Abstract
Recent studies show the high prevalence of the use of messaging platform and its growth trend, especially in younger populations (Figueroa Jacinto and Arndt 2018). Messaging apps are used not only to communicate and stay in touch with family and friends, but also to access services. Interactions with commercial purposes, such as making purchases, seeking out assistance and customer support, providing feedback or making reservations are already widely used, but legal and healthcare related areas also present prominent growth (Eeuwen 2017). In this chapter it is our objective to explore how technologies such as natural language processing, speech recognition, text-to-speech, machine learning, and cloud computing can be integrated to develop high quality chatbots for healthcare purposes. Additionally, we will cover an application case based on COVID-19 prevention and management.

Abstract
Many relevant sound events occur in urban scenarios, and robust classification models are required to identify abnormal and relevant events correctly. These models need to identify such events within valuable time, being effective and prompt. It is also essential to determine for how much time these events prevail. This article presents an extensive analysis developed to identify the best-performing model to successfully classify a broad set of sound events occurring in urban scenarios. Analysis and modelling of Transformer models were performed using available public datasets with different sets of sound classes. The Transformer models' performance was compared to the one achieved by the baseline model and end-to-end convolutional models. Furthermore, the benefits of using pre-training from image and sound domains and data augmentation techniques were identified. Additionally, complementary methods that have been used to improve the models' performance and good practices to obtain robust sound classification models were investigated. After an extensive evaluation, it was found that the most promising results were obtained by employing a Transformer model using a novel Adam optimizer with weight decay and transfer learning from the audio domain by reusing the weights from AudioSet, which led to an accuracy score of 89.8% for the UrbanSound8K dataset, 95.8% for the ESC-50 dataset, and 99% for the ESC-10 dataset, respectively.

Abstract
Audio recognition can be used in smart cities for security, surveillance, manufacturing, autonomous vehicles, and noise mitigation, just to name a few. However, urban sounds are everyday audio events that occur daily, presenting unstructured characteristics containing different genres of noise and sounds unrelated to the sound event under study, making it a challenging problem. Therefore, the main objective of this literature review is to summarize the most recent works on this subject to understand the current approaches and identify their limitations. Based on the reviewed articles, it can be realized that Deep Learning (DL) architectures, attention mechanisms, data augmentation techniques, and pretraining are the most crucial factors to consider while creating an efficient sound classification model. The best-found results were obtained by Mushtaq and Su, in 2020, using a DenseNet-161 with pretrained weights from ImageNet, and NA-1 and NA-2 as augmentation techniques, which were of 97.98%, 98.52%, and 99.22% for UrbanSound8K, ESC-50, and ESC-10 datasets, respectively. Nonetheless, the use of these models in real-world scenarios has not been properly addressed, so their effectiveness is still questionable in such situations.

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