Abstract
Project management is a critical success factor for any kind of project. When projects involve complex multi-organisational structures, requiring demanding collaborative processes, project management is a complex system in itself. Although this topic has been studied for decades, the ever-changing morphology of projects induced by the increasingly intricate financing schemes, call for a frequent and updated understanding of how the projects initiate, run, and close. Large-scale integrated collaborative projects are a recent example of complex collaborative projects that were not studied yet but can provide important insights for the project and innovation management fields. These projects are carried out typically by a large consortium including research organisations, sectorial technological centres, technology providers and end-user companies, having a significant impact on the technological innovation produced for a specific sector. This chapter reports a multiple case study of four large-scale integrated projects, in Portugal, following an inductive research design. The results showed that collaboration creation and collaboration management are crucial processes for such projects, with challenges intensified by the differences in goals and expectations of researchers and practitioners. The chapter will hopefully contribute to the future development of new models, tools and techniques that will improve the efficiency and effectiveness of this type of projects, by providing a systematisation of the challenges faced and how they were overcome during the cases analysed. © 2021, Springer Nature Switzerland AG.

Abstract
Designing a viable carsharing system in a competitive environment is challenging and often dependent on a myriad of decisions. This paper establishes and presents an integrated conceptual decision-support framework for carsharing systems, encompassing critical decisions that should be made by carsharing organizations and users. To identify the main decisions in a carsharing system, and the inputs and interactions among them, it is crucial to obtain a comprehensive understanding of the current state of the literature as well as the business practices and context. To this aim, a holistic and in-depth literature review is conducted to structure distinct streams of literature and their main findings. Then, we describe some of the key decisions and business practices that are often oversimplified in the literature. Finally, we propose a conceptual decision-support framework that systematizes the interactions between the usually isolated problems in the academic literature and business practices, integrating the perspectives of carsharing organizations and of their users. From the proposed framework, we identify relevant research gaps and ways to bridge them in the future, toward more realistic and applicable research.

Abstract
The widespread adoption of digital technology tied with the 4th industrial revolution means the complete reinvention of how business is done. Digital Twin (DT) technologies are now a key technology trend that is already being developed and commercialized to optimize numerous manufacturing processes. In this paper, and from an Information Systems (IS) discipline viewpoint, we take stock of the different technological visions of the DT in manufacturing. We leverage this summary as a stepping stone for discussing the DT's sociotechnical design implications by pointing how this approach is essential for the design of DT software that is specific to its environment and users and co-evolves with it. Furthermore, we present our vision for a DT-based Digital Platform that can support product design and life-cycle management while generating value through an ecosystem of twin-driven product-service systems. Lastly, we show how the Transformer 4.0 project will demonstrate the main principle of our vision by placing the DT of the power transformer with the dual role of virtual counterpart of the physical product and as the architectural framework for (i) managing and processing the historical data collected from the multiple working instances of DTs, and (ii) managing and integrating design information (models, specifications, design data, among others). Copyright (C) 2021 The Authors.

Abstract
The impact of digital technologies in manufacturing organizations has been felt for decades. Servitization processes themselves have developed from the traditional Product-Service Systems (PSS) toward new business models infused with digital technologies, paving the way to smart PSS. There is, however, a lack of understanding of how digital platforms (DP) can be leveraged for the offering of smart service offerings. In this paper, we highlight how the emergence of DP traces the evolution of PSS and highlight how a platform-based modular architecture can serve as the reference infrastructure for organizations to deliver smart and highly customized products and services. The architecture of the Transformer 4.0 platform is used to demonstrate how DP can serve as orchestrators for an ecosystem of digital twin-driven smart PSS.

Abstract
The multiplicity of stakeholders in urban contexts can greatly increase the complexity of transportation systems. Since all stakeholders depend, to varying degrees, on the same data to get the information for their mobility, this work considers that an integrated information system, focused on their different needs, will significantly improve the efficiency of transportation systems. A stakeholder-focused system makes the provided information more relevant, while an integrated system fosters the sharing of the data that generates this information. To build such a system, a conceptual framework focused on stakeholders and their decision processes was developed. This new framework takes advantage of existing ones, such as the Zachman framework, the Enterprise Architecture Design, and the Multilevel Service Design. The proposed multidisciplinary approach, putting together information systems (IS) and service design concepts, has considerable potential in ensuring that the right information reaches each stakeholder at the right time.

Abstract
This research aims to highlight the major domains of and address the most prominent topics in the Total Quality Management (TQM) field in the service sector. Although there are numerous studies related to TQM, systematic quantitative reviews on TQM in services are scarce. The objective of this paper is to present a thorough analysis of the current mostly discussed issues related to the use of TQM in services by conducting a bibliometric analysis of the extant literature on TQM collected from Web of Science and Scopus databases. The findings indicate that TQM implementation is not a fading topic. The studies in the field of 'TQM use in services' are growing and becoming more intensive. TQM-related practices are gaining more attention while the TQM implementation framework is still under development. Healthcare is the most researched industry. Top management commitment/leadership is a critical construct and managers should be aware of the obstacle caused by lacking it. TQM professionals and managers in the service sector can benefit from this paper by having a sketch of the latest and most prominent academic findings and thus gaining insights on techniques that fit into TQM implementation. For academic professionals, several research avenues are pointed out.