Abstract
The new generation of e-learning, commonly nominated e-learning 2.0 or social e-learning, aims at eliminating physical, social and cultural barriers, allowing knowledge everywhere, whether being in the workplace or being at home. This allows a growth in the motivation and likeness for learning, shortening the distances between people by the creation of learning communities that share the same tastes and interests. This article proposes a model for e-Learning 2.0 that can be implemented on a social network, and discuss its advantages by supporting the education and training throughout life and in designing new models for distance learning.

Abstract
To compete effectively in the e-business world, an organization must structurally transform its internal foundation. This structural change requires an organization to develop an innovative e-business strategy, focusing on speed to market and breakthrough execution. Despite the recognition and care that in recent years has been dedicated to e-business, there remains a need for continuing research efforts that seek to better understand constraints on the evolution of an organization to a state that can take advantage of e-business possibilities. There is a special need for this when considering small and medium enterprises, or businesses in developing countries. To minimize risk exposure from e-business initiatives, it is imperative for an organization to identify potential constraints on e-business evolution. In this setting, we develop a research model that involves e-business constraints and e-business maturity. We classify the constraints into the categories of environment constraints, organizational constraints, and technological constraints. Our results indicate that there are constraints that can be more or less problematic, depending on the stage of maturity. The results are also quite different in large organizations versus Small and Medium Enterprises.

Abstract
In this paper we intend to present an analysis to the means of collecting customer feedback through the Internet. Holding the current customers, as well as attract new ones, has been a very relevant concern to many organizations. Knowing their customers opinion is a decisive part of the product/service development. Collecting customer feedback through the Internet is considered to be simpler and economical when comparing to the traditional means of collecting customer feedback. This work is the result of a study that identified the means of collecting customer feedback present in the websites of the biggest Portuguese SMEs and biggest Portuguese enterprises in business volume.

Abstract
The information and communication technologies (ICT) have the potential to improve the quality of life of individual with functional particularities, potentiating their activity in society, as well supplying the conditions for a prolonged active life, counter acting the natural age related lost of faculties. As such, the software component - of ICT - is lacking a good and attentive construction to these functioning details which, often, are of difficult assessment. Adding to these constrains, the existing information is, not exclusively but especially, focused on Web contents. Attending to these matters, a checklist of proposals has been elaborated, and presented in this paper, that tries to cover these flaws, allowing for an evaluation of the accessibility of Integrated Development Environments (IDE), their capacity of generating accessible software - native software and not Web contents - and even the accessibility of the final product - the native software. Conceived through the reutilization and inspired on the general knowledge created by the Web Accessibility Initiative (WAI), the drafts of this checklist are easily understandable and applicable. With the objective of facilitating the work of information systems technician who may already have concerns regarding these topics, it further has the important potential of encouraging agents to initiate themselves into the cares that this are requires. © 2012 AISTI.

Abstract
The economic sector of contact centers is growing by more than 8% a year. It is a multidisciplinary area in which information systems are decisive to organizations' success. Contact Centers' Information Systems deal with real time requisites and critical business information. A theory-building research shows a framework with 12 key design factors to consider, which managers might use to develop projects and researchers may adopt for further investigation in the area of Contact Center design. This work intends to provide a valuable link between the research community and practitioners in industry.

Abstract