Abstract
This study explores asset management performance of Portuguese water supply companies operating in the bulk market. The focus of the analysis are the managerial practices and the condition of infrastructures. This assessment is based on the information conveyed by the indicators collected by the Portuguese water and waste services' regulator authority (ERSAR) between 2016 and 2020. The main contribution of this research is to propose innovative methods to enhance the knowledge on asset management practices in the water sector. Two Benefit-of-the-Doubt (BoD) Composite Indicators are developed to highlight different aspects of asset management approaches. The first reflects organisations' performance in maintaining their infrastructures at acceptable operational levels, and the other reveals their maturity in asset management practices. Robust and conditional approaches for estimating the BoD indicators are applied, allowing to obtain results that account for the effect of contextual variables on companies' performance. Additionally, the performance of the companies is analysed over a 5-year period. The results show that there is significant room for improvement given the indicators' values estimated in the benchmarking analysis. The type of management systems and areas of intervention (urban, semi-urban or rural) are factors that present significant impact in asset management performance. The analysis of trends in the evolution of performance over time revealed improvements both in the companies' managerial practices and operational results.

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The recognition of Covid-19 as a global pandemic in March 2020 forced the closure of schools and universities around the world, raising the need to adopt emergency teaching methods. A year and a half later, the situation is still not resolved, but there is more data that allow us to understand the real impact. This study presents a comprehensive analysis of higher education students perceptions about courses and faculty during the last 5 years (2016-2021), with a special focus on the differences in perception between the pre-Covid-19 and the during Covid-19 phases. To this end, the pedagogical surveys that are answered by students from an engineering degree at a Portuguese university at the end of the first and second semester of the academic year are analyzed. The results allow us to identify two distinct moments in the Covid-19 phase: a first in which feelings of positivism and appreciation of students for the instructors and the courses they teach stand out, and a second moment in which students become more demanding and dissatisfied with the courses and with the instructors, leading to a lack of motivation and involvement of students. © 2023, Universidade do Porto - Faculdade de Engenharia. All rights reserved.

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