2023
Autores
Doré, NI; Teixeira, AAC;
Publicação
Journal of Institutional Economics
Abstract
2023
Autores
Branco, F; Gonçalves, C; Gonçalves, R; Moreira, F; Au Yong Oliveira, M; Martins, J;
Publicação
Lecture Notes in Networks and Systems
Abstract
The thermal SPA sector is currently experiencing a stable growth trend, which according to the World Tourism Organization (WTO) is expected to continue over the upcoming years. In Portugal, the sector has a very significant profile, with the existence of almost a hundred SPAs and thermal SPAs that generate a business volume (direct and indirect) of over 30 M€ per year. Although the beginning of the process of digital transformation of the sector is already visible, there is no holistic view of the sector which means that the currently existing information systems (IS) do not present a useful response to the needs faced by the sector. Therefore, an architecture proposal was conceived and described for an IS that provides a useful, efficient, and agile response to the needs of the entire thermalism sector and its stakeholders. © 2023, The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.
2023
Autores
Rodrigues, J; Caiado, F; Fonseca, J; Silva, J; Neves, S; Moreira, A; Au-Yong-Oliveira, M; Gonçalves, R; Branco, F;
Publicação
Abstract
2023
Autores
Moço, B; Duarte, S; Oliveira, F; Walter, CE; Freitas, R; Au-Yong-Oliveira, M;
Publicação
2023 18th Iberian Conference on Information Systems and Technologies (CISTI)
Abstract
2023
Autores
Casau, AM; Ferreira Dias, M; Leite Mota, G; Au-Yong-Oliveira, M;
Publicação
European Conference on Research Methodology for Business and Management Studies
Abstract
2023
Autores
Walter, CE; Vale, VT; Au Yong Oliveira, M; Veloso, CM; Sousa, BB;
Publicação
ADMINISTRATIVE SCIENCES
Abstract
The present study aimed to analyze the current state of the art regarding brand hate with the main intention of identifying possible gaps to be explored in future studies. Brand hate can be described as a set of negative emotions on the part of consumers concerning a certain brand, whose implications involve a reduction in the profitability of companies, as well as of their market shares. From the research carried out in the Scopus and Web of Science databases, 90 publications related to the theme were identified, of which 25 were selected and read in full. The analyzed literature points out that research on the subject has focused almost exclusively on the development of the phenomenon and its consequences from the perspective of consumer behavior. Therefore, the emphasis has been on identifying its direct antecedents, on the effects of its mediators in a set of behaviors such as complaints, negative word of mouth, protests, sponsorship reduction and assignment, brand change, and wishes for revenge, among others. Few studies have been dedicated to understanding the direct effects of brand hate on consumer behavior, its evolution over time in different industries and contexts, who its mediators are, and how the phenomenon is perceived and managed from the perspective of the companies involved in this phenomenon, providing opportunities for future research.
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