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Publications

Publications by Henrique São Mamede

2022

Developing a Computer System Prototype to Support Aphasia Rehabilitation

Authors
Nogueira, N; Mamede, HPS; Santos, V; Malta, PM; Santos, C;

Publication
Proceedings of the 10th International Conference on Software Development and Technologies for Enhancing Accessibility and Fighting Info-exclusion, DSAI 2022, Lisbon, Portugal, 31 August 2022 - 2 September 2022

Abstract
The purpose of this study is to describe the construction process and the evidence of content validity of SCARA, a prototype of a technological system to support language and communication rehabilitation in people with aphasia, providing a tool that serves both patients and health professionals who accompany the respective recovery process. The process followed four stages: internal phase of the program's organization, with research in the literature and analysis of the materials available in the Portuguese market; construction of the SCARA prototype; evaluation by experts; and data analysis. A Content Validity Index was calculated to determine the level of agreement between the experts. The level of agreement between experts showed the validity of SCARA. SCARA has shown to help the work of the speech-language pathologist and persons with aphasia, contributing to a higher therapeutic quality, enhancing linguistic recovery, and compensating for the impossibility of direct support more frequently and/or prolonged intervention. © 2022 ACM.

2022

CRESustain: Approach to Include Sustainability and Creativity in Requirements Engineering

Authors
Silveira, C; Santos, V; Reis, L; Mamede, H;

Publication
Journal of Engineering Research and Sciences

Abstract

2023

Management Model and Capture of Benefits Integrated into the Practice of Project Management

Authors
Almeida, A; Santos, C; Mamede, H; Malta, P; Santos, V;

Publication
Smart Innovation, Systems and Technologies

Abstract
An attempt has been made to address the difficulty of identifying and measuring the benefits derived from investment projects and capturing capital gains for an organization, focusing on developing and implementing a management model and realizing benefits for a leading company in its activity sector. Thus, the objective is to understand how it is possible to achieve the expected benefits of an investment project: A model characterized as generalist was developed (applied to all areas of the company), with the objective of optimizing the realization of benefits, measuring them and thus create value for the organization. Among the methods used, we highlight, in a first phase, the research of some existing Frameworks, which later enabled the development of a proposed framework, validated internally using the existing Business Intelligence platform. Subsequently, based on a satisfaction questionnaire about the framework proposed to users, data related to its development and implementation were collected, with the aim of understanding its acceptance among the users and employees of the company. With the data from this questionnaire, an artifact was developed: a PowerBI dashboard that reflects the benefits identified and captured. In summary, the artifact made it possible to identify, measure, and achieve the benefits generated by the project in question, but also to motivate its use in other existing investment projects, by adapting it to each of the other ones. © 2023, The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.

2023

A method for selecting processes for automation with AHP and TOPSIS

Authors
Costa, DS; Mamede, HS;

Publication
HELIYON

Abstract
Organizations are more frequently turning towards robotic process automation (RPA) as a solu-tion for employees to focus on higher complexity and more valuable tasks while delegating routine, monotonous and rule-based tasks to their digital colleagues. These software robots can handle various rule-based, digital, repetitive tasks. However, currently available process identi-fication methods must be qualified to select suitable automation processes accurately. Wrong process selection and failed attempts are often the origin of process automation's bad reputation within organizations and often result in the avoidance of this technology. As a result, in this research, a method for selecting processes for automation combining two multi-criteria decision -making techniques, 'Analytic Hierarchy Process (AHP) and Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS), will be proposed, demonstrated, and evaluated. This study follows the Design Science Research Methodology (DSRM) and applies the proposed method for selecting processes for automation to a real-life scenario. The result will be a method to support the proper selection of business processes for automation, increasing the success of implementing RPA tools in an organization.

2023

An Integrated Approach Using Robotic Process Automation and Artificial Intelligence as Disruptive Technology for Digital Transformation

Authors
Araújo, A; Mamede, HS; Filipe, V; Santos, V;

Publication
INFORMATION SYSTEMS, EMCIS 2022

Abstract
Digital transformation is a phenomenon arising from social, behavioral and habitual changes due to global economic and technological development. Its main characteristic is adopting disruptive digital technologies by organizations to transform their capabilities, structures, processes and business model components. One of the disruptive digital technologies used in organizations' digital transformation process is Robotic Process Automation. However, the use of Robotic Process Automation is limited by several constraints that affect its reliability and increase the cost. Artificial Intelligence techniques can improve some of these constraints. The use of Robotic Process Automation combined with Artificial Intelligence capabilities is called Hyperautomation. However, there is a lack of solutions that successfully integrate both technologies in the context of digital transformation. This work proposes an integrated approach using Robotic Process Automation and Artificial Intelligence as disruptive Hyperautomation technology for digital transformation.

2023

Towards a Comprehensive Framework for the Multidisciplinary Evaluation of Organizational Maturity on Business Continuity Program Management: A Systematic Literature Review

Authors
Russo, N; Reis, L; Silveira, C; Mamede, HS;

Publication
INFORMATION SECURITY JOURNAL

Abstract
Organizational dependency on Information and Communication Technology (ICT) drives the preparedness challenge to cope with business process disruptions. Business Continuity Management (BCM) encompasses effective planning to enable business functions to resume to an acceptable state of operation within a defined timeframe. This paper presents a systematic literature review that communicates the strategic guidelines to streamline the organizational processes in the BCM program, culminating in the Business Continuity Plan design, according to the organization's maturity. The systematic literature review methodology follows the Evidence-Based Software Engineering protocol assisted by the Parsifal tool, using the EbscoHost, ScienceDirect, and Scopus databases, ranging from 2000 to February 2021. International Standards and Frameworks guide the BCM program implementation, however, there is a gap in communicating metrics and what needs to be measured in the BCM program. The major paper result is the confirmation of the identified gap, through the analysis of the studies that, according to the BCM components, report strategic guidelines to streamline the BCM program. The analysis quantifies and discusses the contribution of the studies on each BCM component to design a framework supported by metrics, that allows assessing the organization's preparedness in each BCM component, focusing on Information Systems and ICT strategies.

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