Abstract
Nowadays, Higher Education Institutions (HEIs) are faced with the crucial challenge of establishing and supervising strategies and policies that are essential for decisions in various areas and at various levels. Within this context, the importance of Business Intelligence (BI) has increased significantly, emerging as an essential tool for analysing and managing data. This BI capability enables HEIs to make more informed choices in line with their global strategies. This research focuses on developing a roadmap for the effective implementation of BI systems in HEIs. Using a Design Science Research (DSR) methodology, this work proposes a structured and adaptable roadmap that covers the key factors from the design to the implementation of BI systems in HEIs. This roadmap includes not only a reference architecture for BI systems but also a set of dashboards. The roadmap was validated through a case study at the University of Tras-os-Montes e Alto Douro (UTAD), involving exploratory analysis and feedback from experts. This study stands out for its practical and theoretical approach, offering a strategic and practical guide for the adoption of BI systems in HEIs, thus responding to a need identified in the academic literature.

Abstract
The trends of the 21st century are challenging the traditional production process due to the reduction in the life cycle of products and the demand for more complex products in greater quantities. Industry 4.0 (I4.0) was introduced in 2011 and it is recognized as the fourth industrial revolution, with the aim of improving manufacturing processes and increasing the competitiveness of industry. I4.0 uses technological concepts such as Cyber-Physical Systems, Internet of Things and Cloud Computing to create services, reduce costs and increase productivity. In addition, concepts such as Smart Factories are emerging, which use context awareness to assist people and optimize tasks based on data from the physical and virtual world. This article explores and applies the capabilities of context-aware applications in industry, with a focus on production lines. In specific, this paper proposes a context-aware application based on a microservices approach, intended for integration into a context-aware information system, with specific application in the area of manufacturing. The manuscript presents a detailed architecture for structuring the application, explaining components, functions and contributions. The discussion covers development technologies, integration and communication between the application and other services, as well as experimental findings, which demonstrate the applicability and advantages of the proposed solution.

Abstract
Higher education institutions (HEIs) make decisions in several domains, namely strategic and internal management, without using systematized data that support these decisions, which may jeopardize the success of their actions or even their efficiency. Thus, HEIs must define and monitor strategies and policies essential for decision making in their various areas and levels, in which business intelligence (BI) plays a leading role. This study presents a systematic literature review (SLR) aimed at identifying and analyzing primary studies that propose a roadmap for the implementation of a BI system in HEIs. The objectives of the SLR are to identify and characterize (i) the strategic objectives that underlie decision making, activities, processes, and information in HEIs; (ii) the BI systems used in HEIs; (iii) the methods and techniques applied in the design of a BI architecture in HEIs. The results showed that there is space for developing research in this area since it was possible to identify several studies on the use of BI in HEIs, although a roadmap for its implementation was not identified, making it necessary to define a roadmap for the implementation of BI systems that can serve as a reference for HEIs.

Abstract
Virtual assistants offer a new type of solution to handle interaction between human and machine and can be applied in various business contexts such as Industry or Education. When designing and building a virtual assistant the developers must ensure a set of parameters to achieve a good solution. Various platforms and frameworks emerged to allow developers to create virtual assistant solutions easier and faster. This paper provides a review of available platforms and frameworks used by authors to create their own solutions in different areas. Big tech companies like Google with Dialogflow, IBM with Watson Assistant and Microsoft with Bot Framework, present mature solutions to build virtual assistants that provide to the developer all components of the basic architecture to build a fast and solid solution. Open-Source solutions focus on providing to the developer the main components to build a virtual assistant, namely language understanding and response generation.

Abstract
Over the years, industrial evolution has proved to be a complex process, since there are several aspects that need to be considered to achieve highly functional processes and differentiated quality products. To date, four industrial revolutions have been implemented. Thus, the paradigm of Industry 4.0 (I4.0) was born, a concept that aims to improve the efficiency, productivity, automation, and safety of industrial processes, but which also considers the operator’s relevance and centrality in these processes. Besides these four revolutions one more concept is emerging, called Industry 5.0 (I5.0). In recent years, and with the advance of scientific research, the implementation of wearables has proven to be the ideal solution to move towards the digitisation of Industrial sector. In this sense, the aim of this work is to provide a systematic review on the currently available knowledge about wearable technology and its applicability within I4.0. Through these technologies, both processes and operators can be monitored in real time, actively contributing to the identification of limitations and to the implementation of improvements. On the other hand, studies on the acceptance of these devices have shown a certain apprehension by users regarding the security and privacy of collected data. Therefore, studies should be conducted to analyse in depth these limitations, to raise users’ confidence and contribute, in a broader perspective, to the success of industrial processes. © 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.