Abstract
E-Learning has been widely implemented in educational institutions to improve the learning process and meet the new challenges imposed by technology in the 21st century. The implementation and use of learning management systems (LMS) in organizations have grown exponentially in recent years and have strongly impacted education, especially in higher education. The present systematic review aims to identify studies and research topics that are being addressed to improve the learning process in the e-Learning context in higher education institutions and map the studies on the implementation and use of LMS. The review process examined 30 articles that met the inclusion and exclusion criteria on the topic over the past five years, adopting Kitchenham's systematic review design methodology. The results showed that technology alone would not be enough for e-Learning to become a dominant teaching standard. The digital literacy of the stakeholders is crucial in this process.

Abstract
Business Process Automation has been gaining increasing importance in the management of companies and organizations since it reduces the time needed to carry out routine tasks, freeing employees for other more creative and exciting things. The use of process automation seems to be a growing trend in the business's operational restructuring, combined with digital transformation. It can be applied in the most varied business areas. Organizations from any sector of activity can also adopt it. Given these benefits, the granted success in transforming business processes would be expected. However, 30 to 50% of automation initiatives with Robotic Process Automation technology fail. In this work, a set of guidelines will be proposed that will constitute, after validation, a framework capable of guiding organizations, with a focus on SMEs, in the procedure of automating their processes, thus obtaining the maximum return of this transformation.

Abstract