identified and their managerial implications are explored.

Abstract
This paper enhances cost efficiency measurement methods to account for different scenarios relating to input price information. These consist of situations where prices are known exactly at each decision making unit (DMU) and situations with incomplete price information. The main contribution of this paper consists of the development of a method for the estimation of upper and lower bounds for the cost efficiency (CE) measure in situations of price uncertainty, where only the maximal and minimal bounds of input prices can be estimated for each DMU. The bounds of the CE measure are obtained from assessments in the light of the most favourable price scenario (optimistic perspective) and the least favourable price scenario (pessimistic perspective). The assessments under price uncertainty are based on extensions to the Data Envelopment Analysis (DEA) model that incorporate weight restrictions of the form of input cone assurance regions. The applicability of the models developed is illustrated in the context of the analysis of bank branch performance. The results obtained in the case study showed that the DEA models can provide robust estimates of cost efficiency even in situations of price uncertainty.

Abstract
Markov models have been widely used for modelling users' web navigation behaviour. In previous work we have presented a dynamic clustering-based Markov model that accurately represents second-order transition probabilities given by a collection of navigation sessions. Herein, we propose a generalisation of the method that takes into account higher-order conditional probabilities. The method makes use of the state cloning concept together with a clustering technique to separate the navigation paths that reveal differences in the conditional probabilities. We report on experiments conducted with three real world data sets. The results show that some pages require a long history to understand the users choice of link, while others require only a short history. We also show that the number of additional states induced by the method can be controlled through a probability threshold parameter.

Abstract
Ranking problems arise from the knowledge of several binary relations defined on a set of alternatives, which we intend to rank. In a previous work, the authors introduced a tool to confirm the solutions of multi-attribute ranking problems as linear extensions of a weighted sum of preference relations. An extension of this technique allows the recognition of critical preference pairs of alternatives, which are often caused by inconsistencies. Herein, a confirmation procedure is introduced and applied to confirm the results obtained by a multi-attribute decision methodology on a tender for the supply of buses to the Porto Public Transport Operator.

Abstract