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Publications

Publications by CITE

2021

Samsung vs. Apple: How Different Communication Strategies Affect Consumers in Portugal

Authors
Almeida, M; Sousa, E; Rodrigues, C; Candeias, MB; Au Yong Oliveira, M;

Publication
ADMINISTRATIVE SCIENCES

Abstract
It is indisputable that technology is present in everyday life. In this digital era, brands need to adapt to the changing pace of the needs and desires of society to distinguish themselves from their adversaries, especially in the electronic environment. Hence, they must have well-defined and successful marketing and advertising strategies to achieve a place on the podium of preference of consumers. This work intends to understand how the communication strategies of Apple and Samsung affect the decisions of consumers in Portugal to buy electronic devices. To this end, a survey was conducted, and the responses of 700 individuals who reside in Portugal were analysed through descriptive and inferential (chi-square test of independence) statistics. The survey results show that cost-benefit, price, technical specifications, and performance are the characteristics that weigh the most when purchasing electronic devices, as well as the perceived prestige of the brand. Additionally, an association was found between having only one device and having more products of the brand, with Apple users having more frequently more than one of the brand's products than Samsung users. We thus concluded that Apple consumers are more loyal. It was also found that the store where the devices are brought is not independent, in Portugal, of the brand of the devices. Apple users buy more brand products from the brand store, both physical and online, than Samsung users. Finally, advertisements and word-of-mouth were found to be fundamental for consumers to acknowledge brand devices, and the degree in which this happens is also not independent of the brand, in Portugal, as a chi-square independence test showed.

2021

Blockchain and Higher Education Diplomas

Authors
Castro, RQ; Au Yong Oliveira, M;

Publication
EUROPEAN JOURNAL OF INVESTIGATION IN HEALTH PSYCHOLOGY AND EDUCATION

Abstract
Due to added mobility and the increase in international students worldwide, as well as the current problem regarding the counterfeiting of diplomas and the selling of fraudulent certificates, we propose a technological solution. Namely, to ally blockchain technology to higher education certificates and diplomas, to make the process of checking for academic qualifications more facilitated and transparent. Employers of graduates, as well as higher education institutions which evaluate course applicants, would benefit. Perhaps equally as important, students applying for international degree programs would have their lives simplified. There is an increased pressure to ensure the legitimacy and authenticity of certifications and diplomas-and preferably without the current "hassle" of getting diplomas recognized by official entities. New technological advances, with the development of blockchain and smart contracts, with their characteristics of immutability, decentralization, security, traceability, and consensus, may be considered an excellent match to implement a robust and reliable anti-fraud solution to issue digital diplomas. Radical innovations, such as linking blockchain and higher education diplomas, involve significant change and novelty. Linking blockchain and higher education diplomas could potentially positively impact and benefit millions of people worldwide, especially the younger generations. This study involved a literature review and the searching of the Scopus database (refereed publications) for the following concepts: blockchain and diploma. Existing literature is recent, with most articles (25) published between 2019 and 2020, with 4 in 2018 and only 1 in 2017. This was aligned with our expectations since the development of blockchain utilization outside financial and crypto-assets industries is recent, and it is known as "Blockchain 3.0". We can additionally affirm that the topic is attracting attention and efforts from researchers worldwide and that some higher education institutions have already implemented ad hoc solutions. As it is, the sector lacks a unified response to the problem of automatic and reliable higher education diploma certification.

2021

Four Innovative Ways to Reduce Food Wasting in Hotel Restaurants

Authors
Au-Yong-Oliveira, M; Chodilíková, M; Košárková, I; Pšenicková, K; Lewandowski, P;

Publication
Advances in Hospitality, Tourism, and the Services Industry - Handbook of Research on the Role of Tourism in Achieving Sustainable Development Goals

Abstract
Tourism plays a very important role in society. However, it has many negative impacts, such as the increasing problem of food wasting in hotel restaurants, especially when providing all-inclusive/all-you-can-eat breakfasts and dinners. This study aims to propose some activities which could lead to food wasting reduction. Through a questionnaire (with 132 respondents, from various countries), the authors wanted to find out respondents' attitudes towards suggested solutions and this problem in general. As part of the questionnaire, four possible activities were proposed in order to help to reduce food wasting and contribute to better food security in today's world. The questionnaire results proved that respondents would appreciate such opportunities, therefore answering the research question. Fridges (in which people could put their untouched leftovers), samples (before people take the whole portion of food), special cards (containing the ingredients used for the preparation of the meal), and daily announcements (of food wasting in kilograms) are four possible ways to reduce food wasting in hotel restaurants.

2021

Drivers of innovation capacity and consequences for open innovation

Authors
Walter C.E.; Ferreira Polónia D.; Au-Yong-oliveira M.; Miranda Veloso C.; Leite R.Â.S.; Aragão I.;

Publication
Journal of Open Innovation: Technology, Market, and Complexity

Abstract
The main objective of the present research is to identify the knowledge flows responsible for promoting the innovation capacity of Portuguese companies. Specifically, we intend to identify which variables influence Portuguese innovation capacity from a macro and micro perspective, so that we can establish possible ways to promote open innovation (OI) in Portugal since Portuguese companies have little maturity in terms of open innovation when compared to companies in other countries of the European Union. To achieve this goal, the methodological design used consisted of two phases. In the first phase, a literature review was conducted to identify the main variables associated with innovation performance. After identifying the most influential variables in the literature, in a second phase, data were collected through three distinct databases, namely Pordata, the Portuguese Tax and Customs Authority, and SABI. To identify the most influential variables in the Portuguese innovation capacity, the multivariate multiple regression technique based on the ordinary least square (OLS) method was applied. The results of the present research bring empirical evidence that researchers dedicated to R&D from non-profit institutions (i.e., inbound OI) and researchers from firms (i.e., outbound OI) exert a significant influence on innovation capacity so the development of an optimal strategy for the strengthening of open innovation by Portuguese firms should take into account the use and combination of these two specific knowledge flows. In this sense, the originality of this research lies in the fact that it is the first attempt to understand the possible implications of the determinants of innovation capacity on open innovation, from an exploratory study concerning the flows of knowledge.

2021

Financial innovation, corruption, and economic growth: Analysis of Sub-Saharan African countries

Authors
Botelho, A; Au Yong Oliveira, M; Jungo, J; Madaleno, M;

Publication
International Journal of Business Innovation and Research

Abstract

2021

Tourism towards Sustainability and Innovation: A Systematic Literature Review

Authors
Santos, V; Sousa, MJ; Costa, C; Au Yong Oliveira, M;

Publication
SUSTAINABILITY

Abstract
In this paper, we analyze the progress of tourism towards sustainability and innovation through a systematic literature review summarizing the last five years of research strictly focused on innovation and sustainability applied to tourism. This research comprises a range of theories, practices, methods, and results pursuing innovation and sustainability across different levels, stages, and drivers, and in many tourism contexts. Wide, in-depth, and structured analysis, evaluation, and examination (using the PRISMA and VOSviewer tools) of a final sample of 50 scholarly papers from 27 journals, published between 2017 and the first quarter of 2021, were undertaken. Current publications emphasize qualitative, quantitative, and mixed research methods, as well as statistical and econometric methods, such as descriptive statistics, factor analysis, and structural equation modeling. This study categorizes the four major topics identified, sustainability, innovation, sustainable development, and sustainable tourism, which comprised the contextual dimensions and relevant stages of the subject areas examined. This systematic literature review highlights advances and the significantly increasing overall number of papers over recent years. Currently, sustainability is in a more advanced state compared to innovation. The outcomes highlight that the indicators of sustainability and innovation still need further analysis within the tourism context. However, more concrete process indicators are needed for continuous improvement of the front-end of innovation and sustainable tourism. The results help in better understanding the sustainability and innovation process as applied to tourism. In particular, this study explores further direct linkages between sustainability and innovation and tourism, discussing and providing new future directions aligned with the closing remarks as well as a strategic agenda for future action post-COVID-19.

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