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The remote maintenance of home appliances, like washing machines, air conditioning, and heating system is a complex problem, but with the help of the ongoing developments on Internet of Things, Data Analysis and Artificial Intelligence, the problem can now be tackled with success. This paper mostly focus in presenting the architecture developed within the aim of the SMART-PDM project for the acquisition of data on the operation of home appliances and then it also shows some preliminary results for washing machines, which give some hints on how to fine tune the system to achieve predictive maintenance and condition monitoring.

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The electricity field is facing major challenges in the implementation of Renewable Energy Sources (RES) at a large scale. End users are taking on the role of electricity producers and consumers simultaneously (prosumers), acting like Distributed Energy Resources (DER), injecting their excess electricity into the grid. This challenges the management of grid load balance, increases running costs, and is later reflected in the tariffs paid by consumers, thus threatening the widespread of RES. The Flexigy project explores a solution to this topic by proposing a smart-grid architecture for day-ahead flexibility scheduling of individual and Renewable Energy Community (REC) resources. Our solution is prepared to allow Transmission System Operators (TSO) to request Demand Response (DR) services in emergency situations. This paper overviews the grid balance problematic, introduces the main concepts of energy flexibility and DR, and focuses its content on explaining the Flexigy architecture.

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In democratic countries, government websites became an important channel for interaction with the public administration in the last few years. Nevertheless, several issues have an impact on the way users access to content and information. Lack of accessibility and usability or, in the broad sense, lack of concern with user needs, can still be found in many government websites. To address the problem, a previous literature review on e-government information delivery attributes was performed. Based on this review, a large set of attributes related to quality was obtained to evaluate these dimensions in the context of e-government. The purpose of this study is to better understand which of these attributes are the most valued, in the users' perspective, for evaluating content delivered by government websites. A qualitative approach was adopted, using Focus Group interviews as a strategy to obtain data and Thematic Analysis to analyze such data. The main results highlighted the attributes related to content delivery, interaction, and emotional aspects. User Experience, accessibility, and usability were prioritized by Focus Group participants.

Abstract
Trabalhos científicos apresentados na conferência IV INTERNATIONAL FORUM ON MANAGEMENT: As Organizações na Era Digital, Desafios para a Sustentabilidade, que se realizou na Universidade Aberta nos dias 5 a 7 de março de 2020. Os trabalhos científicos com preponderância nos temas: economia, gestão turismo e sustentabilidade, estão apresentados nos formatos de poster, resumo alargado ou artigo completo (full paper), em português, espanhol ou inglês, tendo sido previamente submetidos a uma rigorosa avaliação (blind review) por uma comissão científica internacional.