Abstract
This paper addresses the impact of consumer purchasing behaviour on the production planning of perishable food products for companies operating in the fast moving consumer goods using direct store delivery. The research presented here builds on previous marketing studies related to the effects of expiry dates in order to derive mathematical formulae, which express the age dependent demand for different categories of perishable products. These demand expressions take into account both customer willingness to pay and product quality risk. The paper presents deterministic and stochastic production planning models, which incorporate the customer's eagerness to pick up the fresher products available. Results indicate that model approximations neglecting the fact that customers pick up the fresher products or considering that all products have the same product quality risk have a reduced impact on profit losses. On the other hand, not considering the decreasing customer willingness to pay has an important impact both on the profit losses and on the amount of spoiled products.

Abstract
This paper presents a successful application of operations research techniques in guiding the decision making process to achieve a superior operational efficiency in core activities. We focus on a rich vehicle routing problem faced by a Portuguese food distribution company on a daily basis. This problem can be described as a heterogeneous fleet site dependent vehicle routing problem with multiple time windows. We use the adaptative large neighbourhood search framework, which has proven to be effective to solve a variety of different vehicle routing problems. Our plans are compared against those of the company and the impact that the proposed decision support tool may have in terms of cost savings is shown. The algorithm converges quickly giving the planner considerably more time to focus on value-added tasks, rather than manually correct the routing schedule. Moreover, contrarily to the necessary adaptation time of the planner, the tool is quite flexible in following market changes, such as the introduction of new customers or new products.

Abstract
The growing influx of patients in healthcare providers is the result of an aging population and emerging self-consciousness about health. In order to guarantee the welfare of all the healthcare stakeholders, it is mandatory to implement methodologies that optimize the healthcare providers' efficiency while increasing patient throughput and reducing patient's total waiting time. This paper presents a case study of a conventional radiology workflow analysis in a Portuguese healthcare provider. Modeling tools were applied to define the existing workflow. Re-engineered workflows were analyzed using the developed simulation tool. The integration of modeling and simulation tools allowed the identification of system bottlenecks. The new workflow of an imaging department entails a reduction of 41 % of the total completion time.

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Abstract

Abstract
Rekindles and false alarms are phenomena that have a significant presence in the Portuguese forest fire management system and an important impact on suppression resources in particular and fire management resources in general. In this paper, we propose a discrete-event simulation model of a forest fire suppression system designed to analyze the joint impact of ignitions, rekindles, and false alarms on the performance of the system. The model is applied to a case study of the district of Porto, Portugal, for the critical period of the forest fire season, between July and September 2010. We study the behavior of the system's point of collapse, comparing the real base scenario with a benchmark scenario built with reference values for rekindles and false alarms, and also as a function of the number of fire incidents, considering historical variations. The results of the analysis are useful for operational decision-making and provide relevant information on the trade-off between prevention and suppression efforts.