Abstract
This study examined the relationship between Environmental Performance (EP) and Financial Performance (FP) in the European food industry. The food industry is essential for population sustenance, but the rising population and the consequent increase in food production demand have implications for climate change. The aim of this study was to determine if businesses that consume water more efficiently and have lower CO2 emission intensities might experience improved financial performance. Financial and environmental data were sourced from external databases and company reports, and both quantile regression and correlation analyses were conducted. The results reveal that various sectors within the food industry exhibit different linkages between Environmental Performance and Financial Performance. Furthermore, our findings indicate that water use efficiency can significantly influence financial performance, either positively or negatively, while CO2 emission intensity did not exhibit a definitive impact on Financial Performance.

Abstract
This research investigates the implementation of lean practices in services in order to identify those that have a greater influence on company performance. Regression analysis with data from a systematic literature review was the basis to study the relationship between lean and performance. For this purpose, a total of 104 case studies were considered. A main finding was that some lean practices, such as “voice of the customer” and “cross-functional teams” have a significant positive influence on performance. Also, the results suggest that the more engaged managers are and the more they invest in training, the better company performance will be. Finally, one may also conclude that knowledge about the determinants of lean management will allow managers to be aware of what is decisive to improve company performance. © 2023, World Scientific and Engineering Academy and Society. All rights reserved.

Abstract
Purpose: The assessment and observation of critical service factors within the retail industry have garnered increased importance in recent times, due to their perceived ability to shape superior future strategies. The aim of this study is to investigate the service elements that are deemed essential by consumers in the retail sector, specifically targeting the grocery retail industry. Design/Methodology/Approach: Our methodological framework incorporates a systematic review of previous literature and a meta-analysis of past studies that highlight the pivotal service elements within the chosen industry. Following the evaluation of existing literature, 55 studies met the inclusion criteria and were selected for further investigation. The systematic review first compiled information from multiple studies, which was then followed by a meta-analysis. This enabled us to statistically analyze the empirical data from the chosen studies, thereby drawing significant conclusions. Findings: The analyses pinpoint that elements such as personal interaction attributes, product quality and availability, and reliable service are of utmost importance to consumers. Interestingly, customer satisfaction was the only outcome that was positively influenced by all the examined service attributes. Additionally, our findings underscore that certain moderators, such as geographic region and timing of the study, sway the relationship between service attributes and customer outcomes. Originality: Despite numerous meta-analyses attempting to pinpoint the key service attributes for consumers, to the best of our understanding, this study is the first to focus on the retail industry, specifically on hypermarkets, supermarkets, or grocery stores. Therefore, this research bridges a gap in the literature and offers a significant contribution to the academic community by proposing an agenda for future research on customer service factors. It also provides invaluable insight for retail managers, outlining numerous practical implications and offering guidance.

Abstract
Digital transformation creates a number of barriers that need to be surpassed by companies from the technological and organizational points of view. Concurrently, the complexity and nature of current market environments often demand new products, services, processes and business models, oftentimes supported by digital technologies. The objective of this paper is to contribute to a better understanding on the impact of a severe global crisis on the digital technologies' adoption process (and their associate drivers and barriers), with a special look on the strategies adopted by companies in terms of supply chain resilience. Specificities of the Portuguese industry are discussed through the analysis of five case studies.

Abstract
Globalisation, urbanisation and the recent COVID-19 pandemic has been raising the demand for logistic activities. This change is affecting the entire supply chain, especially the last-mile step. This step is considered the most expensive and ineffective part of the supply chain and a source of negative economic, environmental and social externalities. This article aims to characterise the sustainable urban last-mile logistics research field through a systematic literature review (N = 102). This wide and holistic review was organised into six thematic clusters that identified the main concepts addressed in the different areas of the last-mile research and the existence of 14 solutions, grouped into three types (vehicular, operational, and organisational solutions). The major findings are that there are no ideal last-mile solutions as their limitations should be further explored by considering the so-called triple bottom line of sustainability; the integration and combination of multiple last-mile alternative concepts; or by establishing collaboration schemes that minimise the stakeholders' conflicting interests.

Abstract
Globalization and the COVID-19 pandemic led to an increased number of consumers using e-commerce services. This trend has been raising the demand for logistic activities, especially on the last-mile. This part of the supply chain is expensive and ineffective, and a source of negative externalities such as air and noise pollution, traffic congestion and accidents. The anticipation of innovative solutions can help to mitigate these costs. In this context, this paper provides a systematic literature review of the existing literature regarding emerging solutions for last-mile parcel delivery. For guiding the development of more sustainable last-mile parcel distribution, and to provide some insights for future research, we identified and summarized the emerging concepts within this field domain. The results show that innovative solutions have been emerging at different levels: (i) definition of new crowdsourcing-based models, (ii) use of new types of vehicles, and (iii) development of optimization systems based on data collection and the combination of different technologies. Moreover, recent studies show that new strategies are being developed focusing on using consumers as active actors of delivery; non-road and autonomous vehicles are promising concepts in last-mile operations; and different logistic operations, such as vehicle routing, are being optimized with data analytics, cloud technology and mobile apps.