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Publicações

Publicações por Henrique São Mamede

2024

SMEs Recruitment Processes Supported by Artificial Intelligence: A Position Paper

Autores
Trovão, H; Mamede, HS; Trigo, P; Santos, V;

Publicação
Lecture Notes in Networks and Systems

Abstract
Human resources play a crucial role in the success of small- and medium-sized enterprises (SMEs), and in today’s competitive recruitment landscape, leveraging technology can be instrumental in enhancing these processes. Organizations and HR departments increasingly adopt artificial intelligence solutions to streamline recruitment and selection procedures. By doing so, SMEs can improve operational efficiency while enabling human resource (HR) specialists to focus on crucial tasks, enhancing candidate experience throughout the recruitment process. However, adopting artificial intelligence (AI) in recruitment remains limited among SMEs. We can attribute this to various factors, including a need for more capacity among SME managers to evaluate and leverage AI’s potential and concerns related to costs and risks associated with its implementation. Given that SMEs constitute 90% of businesses and contribute over 50% of global employment, it is crucial to address this issue and research ways to enhance recruitment processes specifically tailored for SMEs. Our research aims to explore the benefits, challenges, and necessary organizational resources for SMEs to adopt AI effectively in recruitment processes. © The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd. 2024.

2024

Framework for adaptive serious games

Autores
Pistono, AMAD; dos Santos, AMP; Baptista, RJV; Mamede, HS;

Publicação
COMPUTER APPLICATIONS IN ENGINEERING EDUCATION

Abstract
Professional training presents a significant challenge for organizations, particularly in captivating and engaging employees in these learning initiatives. With the ever-evolving landscape of workplace education, various learning modes have emerged within organizations, and e-learning stands out as a prominent choice. This increasingly cost-effective and adaptable solution has revolutionized training by facilitating numerous learning activities, including the seamless integration of educational games driven by cutting-edge technologies. However, incorporating serious games into educational and professional settings introduces its own set of challenges, particularly in quantifying their tangible impact on learning and assessing their adaptability across diverse contexts. Organizations require a consistent framework to guide best practices in implementing e-learning combined with serious games in professional training. The primary objective of this research is to bridge this gap. Rooted in the methodology of Design Science Research, it aims to provide a comprehensive framework for creating and assessing adaptive serious games that achieve desired learning and engagement outcomes. The overarching goal is to enhance the teaching-learning process in professional training, ultimately elevating student engagement and boosting learning outcomes to new heights. The proposal is grounded in a review of literature, expert insights, and user experiences with Serious Games in professional training, considering learning outcomes and forms of adaptation as essential characteristics for developing or evaluating Serious Games. The result is a framework designed to guide learners toward improved learning outcomes and increased engagement. The proposal underwent evaluation through triangulation, involving focus groups and expert interviews. Additionally, it was utilized in the development and assessment of a Serious Game, offering new insights and application suggestions. This experiment provided an evaluation of the framework based on real courses. In summary, this investigation contributes to the development of evidence-based approaches for the effective use of Serious Games in professional training.

2023

Improving Social Engineering Resilience In Enterprises

Autores
Ribeiro, R; Mateus Coelho, N; Mamede, H;

Publicação
ARIS2 - Advanced Research on Information Systems Security

Abstract
Social Engineering (SE) is a significant problem for enterprises. Cybercriminals continue developing new and sophisticated methods to trick individuals into disclosing confidential information or granting unauthorized access to infrastructure systems. These attacks remain a significant threat to enterprise systems despite significant investments in technical architecture and security measures. User awareness training and other behavioral interventions are critical for improving SE resilience. However, their effectiveness still needs to be determined, as personality traits may turn some individuals more susceptible to SE attacks. This paper aims to provide a comprehensive assessment of the state of knowledge in this field, identifying best practices for improving SE resilience in organizations and supporting the development of new research studies to address this issue. Its goal is to help enterprises of any size develop a framework to reduce the risk of successful SE attacks and create a culture of security awareness.

2024

The Relationship Between Digital Literacy and Digital Transformation in Portuguese Local Public Administration: Is There a Need for an Explanatory Model?

Autores
Arnaud, J; Mamede, HS; Branco, F;

Publicação
INFORMATION SYSTEMS AND TECHNOLOGIES, VOL 3, WORLDCIST 2023

Abstract
We cannot neglect digital literacy because it is undeniable how much technology is part of our lives. Ignoring it and the tools and services it provides us, which greatly facilitate the human experience, is simply a mistake. Recognising the importance of digital literacy, primarily due to the digital transformation in Portugal, it will be necessary to have technological skills to overcome some limitations. Information and Communication Technologies are seen in this environment as a factor that can contribute, on a large scale, to the inclusion of individuals with a digital literacy deficit, both in the Portuguese Local Public Administration and in society in general. The growth of digital transformation causes almost all jobs to need digital skills and participation in society. It takes digitally intelligent employees who know not only to use but also innovate and lead to new technologies because digital transformation may not be successful without that capacity. Thus, it is pertinent to develop, propose and validate an explanatory model that improves the relationship between digital transformation in Portuguese Local Public Administration and the digital literacy of its employees.

2023

Clarification of the Present Understanding of the Assessment of an Organization’s Digital Readiness in SMEs

Autores
Silva R.; Mamede H.S.; Santos V.;

Publicação
Emerging Science Journal

Abstract
The role of digital transformation (DT) in economic development is a vital and recurring point of research. It is particularly relevant if we consider the high percentage of digital transformation initiatives that fail to deliver the expected results, particularly in Small and Medium Enterprises (SMEs). This paper analyzes what is needed to make this transformation successful from an implementation perspective and, simultaneously, from the standpoint of obtaining the company’s expected results. This phenomenon is even more critical to decipher and understand when we look at the small and medium enterprises that face more significant challenges due to the scarcity of resources and needed skills. This work reviews a large variety of models through an extensive systematic literature review (SLR) that assess the readiness and maturity of the digital transformation of enterprises, with a focus on SMEs, with its primary objectives being (1) to review the existing studies and models that assess an organization’s maturity and readiness in the context of digital transformation, focusing on SMEs; (2) to identify if there are gaps considering the importance of the SMEs; and (3) to propose a standardized set of dimensions that should always be considered in a digital transformation assessment. The outcome of this research provides an essential contribution by identifying apparent gaps in the assessment of digital transformation in SMEs and proposing a scalable and standardized set of categories and subcategories that can be used across any future assessment model. These contributions are even more relevant when referencing minimal deep research in the context of SMEs and Digital Transformation.

2024

Strengthening the Resilience and Perseverance of Rural Accommodation Enterprises in the Iberian Depopulated Areas through Enterprise Architecture

Autores
Silveira, RA; Mamede, HS;

Publicação
SUSTAINABILITY

Abstract
The research objective of this work is to develop and evaluate an enterprise architecture for rural accommodation in the Iberian Peninsula that responds to the demand of the remote labor market. Through an extensive literature review and the application of ArchiMate modeling, this study focuses on providing an enterprise architecture that promotes business resilience and environmental sustainability and boosts the local economy. The proposed enterprise architecture is remotely evaluated by experts, highlighting potential benefits, challenges, and areas for improvement. The results show that the proposed enterprise architecture has the potential to improve the long-term success of rural lodging businesses, enhance the customer experience, promote sustainability, and contribute to economic growth in rural areas through value exchange among stakeholders. The ArchiMate model provides a holistic perspective on stakeholder interactions and interoperability across all functional business areas: Customer Service, Product Management, Omnichannel Commerce, Human Resources, Business Strategy, Marketing, and Sustainability Management. The idea is to empower rural lodging businesses to create a better customer experience, achieve energy and environmental efficiency, contribute to local development, respond quickly to regulatory changes and compliance, and develop new revenue streams. The main goal is to improve offers, mitigate seasonal effects, and reverse the continuous cycle of decline in areas with low population density. Therefore, this ArchiMate modeling can be the initial basis for the digitization or expansion of the rural lodging industry in other geographies.

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