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Publications

2020

Service design as an innovation approach in technology startups: a longitudinal multiple case study

Authors
Korper, AK; Patricio, L; Holmlid, S; Witell, L;

Publication
CREATIVITY AND INNOVATION MANAGEMENT

Abstract
While service design has been accepted as a human-centered and cocreative approach to service innovation, its role in technology-driven contexts, specifically technology startups, has been largely unexplored. Previous research suggests that technology startups tend to focus on technical aspects of innovation, neglecting the value cocreation potential of service innovation that service design can facilitate. Focusing on value propositions as the main mechanisms of service innovation, this study explores how service design facilitates service innovation in technology startups. This longitudinal study examines the opportunities and challenges of introducing service design for the purpose of service innovation in five technology startups over a period of 11 months. Results reveal how service design facilitates the creation of new value propositions that expand the previous technology-driven focus towards a human-centered and cocreative one. Additionally, findings suggest that there are two levels of how service design becomes embedded in technology startups that are contingent on their life cycle stage. This contributes to the service innovation literature that views innovation as development of new value propositions and describes the key role of service design. The study also discusses managerial implications of the findings for technology startups and service designers and provides directions for future research.

2020

"INVASIVE PLANTS" - A SERIOUS GAME TO BRING AWARENESS ABOUT INVASIVE SPECIES

Authors
Santos, L; Reis, P; Costa, F; Esteves, M; Teixeira, R; Coelho, A;

Publication
14TH INTERNATIONAL TECHNOLOGY, EDUCATION AND DEVELOPMENT CONFERENCE (INTED2020)

Abstract
Invasive species present a global problem that requires better awareness from the general population. Serious games can serve as a tool for bringing attention to issues of this kind. People who are not informed cannot distinguish the invasive species apart from the ones native to a particular ecosystem. In this wok we present a serious game designed with the primary objective of informing people about the main characteristics of invasive plant species in Portugal, as well as showing proper ways of removing and disposing it, without allowing to spread throughout the local ecosystem. A game prototype was developed for mobile devices, since these are the most widely used platform, allowing the game's message to have a wider reach. Currently, the game has a single level focusing on a plant species, the water hyacinth, that thrive in rivers and lakes. User tests were performed to evaluate the prototype and to gather feedback and suggestions for future improvements. Results revealed a positive reception and an interest in further developments.

2020

Leveraging service design for healthcare transformation: toward people-centered, integrated, and technology-enabled healthcare systems

Authors
Patricio, L; Sangiorgi, D; Mahr, D; Caic, M; Kalantari, S; Sundar, S;

Publication
JOURNAL OF SERVICE MANAGEMENT

Abstract
Purpose This paper explores how service design can contribute to the evolution of health service systems, moving them toward people-centered, integrated and technology-enabled care; the paper develops a research agenda to leverage service design research for healthcare transformation. Design/methodology/approach This conceptual study starts by analyzing healthcare challenges in terms of demographic trends and economic constraints, along with the problems of lack of people-centricity, dispersion of care and slowness in incorporating emerging technologies. Then, it examines the theoretical underpinnings of service design to develop a framework for exploring how a human-centered, transformative and service systems approach can contribute to addressing healthcare challenges, with illustrative cases of service design research in healthcare being given. Findings The proposed framework explores how a human-centered service design approach can leverage the potential of technology and advance healthcare systems toward people-centered care; how a transformative service design approach can go beyond explanatory research of healthcare phenomena to develop innovative solutions for healthcare change and wellbeing; and how a service systems perspective can address the complexity of healthcare systems, hence moving toward integrated care. Originality/value This paper systematizes and develops a framework for how service design can contribute to healthcare transformation. It identifies key healthcare application areas for future service design research and pathways for advancing service design in healthcare by using new interdisciplinary bridges, methodological developments and theoretical foundations.

2020

Artifact Detection in Invasive Blood Pressure Data using Forecasting Methods and Machine Learning

Authors
Wu, M; Branco, P; Chen Ke, JX; MacDonald, DB;

Publication
IEEE International Conference on Bioinformatics and Biomedicine, BIBM 2020, Virtual Event, South Korea, December 16-19, 2020

Abstract

2020

Magnetostriction in Amorphous Co66Fe34 Microcantilevers Fabricated with Hydrogenated Amorphous Silicon

Authors
Silveira, B; Belo, J; Pinto, R; Silva, J; Ferreira, T; Pires, A; Chu, V; Conde, J; Frazão, O; Pereira, A;

Publication
EPJ Web of Conferences

Abstract
To study the magnetostriction of Co66Fe34 thin films, amorphous silicon microcantilevers were prepared by surface micromachining, and the 136 nm-thick magnetostrictive film was deposited by electron beam physical vapor deposition and patterned on top of the microcantilever structure. The magnetostriction of the Co66Fe34 films was confirmed by measuring the deflection of the cantilevers under a varying magnetic field, reaching displacements up to 8 nm. The configuration was simulated using COMSOL software, yielding a similar deflection behavior as a function of the magnetic field, with a film with a magneto strictive coefficient of ? S ~ 55 p.p.m. The experimental configuration uses a laser and a position sensitive detector to measure the displacement, based on an optical lever configuration, and a piezoelectric stage to calibrate the system.

2020

What can we expect from the future? The impact of Artificial Intelligence on Society

Authors
Au Yong Oliveira, M; Lopes, C; Soares, F; Pinheiro, G; Guimaraes, P;

Publication
2020 15TH IBERIAN CONFERENCE ON INFORMATION SYSTEMS AND TECHNOLOGIES (CISTI'2020)

Abstract
The impact of the digital revolution has influenced society significantly in many ways, including with Artificial Intelligence (AI). The advantages and disadvantages of AI and what can be and should be done in order to influence that in a positive way are discussed. The study is based on interviews (ten) and survey answers (from 100 respondents). The survey results show that there is a general concern about the impact of AI in the future (the negative impact on work and related to a general loss of control). Furthermore, more than 50% of the answers lead to the thought that "Humans will learn to use the power of computers to improve their own skills and be ahead of AI". As concerns the interviews, it was interesting to realize that practical courses, such as students studying engineering, were the ones who were afraid of AI instead of the social ones. This may be because the engineering students are the ones who know more about AI so they better realize the possible implications of AI on their future jobs. Another possible reason is that non-engineering students believe that human sensibility needed in their fields of study is more difficult to reproduce by AI machines than technical skills present in other fields of study/jobs.

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