Abstract
This study focuses on improving the picking processes within a Picking-by-Line (PBL) warehouse through the development of a simulation model to assess different layouts and new operational rules. Utilizing a combination of Discrete Event Simulation (DES) and Agent-Based Modeling (ABS) in AnyLogic, the simulation model was validated against real-world Key Performance Indicators (KPIs) to ensure accuracy. The study identified three primary improvement opportunities. To address these opportunities, four scenarios were tested. The results showed varying impacts on productivity, with three of the four scenarios yielding improvements in picking productivity. Pilot testing confirmed the simulation model's predictions. The findings indicate that balancing travel distance reduction with congestion management is key to increasing picking productivity. This study reaffirms the value of simulation modeling in warehouse management, providing a robust framework for free-risk testing. © 2025 Elsevier B.V., All rights reserved.

Abstract
The Prisoner Transportation Problem is an NP-hard combinatorial problem and a complex variant of the Dial-a- Ride Problem. Given a set of requests for pick-up and delivery and a homogeneous fleet, it consists of assigning requests to vehicles to serve all requests, respecting the problem constraints such as route duration, capacity, ride time, time windows, multi-compartment assignment of conflicting prisoners and simultaneous services in order to optimize a given objective function. In this paper, we present anew solution framework to address this problem that leads to an efficient heuristic. A comparison with computational results from previous papers shows that the heuristic is very competitive for some classes of benchmark instances from the literature and clearly superior in the remaining cases. Finally, suggestions for future studies are presented.

Abstract
To maintain high levels of efficiency and compliance with delivery dates, automotive repair shops must have a good system for scheduling their activities. The scheduling of the activities of an automotive repair shop is a very complex task to be performed manually. Throughout this work, a Decision Support System (DSS) was developed and tested that considers two major constraints in an automotive workshop: human resources (technicians) and physical resources (work stalls). The proposed DSS has an embedded MIP model that assigns a technician and a work stall to each job, according to the input conditions. The DSS also generates schedules with the planning of technicians and jobs. The system was tested with real data from an automotive workshop and was able to create plans and schedules not only for the human and physical resources in but also to analyse the limiting resources of the workshop.

Abstract
The main goal of this paper was to develop, implement, and test a practical framework for large-scale last-mile delivery problems that employ a combination of optimisation and machine learning while focussing on different routing methods. Delivery companies in big cities choose delivery orders based on the tacit knowledge of experienced drivers, since solving a large optimisation model with several variables is not a practical solution to meet their daily needs. This framework includes three phases of districting, sequencing, and routing, and in total 30 different variants were tested in different capacities. Using the power of machine learning, a model is trained and tuned to predict driving road distances, allowing the implementation of the whole framework and improving performance from analysing 2983 stops in several hours to 58,192 stops in less than 15 minutes. The results demonstrated that Inter 1 - Centroids is the best inter-district connection method, and one of the best variants in this framework is variant 26 which managed to decrease up to 34,77% total distances with 79 fewer drivers in a full month analysis compared to the original routes of the delivery company. © The Author(s), under exclusive licence to Springer Nature Singapore Pte Ltd. 2025.

Abstract
At the practical level, the static stability constraint is one of the most important constraints in practical pallet loading problems, such as air cargo palletizing. Approaches to modeling static stability, which range from base support and mechanical equilibrium calculations to physical simulation, differ in workflow, focus, and assumptions, so choosing the right static stability approach has a substantial impact on the quality of the solution and, ultimately, on loading security. To date, little research has investigated the structural differences between approaches. The aim of this paper is to integrate knowledge and shed light on the applicability of the different approaches for the practical scenario of air cargo palletizing. We tackle this problem through (1) a reformulation and extension of static stability toward loading stability, (2) a conceptual analysis of current approaches, and (3) benchmarking that employs an independent multibody simulation on multiple heterogeneous datasets. Our results show that all approaches are prone to structure errors and vary significantly in their premises and information usage. Further, full base support is revealed to be the most restrictive approach by far, while physical simulation achieves the greatest accuracy. Given the trade-off between accuracy and runtime, the mechanical equilibrium approach is a good choice, while partial base support performs best for lower support values.

Abstract
This special issue showcases state-of-the-art research at the intersection of analytics and retail operations. As the retail landscape becomes increasingly complex – driven by omnichannel strategies, evolving customer expectations, and a surge in data availability – analytics has emerged as a critical enabler of operational efficiency, customer experience, responsiveness, and sustainability and ethics. Collectively, these contributions demonstrate how advanced analytics can support retailers in navigating uncertainty, personalizing services, and scaling up innovation across formats and channels. The articles featured in this issue address a diverse set of decision domains, including warehousing, inventory and assortment planning, and distribution and last-mile delivery. Methodologically, they span descriptive, prescriptive, and hybrid approaches, leveraging tools such as machine learning, stochastic modeling, and dynamic optimization. By grounding models in real-world data and focusing on practical implementation, the issue provides actionable insights for both scholars and practitioners. It also highlights emerging opportunities for future research on behavioral integration, human-machine collaboration, and the ethical dimensions of retail analytics. © 2025 Elsevier B.V.