Abstract
Web accessibility is growing in importance as each day goes by. Alongside this growth, is also the increasing need for access to web resources by those with some sort of disability. The web is very important for spreading information and for the interaction between the various elements in society. Given this, it is essential that the web presents itself as a totally accessible resource, so that it can help disabled citizens in their integration within society. This obligation should be even greater for enterprises as primarily the web is used as a marketing and business platform. With this document we would like to present indicators regarding the accessibility levels of Portuguese websites and, we would also like to present a brief comparison between the accessibility levels of the 1000 largest Portuguese enterprises' websites and the accessibility levels of the 1000 best Portuguese SMEs' websites.

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The economic sector of contact centers is growing by more than 8% a year. It is a multidisciplinary area in which information systems are decisive to organizations' success. Contact Centers' Information Systems deal with real time requisites and critical business information. A theory-building research shows a framework with 12 key design factors to consider, which managers might use to develop projects and researchers may adopt for further investigation in the area of Contact Center design. This work intends to provide a valuable link between the research community and practitioners in industry.

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